US Airways: Treat All Passengers with Dignity and Respect
  • Petitioned US Airways

This petition was delivered to:

US Airways

US Airways: Treat All Passengers with Dignity and Respect

    1. Petition by

      Jennifer Jaff

      Farmington, CT

Millions of Americans have invisible disabilities.  Instead of being treated with compassion and concern, we often are treated with skepticism -- are you really that sick?  You look okay! 

My Crohn's disease is invisible, but it is no less disabling because of that.  If I don't speak up -- if WE don't speak up -- things will never change.

And so I am asking you to sign this petition to help me to educate US Airways.  On a recent cross-country flight, I was not allowed to take my one carry-on suitcase on the plane.  They said the plane was too full and I needed to check my bag.  I clearly identified myself as a person with a disability under the Americans with Disabilities Act, and explained that I needed my medicine with me.  What I was trying not to say in front of an airport full of people is that I also suffer from fecal incontinence and I need to travel with a change of clothes and personal hygiene items.  US Airways would not allow me to do so.  No matter what I said or how I said it, they refused to acknowledge my rights.

And to top it all off, there was a completely empty overhead bin on the plane.  All anybody had to do was to check to see if there was room for my bag.  There was.  But no US Airways employee showed enough compassion to even check on this.

I have been in touch with customer service at US Airways.  They keep saying that, although they do have to allow people with disabilities to bring assistive devices on a plane, they don't have to let us bring a change of clothes and personal hygiene items.  However, that's wrong as a matter of law -- and certainly wrong as a matter of compassion.  The way I was treated was horrible. I wouldn't wish it on my worst enemy. It's bad enough being sick; we shouldn't have to pay hundreds of dollars to be disrespected and humiliated.

Help me tell US Airways that we won’t accept anything less than a plan to educate their staff – ground staff, flight crews, customer service – about the rights of people with invisible disabilities so that this horrible experience will never be repeated.

Recent signatures

    News

    1. Reached 2,000 signatures
    2. US Airways called. They are still making excuses.

      Jennifer Jaff
      Petition Organizer

      US Airways called -- Christy. She said she was calling in response to my open letter to US Airways. She said they never received my letter to the CEO (I have fax confirmations and I confirmed the fax number by phone before I sent it). She again tried to distinguish between assistive devices, which we would be allowed to carry on board, and things like clothing and personal hygiene items, which she thinks they don't have to let us take on board despite fecal incontinence. She claimed that the gate agents asked the flight crew if there was room for my bag; in fact, a gate agent specifically asked another gate agent whether she should check to see if there was room and he said no. She can't tell me whether the nasty flight attendant was spoken to because that would violate the flight attendant's privacy rights (even though I don't know the flight attendant's name). She said I should have pre-boarded -- so again, it was all my fault. She said she would follow up with a letter. Ugh.

    3. Reached 100 signatures

    Supporters

    Reasons for signing

    • Leslie Gordon LOUISVILLE, KY
      • about 2 years ago

      I worked for this Airline for 2years and I agree. It is true,

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    • Jeannette Sherman PHOENIXVILLE, PA
      • about 2 years ago

      As an MS sufferer who is also a busy professional, it is extremely important to stay close to my belongings, especially my medication and extra clothing. Side effects from medications are difficult to manage and it is always an unknown as to when problems will really strike. To be separated from the baggage, which has already been optimized due to the travel restrictions just adds insult to injury with the judgement and skepticism. Apparently MS is not enough of a disability to allow for accommodation unless you're at the point of needing assistance walking to or getting into a seat (bless their hearts). Can I not be a professional and a person who needs a slight accommodation as well - I'm not asking for much.

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    • Ann Barker Ong MUSKOGEE, OK
      • about 2 years ago

      Any one of us could become disabled at any moment, through no fault of our own. People with disabilities are inconvenienced every day in ways that those who are not disabled never even think about. Even if others are inconvenienced a little to accommodate the need for a little extra service, the person requesting the service should not have to be humiliated. Why shouldn't we be willing to be inconvenienced occasionally when they have no choice about being inconvenienced on a regular basis, and any day now, it could be you or me.

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    • Jasmine Ong MUSKOGEE, OK
      • about 2 years ago

      I'm a person with a chronic illness, and I've argued with ignorant security and airline staff about bringing medical supplies aboard, too. It's terrifying and it should never happen to anyone.

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    • Craig Vorwald COLLEGEVILLE, PA
      • about 2 years ago

      USAirways clearly doesn't get it.

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