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Sallie Mae: Defer service members’ loans while they are on active duty
  • Petitioned Albert Lord

This petition was delivered to:

CEO, Sallie Mae
Albert Lord
Spokesperson, Sallie Mae
Martha Holler
Spokesperson, Sallie Mae
Patricia Nash Christel

Sallie Mae: Defer service members’ loans while they are on active duty

    1. L M
    2. Petition by

      L M

I joined the Army three years ago to serve as a nurse and was assigned to work on the Wounded Warrior unit. For more than two years, I took care of the brave men and women recovering from grave injuries in combat abroad.

I've loved almost every minute of it -- so much, in fact, that I signed up for another four years of service, and the quality of my work led to my being selected to work on the Intensive Care Unit.

Here's the part I haven't loved: dealing with Sallie Mae. Sallie Mae services my federal loans, and when I sought a deferment for my time on active duty, it was immediately granted. But I also took out private student loans through Sallie Mae, and trying to get them deferred has been a nightmare. 

They say they can't defer my private loans for more than three years -- even though I'll be serving for four more years. The federal government realizes how important it is for active duty military to get a break from paying their student loans. Why doesn't Sallie Mae?

I call Sallie Mae so frequently that they are on my speed dial list. Every time I call, I speak with a different agent or supervisor. Every time I ask questions about my deferments, I receive a different answer.

I wish I could say that I was the only member of the military who has had to deal with this. But I'm not -- many of my colleagues, the brave men and women who dedicate their lives to serving their country, tell me they're experiencing exactly the same thing. Many of them just give up and agree to Sallie Mae's terms.

I just want Sallie Mae to treat military service members the same as the Federal Government. Give us deferments that span the time of our service in the military and help ease the stress of payments while we serve our country. 

Recent signatures


    1. Reached 100,000 signatures

      L M
      by L M
      Petition Organizer

      Hey all, thanks so much for the support. Today I received a call from the customer advocate from Sallie Mae. I never knew a customer advocate existed. I'm going to be working with her to disseminate information to service-members about educational loans, how they can be deferred and a benefit many of us did not know about. For now if you're having any issues with deferring your loans into a military deferment please send an email to advocate@salliemae.com.

      Also if you have any educational loans that have an interest rate of greater than 6%, than you are entitled to a benefit to decrease that interest rate for the time served on active duty.

      We are making some progress, but we still want Sallie Mae to change the terms of military deferment for private loans to match the time-frame of what the federal government allows us to defer our loans.

      Thanks again for your support!

    3. Reached 50,000 signatures


    Reasons for signing

    • Diane Backus MILLSBORO, DE
      • about 2 years ago

      They are fighting for our freedom. please change your policy to defer payments for active servicemen, just like you do for active students. Not doing so is just WRONG!

    • Brenda Dickson FLORISSANT, CO
      • about 2 years ago

      Our soldiers deserve a break.

    • Sharon Monroe YOUNGSTOWN, OH
      • about 2 years ago

      While men and women are serving this country they should not have to worry whether their private Sallie Mae school loans are deferred. Give deferments that span the time of service!

    • Edith Blount ORLANDO, FL
      • about 2 years ago

      Lenders who do not support Active Duty service members by deferment are un-American and should not be allowed to do business in the country being protected by said service members.

    • layne boley HOUSTON, TX
      • about 2 years ago

      Our life and rights depend on those who serve. Sallie Mae is impossible to deal with. Our service men & women must be freed of this debt battle in order to survive.


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