Thank you for contacting Starbucks.
First of all, thank you for your feedback on the recent changes to My Starbucks Rewards™. We are constantly looking for ways to improve the My Starbucks Rewards™ program for our customers, and sometimes that change involves trade-offs. We decided to make it easier and quicker for our members to earn free drinks and added food as an option. However, I recognize how removing the free syrup and soy option has impacted you and I apologize for the inconvenience.
We are always looking for ways to improve our programs and make them better for our customers. If you have feedback about My Starbucks Rewards™, please share them with us at www.mystarbucksidea.com.
Thanks again for writing us. If you ever have any questions or concerns in the future, please don't hesitate to get in touch.
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