"Hello SAMANTHA STRONG,
Thank you for contacting us.
We do apologize for the experience you reported concerning our Klondike Mint Chocolate Chip Bars.
You may be interested to know that all of our commercials and advertisements are pre-tested and various techniques are used to evaluate consumer reactions. Based on the results of our pre-testing procedures, the presentations are chosen for their majority appeal.
We certainly do not wish to offend anyone. In developing product messages, Unilever and its agencies may not always anticipate all possible implications of an advertisement or television commercial.
We have a long history of presenting "tasteful" advertising to the public. Our ads must be informative and truthful. The agencies creating our advertising adhere strictly to these guidelines.
Please let us assure you that your comments are extremely important to us in evaluating the success of our commercials and advertisements.
Your friends at Klondike"