Director of Technical Operations

  • Engineering
  • Employee - FT
  • United States and Canada (San Francisco, New York, Washington DC and Victoria)
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Change.org is searching for a Director of Technical Operations who will build and lead the DevOps Infrastructure, QA, Security & Compliance Teams.  

We’re a social impact business (a public benefit company), and the largest tech platform focused on civic action in the world with 100m monthly users, 50,000 campaigns launched on the site every month, 150 staff, and a new revenue model that has grown by 500% in 2 years. We’re growing quickly, and our users win campaigns for change once every hour. From strengthening hate crime legislation in South Africa; fighting corruption in Indonesia, Italy, and Brazil; to fighting violence against women in India.

We are looking for a Director of Technical Operations who is skilled at Planning & Execution, Technical Operation management, Leadership & Strategy, People Management, Vendor Management, Communication and Performance at scale and has a passion for expanding our platform to mobilize hundreds of millions of people to take deeper civic action. 

You will be based within the North American time Zone  and report to our Chief Technology Officer (CTO).  As the leader  of our Technical Operations Team, you’ll recruit, manage and develop our globally distributed team of Engineers.

 You’re a perfect fit for this role if your superpowers are DevOps Infrastructure, QA, Security and Compliance. 

The main outcomes we expect from our Director of Technical Operations:

  • Leadership: Provide exceptional leadership & management needs for our growing Technical Operations team while balancing cost, schedule, and innovation-based solutions to challenging technical problems.
  • Operational Excellence: Lead the team to explore new technologies to continuously improve our tools and infrastructure capability and quality.
  • Strategy: Define and drive overall directions for support, efficiency, systems resiliency, disaster recovery, and systems integrity including defining strategic goals, fiscal operating planning, tracking progress against goals, and ensuring the team delivers the desirable outcomes.
  • Communication and Coordination: Build partnerships with other development teams and business teams to understand their service needs. Ensure a clear communication with cross-functional teams. Collaborate with other engineering teams to ensure software reliability and security.  
  • Recruiting: Recruit and hire a diverse and inclusive team of engineers.
  • Performance management: Mentor and coach engineering managers, and provide guidelines for teams to meet organization goals. Empower managers to manage the activities around employee performance assessment, tracking, metrics, and appraisal. 
  • Quality Assurance: Build a QA automation team for the organization that sets quality procedures & standards, creates testing tools,  and supports developers to ensure smooth and high quality releases. 
  • Security & Compliance: Build a small Security team with effective practices that encompass communications, applications and infrastructure, including the policies and procedures which apply.
  • Vendor Management: Lead teams to evaluate vendors & their  services, negotiate contracts, and work with vendors to develop operational efficiency and performance. 

The most important capabilities for the role are:

  • Planning & Execution: Have extensive experience in planning and executing ideas to support system operations in a fast-paced environment.
  • Technical Operations Management: Experience with demonstrated success in guiding and leading 24x7 global Infrastructure and DevOps team. Experience in building Security or QA teams.
  • Leadership and Strategy: Experience in creating team goals that aligns with organization vision and goals. 
  • People Management, Coaching & Mentorship: Experience in building and managing multiple teams, and managers.
  • Vendor Management: Experience in evaluating services and vendors. Effective negotiator who can collaborate with legal, finance and other business stakeholders to balance organizational budget and services.
  • Communication: A good communicator who sets standards of collaboration and communication across a large group. Is viewed as a leader who proactively starts conversations that solve problems.

Target Experience

  • 10+ years of experience in Infrastructure (DevOps) engineering.
  • 6+ years of direct management experience (6+ direct reports)
  • Hands on experience working with the following technologies: AWS or GCP 

  • It’s rare that a candidate has a ‘perfect’ set of relevant experiences, we do not expect this, and all candidates are encouraged to apply, even if you are missing some of the items in the list above.

Values

  • Mission first: You are low-ego and believe that the first priority should be advancing the social change mission of the organization. 
  • Focus: you value clear strategy and focused goals, and see high performance as a result of strong cultural values, not working 100 hour weeks.
  •  Direct communication: You are open to and create a culture of honest, direct, regular, compassionate feedback. These are not buzz words for you; you’re genuinely committed to building an environment of honest, supportive communication. 
  • Commitment to diversity: You have a deep commitment to creating a diverse and inclusive team, demonstrated through such things investing heavily in recruiting people from a wide range of backgrounds, removing unconscious bias in interviews, and ensuring staff can bring their full selves to work. 

Interested? Great! Here's what you should know:

This is a full-time position based anywhere in the North American time zone. We have a preference for candidates who could work from our SF, NYC or Victoria office, but we can be flexible for the right person. Our team is high impact, low ego, and has an amazing culture to be part of. At this time, all employees are working from home.
Change.org is a global company, and salaries are adjusted for cost of labor in each city. 

We are accepting applications until November 30th.

We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process. 

Change.org is committed to being a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or disability status. 
Change.org Careers

Outsized impact

Change.org is the fastest growing social change organization in the world, empowering more than 200 million people to create change in their communities.

Amazing people

We are building a world-class team of technologists and creatives along with the most accomplished team of social movement creators in the world.

Extraordinary benefits

Plenty of vacation

Personal growth