Urgently amend the EQC claims management process
  • Petitioning The Hon Gerry Brownlee

This petition will be delivered to:

Canterbury Earthquake Recovery Minister
The Hon Gerry Brownlee

Urgently amend the EQC claims management process

    1. Petition by

      The People of New Zealand

Many Cantabrians have been waiting in excess of 2 years to have their claims resolved by EQC, this is simply not good enough.

There is an almost complete lack of communication from EQC, what little information that is available is generally inconsistent, incorrect, or you have to wait months for an Official Information Request to get the information you actually need to make an informed decision on the future of your home.

2+ years down the track the people of Christchurch are so worn down by dealing with EQC and insurers, that many have just given up, but its never too late to make change.

For those who are still waiting for EQC to resolve their claims, and for the sake of the rest of the New Zealanders who may be unfortunate enough to suffer a natural disaster of this scale, action needs to be taken!

The recent opinion piece by Mai Chen: http://www.stuff.co.nz/the-press/opinion/perspective/8564448/EQC-claims-system-needs-fixing-urgently has highlighted the need to spur the minister responsible for EQC into action, and as such I propose we petition him for exactly what was outlined in the article.

We request that the Hon Gerry Brownlee immediately amend the existing EQC Order in Council, to change the system, and restore trust and confidence in EQC by:

- Putting in place a quicker case management system with sufficient information management and human resources to ensure that the information provided by EQC is complete, accurate and consistent.

- Making all information on individual claims (not just some of it) available to claimants online in order to ensure transparency in land and building damage assessments and the valuations used to determine repair, rebuild and settlement payments.

- Establishing a quicker dispute resolution process for claimants.

- Requiring EQC to report regularly to the review panel to help ensure ongoing compliance with the amended or new Order in Council.

Recent signatures


    1. Essential Reading!!

      If you are having EQR or the Insurers work on your property, demand building consents, please read this carefully and distribute it widely, the reality of unconsented work is potential total loss of your equity, please be careful! http://issuu.com/brightsidepublishing/docs/repairchch

    2. Reached 2,000 signatures
    3. Petition on TV3's Campbell Live

      This is an excellent piece on the plight of some Christchurch families who are living in terrible conditions, please pass this on to everyone you know, its heartbreaking stuff! http://www.3news.co.nz/Three-winters-and-still-waiting/tabid/367/articleID/297054/Default.aspx

    4. Reached 1,500 signatures
    5. Media coverage of the petition

      Thank you so much to everyone who has helped us to get past 1000 signatures, I'm overwhelmed!!

      Things are really starting to gain momentum, theres been some great media coverage of what we are trying to achieve, check out the following articles:



    6. Reached 1,000 signatures
    7. The information vacuum

      I thought this article gave such a great insight into reinforcing why we need the government to take notice of this petition: http://www.stuff.co.nz/the-press/opinion/8583491/Many-still-in-an-information-vacuum

    8. Reached 750 signatures
    9. Thank you so much for signing the petition

      I'm overwhelmed that we've already past 500 signatures in the past 24 hours, thank you so much for signing!

      Please share the link to this page with everyone you know, as what Christchurch needs most is the action thats been sorely lacking from our Government.


    10. Reached 500 signatures


    Reasons for signing

      • about 1 month ago

      I truly feel for you all in Christchurch. Gerry Brownlee,you should be ashamed of yourself.

    • emma parsons CHRISTCHURCH, NEW ZEALAND
      • about 1 month ago

      31/2 years later im still waiting to have my house "repaired" . Was getting a repair date and suddenly my file is back with EQC (where I was 31/2yrs ago). EQC saying im now "potentially in catagory 9 flood zone". Stuck in limbo for another year.

      • about 1 month ago

      The people.

      • 3 months ago

      We have waited 4 years for southern no response and have be penalised for being patient, my parents well into their 80 yrs, are sick and have been escalated to the plight time....years ago...still waiting...and another winter in a cold damp home

      • 3 months ago

      Because it defies the purpose of having a government in our Country! We have elected this National Governnment in Good Faith that they will stand by the people of New Zealand to give us the lifestyle we deserve! We all pay our taxes to them and expect that they will look after those suffering from Natural Disasters through no fault of their own.


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