Discontinue $30 Upgrade Fee
  • Petitioned Verizon Wireless

This petition was delivered to:

Verizon Wireless

Discontinue $30 Upgrade Fee

    1. mike lloyd
    2. Petition by

      mike lloyd

      Beverly Hills, CA

Verizon Wireless has seen record profits in recent years, thanks mostly to the development of Android phones. The phones themselves are already at a price point that many cannot afford without incurring some debt, and now they want to reward those loyal customers with an additional $30 on top of all the fees and taxes we get charged. This is not how you reward customers who have helped grow your segment.

Information about the $30 fee:

Starting April 22, you will have to pay a $30 “upgrade fee” when purchasing a new phone at a discounted rate on contract. So when you pay $199 for that new phone, but lock in for 2 years, you will also pay an additional $30.

Here is the reasoning behind this move:

On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.

Recent signatures

    News

    1. Reached 2,500 signatures
    2. Verizon could save $1 billion with new $30 upgrade fee

      mike lloyd
      Petition Organizer

      This article makes the point that "The fee is small enough that customers won’t throw a fit, but it could still help the carrier recoup some of the costs it swallows when offering subsidized smartphones." I don't think he can properly do math. When an existing customer wants to purchase the new $299 in CA at least he/she will be paying over $380 for that phone which is ridiculous. Keep on sharing with your friends and colleagues we need to show that this will not be taken lightly.

    3. Reached 1,000 signatures

    Supporters

    Reasons for signing

    • Heather Staggs BLOOMINGTON, IN
      • over 2 years ago

      "Fees and Surcharges": I'm sick of them all.

      REPORT THIS COMMENT:
    • Rita Helgeson SILVER SPRING, MD
      • over 2 years ago

      We have been loyal customers for over 30 years and have many cells. this is not the way you treat loyal customers. We should be getting rebate of $50 back instead. Verizon is taking advantage of their customers.

      REPORT THIS COMMENT:
      • over 2 years ago

      I tried to get a new phone and was told I have to pay this fee. Not good business. I will look at other companys. I have been with Verizon for over 15 yr.

      REPORT THIS COMMENT:
    • Joshua Simpkins MARYSVILLE, OH
      • over 2 years ago

      As a loyal customer, i should not be charged or penalized for willingly extending my contract with a company. If i am offering to continue using a service, that should be enough for a company.

      REPORT THIS COMMENT:
    • Maria Martin VIENNA, VA
      • over 2 years ago

      Who charges their customers to continue doing business with them?

      REPORT THIS COMMENT:

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