Here's a letter I wrote to Megabus a few months ago:

> From: Amanda
> Date: March 21, 2012 12:19:28 PM EDT
> To: "inquiries@megabus.com"
> Subject: Why would you change routes that mean so much to customers?
>
> I really think you all need to reconsider getting back your Akron, oh route. The bus was always doing well and packed when I took it and that bus route has help me (a person from Pittsburgh) successfully have a relationship with my boyfriend who lives in Ohio. You can take a look at our credit statements to see how every weekend he was using that bus to see me or I was to see him. Literally we've been doing this every weekend since may of 2011. You cutting this route is not fair to your valuable customers especially cause you still have a Cleveland route and stopping in Akron maybe adds an extra 20 minutes to the trip if that. I'd appreciate it as probably one of your most loyal customers to that route if you can reconsider Akron. Or if you made it it's own bus there are also tons of college students who take that bus home and back who probably can't see their families as much anymore. Maybe even run the route only on weekends? That would save you the hassle of losing money on weekdays and you'd still make bank on weekends because of college students going home and off myself or my boyfriend who used that route every weekend. I've spent hundreds total on how many tickets I've bought as well as him and we've supported you. It'd only be fair if you reconsider. I just told you so many options that would make it so simple to have the Akron route. It really means a lot because Cleveland is so hard to get to because of the stop not being at an actual station where my boyfriend can't even get a ride to there to come back to Pittsburgh. It's a very inconvenient placed stop in the first place. Akron is literally a bus stop and wonderful. Please I'm begging with all my heart to reconsider. My emails are amandaboo08@hotmail.com and this one if you want to check just how much I have taken that route. Thank you.
>
> -Amanda Renzelman
>
> Sent from my iPhone

My response was only:

inquiries@megabus.com

Mar 26

to me
Dear Amanda,

We apologize for the inconvenience. Megabus continues to expand and we so
welcome such suggestions and feedback from our clients. I will make sure
that your suggestion is forwarded to management for consideration.

Thank you for using Megabus.com we appreciate your business.

Sincerely,
Natasha
Megabus Customer Service Specialist
________________________
Megabus Customer Support
inquiries@megabus.com

The route from Akron-Pittsburgh has been a route that has always been packed everytime I rode it and I have no idea why to shut down a route that did so well and was so important to myself and the college kids who visit their families from Akron University. Pittsburgh is a center for a lot of routes and they're starting to shut down all these valuable routes. My friend Breanne is a Canadian born citizen who dates a guy that goes to WVU. They would easily get to see eachother with the route from Toronto to Pittsburgh but now there is nothing anymore. She's been spending 300 dollars on greyhounds that smell and have creepy people on them. The megabus was a nice change from that but tell me why they have a route from Buffalo NY (Which is 3 hours from Pittsburgh) to Toronto but they don't even have a route from Pittsburgh to Buffalo? It makes no sense. And back to the Akron route. Akron is maybe 10-20 minutes out of the way on the route to Cleveland which still exists for Megabus. Why not take 10-20 extra minutes out of your way drivers to make more business? I have receipts of myself using that bus every other weekend and my boyfriend using it the weekends I did not. We spent hundreds for your business to keep going ourselves and loved the Megabus and you're letting us down now. Time for change. I want to get as many signatures as possible to help get these routes back. To show these people how important these routes are in helping relationships grow whether it's a student seeing their family or a boyfriend and girlfriend getting to see eachother again. Even if these routes aren't the ones that helped you, sign it! I promise if you had a route you needed back I'd defend yours too.