Include the Allen & Heath Xone DX for future software updates or upgrades.
  • Petitioned Serato Audio Research

This petition was delivered to:

Serato Audio Research
Serato Audio Research

Include the Allen & Heath Xone DX for future software updates or upgrades.

    1. Robert Houchin
    2. Petition by

      Robert Houchin

      Bloomington, IL

Serato forums are ablaze with frustrated customers due to the abrupt and unwarranted end of future upgrade support for Allen & Heath XONE DX and Serato products. We understand products have a life cycle, but this is appalling. There are many of us willing to pay for a software upgrade long before we would pay to change our hardware.

The Xone DX is only two years old and one of the few possibilities that would make Serato ITCH work. Allen & Heath has stopped production of this product, but they certainly have not stopped continued updates for software. They are taking care of their customers by making sure that new computer operating systems will be fully functional with their discontinued product. Kudos to Allen & Heath.

There are Allen & Heath XONE DX controllers still being sold "NEW" all over the internet and retail stores with Serato's name on it. Some are being sold at full retail price to completely unsuspecting customers! Along with that, All Serato products require an expensive piece of hardware to make the software work. This type of "dongle" is unheard of in almost every software industry. Customers chose to spend their hard earned money with Serato, not Traktor, PCDJ, Virtual DJ or any of the numerous available dj softwares available, but Serato.

Serato ITCH is incomplete and still lacks in stability. If Serato executives believe that supporting this product is out of budget, they are alienating a portion of their customer base. This is instilling a fear into ALL Serato customers about the hardware they buy and what software they use. If this happened to XONE DX owners, it can happen to any Serato customers.

We are not asking for Serato DJ to work with the XONE, we are asking for a better ITCH. If Serato can't give us a better ITCH, then give us Serato DJ. Didn't ITCH customers help fund Serato DJ anyway? Wasn't it our feedback and investment into your company that helped provide development?

Do the right thing Serato. Reinstate ITCH development or allow ALL Serato ITCH controllers to work with Serato DJ, including the XONE DX.

Recent signatures

    News

    1. Reached 100 signatures
    2. Djtechtools has done a write up!

      Robert Houchin
      Petition Organizer

      Huge thank you to Djeross from the Serato forum. Djtechtools did a fantastic job of asking manufacturers what their responsibility is to their loyal customers. Great read.

      Visit: http://www.djtechtools.com/2012/11/19/xonedx-users-petition-for-serato-dj-support/

      Xone:DX Users Petition For Serato DJ Support

      As Serato DJ begins its rollout in the next few months to a wide array of supported controllers, there's a significant missing controller in the lineup, the Allen & Heath Xone:DX. This beast of a MIDI controller debuted in 2010 as one of the first flagship four deck controllers for Serato ITCH, with an (at the time) incredibly impressive feature set.

    3. Reached 50 signatures
    4. Moving forward....

      Robert Houchin
      Petition Organizer

      Picking up momentum! Thank you all for your participation. Please make sure you share this, tweet it, Facebook it, or anything else you can think of to keep this moving forward. The more people who sign, the more Serato will listen.

      Currently, this petition is listed on Serato's facebook page, other related facebook pages and 3 times on their forums.

    5. Reached 10 signatures

    Supporters

    Reasons for signing

      • 9 months ago

      hc5000

      REPORT THIS COMMENT:
    • Kenny Williams BARTLETT, TN
      • 10 months ago

      Because I just bought a XONE DX and would like the support of Serato.

      REPORT THIS COMMENT:
    • Christian Skjodt TORONTO, CANADA
      • 10 months ago

      I bought a XoneDx in October 2013. False advertising applies to my purchase. "1.7 was not bug free. 2.2.2 is not bug free. So the product is still not fully functional. The Bridge was promised for Itch users, as well as better effects. Itch users = owners of *any* Itch hardware, incl. A&H+Denon Itch devices. Saying that free updates does not obligate a company to the contract is wrong. If you're advertising it, of course you must make sure you fulfill this. Saying "we will do this, do that in the future" is a selling point and adds to the *current* value, otherwise companies would not mention this."

      REPORT THIS COMMENT:
    • Edward Munat SPOKANE, WA
      • 11 months ago

      I own a XONE DX and have made a sibstantial investment of time and money in purchasing it and developing an understanding of the ITCH software.

      REPORT THIS COMMENT:
    • Maria Keesee VINTON, VA
      • 11 months ago

      I think it's a real cop out by the company to discontinue upgrades, shame shame!

      REPORT THIS COMMENT:

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