United Airlines: Keep Family Boarding!
  • Petitioned Jeffery Smisek

This petition was delivered to:

CEO, United Airlines
Jeffery Smisek
Senior VP, Customer Experience, United Airlines
Martin Hand
Media Relations, United Airlines
Charles Hobart

United Airlines: Keep Family Boarding!

    1. Kaja Meade
    2. Petition by

      Kaja Meade

      Roosevelt Island, NY

I travel frequently with my husband and my soon-to-be nine month old son, Dex. We fly from New York to the DC area almost every month to visit my parents and we’re planning a big West Coast trip this summer. So I was disturbed to hear that one of the largest airlines, United Airlines, has decided that it will end family preboarding for families in coach in it's latest round of family-unfriendly policies.

Preboarding makes traveling with my family a lot easier. It can be stressful to travel with a baby and it takes time to get them situated on the plane. Preboarding is not an amenity, but a necessary service for family customers like me. Plus, I know other fellow flyers appreciate it when they don’t get held back because parents like myself need time to get our family seated (for example, by popping in and out of the aisle a couple times in the first few moments on the plane.) I’m also concerned that other travelers who benefit from preboarding, like elderly travelers and those with disabilities, will eventually be impacted by these changes in airlines’ policies.

United’s recent move rolls back family preboarding much farther than its competitors American Airlines, US Airways, JetBlue and Virgin America. And I’m worried that if airline consumers let United get away with it, other airlines might follow suit. It seems like every day, the airlines are coming up with new policies that are bad for travelers. Recently, even members of Congress have said they will investigate anti-family policies of United.

It takes a village to raise a child, so we need to all tell United to fly high for families and keep preboarding for families like mine!

Recent signatures


    1. Reached 30,000 signatures


    Reasons for signing

    • bill warren PASADENA, CA
      • about 2 years ago

      anyone flying with a baby needs extra time to get settled. Two and three year olds do not need the extra time.

    • Michele Cohen RICHARDSON, TX
      • about 2 years ago

      This was united's worst decision will choose other airlines first.

    • Rachel Hendrix DECATUR, GA
      • over 2 years ago

      I fly a lot and I always see mothers struggling with children and multiple bags - it's stressful enough traveling alone - I can't imagine what it's like to travel with children. These women and families certainly deserve a little help - why not let them board early. If the children aren't stressed out, they're less likely to fuss. And quiet children will certainly make the flight more enjoyable for EVERYONE.

    • Sharon Tarasiewicz THE WOODLANDS, TX
      • over 2 years ago

      Because the same thing just happened to my son and his family. It is hard enough to travel with children and this just makes it even harder. United sucks.

    • Melissa Tarasiewicz THE WOODLANDS, TX
      • over 2 years ago

      This new policy is absolutely cruel to parents who fly with small children and infants. Considering the fact that we PAY for several tickets and put a lot of work into keeping our kids happy and quiet during the flight, we should be able to pre-board. This time is needed to get the stroller folded and everyone seated so that we don't hold up the other passengers. United destroyed Continental!


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