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As a customer of o2 I'm appalled at the news that the company is outsourcing thousands of their own directly employed staff as well as making hundreds of workers redundant too. A large proportion of their employees are young people living in already high unemployment areas such Leeds, Bury, Glasgow and Preston Brook on the outskirts of Warrington. They all face uncertainty for their futures and feel utterly betrayed by the stark reality of what o2 are doing. Large multi-national companies like Telefonica o2 have a moral duty to uphold by keeping directly employed jobs in house and in the country that they trade. They should not look to outsource work or jobs as they want our business but not employees. Shame on you o2..
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