Because metro riders in the DC Metro area have been taken for granted for so long (unexplained delays, broken escalators, little information at stations when something occurs, etc.) that we need collective action! If Arab Spring could bring dictators to their knees - surely thousands of well informed folks from all parts of the DC Metro area can make Metro listen and treat riders with respect and come up with innovative ways to address these challenges.
The commute on Thursday morning, Jan 26 was a nightmare because of a track malfunction at Tenleytown. My husband and I work and we have a 22 month old. We save $ by not having a car so commuting is how we get around. I needed to get downtown from Van Ness to Farragut Square to get to work- there was no info on when or if ever the metro was coming, no info as I was heading into the station that Metro was a mess, buses where infrequent on Conn Ave and packed - and the dozens of cabs that passed me by had passengers - although that's not a budget friendly option for working parents anyway.
So give us 1 day free on our Red Line commutes. Make it a business day. Make it a way to show that WMATA apologizes for the delays, for the lack of communication and will hold themselves accountable for when things fail. A good faith effort to show WMATA is really listening. Not just shrugging shoulders and saying "tough cookies, it happens."