Culture & Operations Manager

  • Operations
  • Full- time
  • San Francisco, CA
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With over 200 million users we’re the world’s largest technology platform for social change. We’re a social impact business, and we’re aiming to build a world where no one is powerless and where creating change is a part of everyday life.

Our team spans 18 countries and are high impact, low ego and incredibly inspiring. Our users win campaigns for change almost once every hour. From strengthening hate crime legislation in South Africa; fighting corruption in Indonesia, Italy, and Brazil; ending the ban on gay Boy Scouts in the US; to fighting violence against women in India.
See examples of our impact:

We also do everything we can to look after our 120+ staff, unlimited vacation that actually gets used, and 18 weeks parental leave are just the beginning. The team themselves are high impact, low ego and incredibly inspiring.

About the Role:
We are seeking a cultural and operational leader highly skilled at bringing people together and creating a sense of connection between them. Based in’s HQ in Potrero Hill, you will manage daily operations while being at the cultural heart of our largest office. You will play a lead role in shaping the culture and communications of the family across 18 countries.  

There are 3 core parts of the role:  

1. Global community and communications. There are small teams in 18 countries, with a large team and HQ in SF. Your job is to build and maintain communication flows which support a positive and engaging sense of global community. We’d welcome creativity in how to do that best, and for now here’s what it involves:

  • Link up with key contacts from teams across the world to bring in news and content each week.
  • Use that content to curate the production of a weekly video highlighting staff fun and major accomplishments Use that content to help plan and produce our weekly All Team global video conference.
  • Produce quarterly ceremonies which recognize staff across the world who live our values.
  • Global celebrations (eg International Women’s Day)
  • Your ideas!

2. San Francisco Community management. Our HQ has teams as diverse as Engineering, Campaigning, Finance and our Executives. Creating a sense of intimate, positive community is desired by everyone but takes leadership to make happen. Here’s what we’re thinking:

  • Solicit ideas from a 50+ person office for ways of having fun together.
  • Plan and execute monthly outings or events for the SF team
  • Plan weekly office gatherings which help people build connection and friendship

3. Manage our SF office owning day to day operations. Managing a space housing 50+ people takes organization, forethought, and a smile. We are looking for someone who can foster a welcoming, productive, and safe space. Basically that means:

  • Able to take ownership of situations as they may arise and deliver solutions
  • Manage relationships and invoicing with key vendors (building management, contractors, suppliers, etc.), and manage them to implement new services and improvements for the office
  • Be the first point of call to support staff’s questions and needs, providing answers or directing them to the right people internally
  • Support the onboarding of new employees
  • Manage the office budget and establish standards and service levels
  • Maintain a professional and high quality environment including greeting guests and visitors and ensuring a positive first impression
  • Work collaboratively with other operational teams (HR, Finance, Legal etc)

This describes you:

  • Cultural leadership: demonstrated success building or facilitating a great community of some kind. We are flexible in our interpretation of community, but we are looking for someone who has strong and creative ideas about how to build a sense of connection between people.
  • Office management experience or similar (maybe managing events, or a background in retail or hospitality.
  • Naturally approachable and people focused
  • Solutions focus: you take ownership of problems, get things done, and keep stakeholders informed!
  • Organized: you are be able to multitask but still keep track of priorities, managing your workload and other people’s expectations accordingly. You have no problem managing basic budgets and expense reports.
  • Tech savvy: we work on Macs, use Google Apps, Slack and have multiple video conferencing rooms. You need to be confident in a techy environment, and it will be a bonus if you can support others with IT issues.

Phew! Still reading and think this sounds exciting?
Then we’d love to see your resumé or CV. This won’t tell us whether or not you have experience building or facilitating some kind of community (especially if it’s been in your personal life), so please use an informal cover letter to highlight that if you’d like. is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us. Careers

Outsized impact is the fastest growing social change organization in the world, empowering more than 50 million people to create change in their communities.

Amazing people

We are building a world-class team of technologists and creatives along with the most accomplished team of social movement creators in the world.

Extraordinary benefits

5 weeks vacation

Personal growth