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Stop unfair treatment of African customers
  1. Signatures
    1,377 out of 10,000
    Petitioning
    1. EVP Communications (+ 14 others)
      Petitioning
      close
      • EVP Communications (Nene Foxhall)
      • EVP (Peter McDonald)
      • SVP Corporate Affairs (Mark Anderson)
      • CEO (Richard Anderson)
      • President (Edward.bastian)
      • SVP Government Affairs (Andrea Newman)
      • SVP Corporate Communications (Ned Walker)
      • CEO (Jeffrey Smisek)
      • Vice President, reservations sales and customer care (Allison Ausband)
      • Director, Customer Care (Toby Broberg)
      • Manager, Customer Care (Heidi Gould)
      • Ghana Minister of Transport (Hon. Collins Dauda)
      • United Airlines Executive Vice President and Chief Customer Officer (Graham Atkinson)
      • United Airlines Executive Vice President and Chief Customer Officer (Dennis Cary)
      • Customer Care (Delta Customer Care)
  2. Created By
    Akosua Awusi
    Brooklyn, NY
About this Petition Petition Letter Petition Updates

In the past few years, United and Delta Airlines have begun flying direct routes from the US to several African nations such as Ghana and Nigeria. These routes are extremely profitable for United and Delta as an economy class ticket can cost more than $2,000. For consumers, it is much more convenient to take a direct flight on United or Delta then to have a 4-12 hour layover in Europe or the Middle East. So why are these airlines treating their African customers unfairly?

While this partnership should have been a win-win for both the business and customer, sadly this is not the case. Airplanes used on these routes are often older model planes which often have mechanical problems causing flights to be delayed or cancelled. There have been instances of broken bathrooms forcing passengers to use one bathroom for a 10+ hour transatlantic flight. Customer service is terrible on these routes with customers feeling discriminated, helpless and victimized. Excess baggage fees for these routes are some of the industry’s highest.

While both of these airlines strive to improve the experience of travel, United and Delta are sending their African customers a different message; that they don't value the business of their African customers or those wishing to travel to Africa as much as other customers. We must join together to hold Delta and United accountable and to treat their African customers to the same level of respect that they show others.

Please sign and forward the petition below to urge United and Delta to provide newer planes for these lucrative routes, demand better customer relations and adjust excess baggage fees.

Why People Are Signing
Recent Signatures

Stop unfair treatment of their African customers

Greetings,

I just signed the following petition addressed to: United and Delta Airlines.

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Stop unfair treatment of their African customers

In the past few years, United and Delta Airlines have begun flying direct routes from the US to several African nations such as Ghana and Nigeria. These routes are extremely profitable for United and Delta as an economy class ticket can cost more than $2,000. For consumers, it is much more convenient to take a direct flight on United or Delta then to have a 4-12 hour layover in Europe or the Middle East. So why are these airlines treating their African customers unfairly?

While this partnership should have been a win-win for both the business and customer, sadly this is not the case. Airplanes used on these routes are often older models planes which often have mechanical problems causing flights to be delayed or cancelled. There have been instances of broken bathrooms forcing passengers to use one bathroom for a 10+ hour transatlantic flight. Customer service is terrible on these routes with customers feeling discriminated, helpless and victimized. Excess baggage fees for these routes are some of the industry’s highest.

While both of these airlines strive to improve the experience of travel, United and Delta are sending their African customers a different message; that they don't value the business of the African customers or those wishing to travel to Africa as much as other customers. We must join together to hold Delta and United to the same level of respect that they show others.

Please sign the petition below to urge United and Delta to provide newer planes for these lucrative routes, demand better customer relations and adjust excess baggage fees.

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Sincerely,

[Your name]

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