Discontinue inmate phone service with PCS for breech of contract
  • Petitioned Governor Snyder, Director Heyns, PCS Telcom, Michigan Legislators

This petition was delivered to:

PCS Telcom
Governor Snyder, Director Heyns, PCS Telcom, Michigan Legislators
Michigan Governor
Michigan State Senate
Michigan State House

Discontinue inmate phone service with PCS for breech of contract

    1. Petition by

      Citizens for Prison Reform

Loved ones of Inmates in Michigan are paying double prices for PCS Telcom phone service that has not worked for a year and does not allow, complete calls, or connect calls for much needed communication between Michigan inmates and their loved ones. The contract with PCS Telcom's only success is getting more money to MDOC for budget cuts fixes. Money that Loved Ones pay.

Over the last year loved ones have continued to file complaints regarding the broken phone system.  When taking a call and then trying to "press 0 to accept the call"; far too often the phone system does not connect after hitting "0" multiple times and the call is lost.

There are numerous other issues with the PCS contract, such as the number of phones in institutions being increased was never done, the number of operable phones maintained at all times is not happening, calls do not go through at all just from dialing the number, system causing loved ones to add money online at a more expensive rate when inmates have money on their prepaid debit card all ready, phone calls cutting off after a few minutes for no reason at all, calls going to a different number than the one dialed, and many more issues that are not corrected. PCS contract states they will maintain and fix phone issues within two days of being notified. This does not happen at the institution level.

Prisoners and their loved ones deserve to have fair and equitable rates as compared to the community, and a system that is functional at all times as their contract states. for phone service that has not worked for a year and does not allow, complete calls, or connect calls for much needed communication between Michigan inmates and their loved ones. The contract with PCS Telcom's only success is getting more money to MDOC for budget cuts fixes.

Recent signatures

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    1. Reached 100 signatures

    Supporters

    Reasons for signing

    • Melinda Caldwell MONROE, MI
      • about 2 years ago

      it's costing me so much money for my fiance to me and they cut my phones short or hitting the zero button alot get the call

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    • Connie Henley FAYATTE, AL
      • about 2 years ago

      have 2 sons incaecerated,and spending too much money for calls if they go thru

      REPORT THIS COMMENT:
    • Linda Persails HALE, MI
      • about 2 years ago

      My fiance is in prison and the calls aren't cosostant. You can push the button to accept the call and it may or may not go thru. I have timed the 15 minutes and sometimes it's less. They also cut you off from your local land line if the charges go over what they thing is what you can pay. They don't tell you this in advance. We were cut off and had to wait a month to get back that feature. They had tried to get me to pre pay, but i couldn't go back to collect calls. Our loved ones need the contact with outside family and friends, but we also need to be able to pay our bills. The prices are high for the amount of time they have to talk.

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    • Loretta Perry MUSKEGON, MI
      • about 2 years ago

      My son is incarcerated in MI and because of the change in the phone provider it is costing my double to keep in contact with him. I am retired and on a fixed income, it is too expensive. Phone rates are going down except for the state that has doubled this cost in the last year. It is important for the inmates to keep in contact with their families, please do something about this unfair higher cost.

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    • Chelle Major FIFE LAKE, MI
      • about 2 years ago

      The price doubled from correctional billing and the service is left wanting. Why do we have to pay double for less service? Hmmmmm I smell something rotten.

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