• Petitioned AT&T

This petition was delivered to:

Randall L. Stephenson, AT&T CEO
AT&T

Do away with the AT&T Upgrade Fee change

    1. Petition by

      Kevin Lam

      Jacksonville, FL

AT&T customers will pay $36 for upgrading to a new device starting Sunday, February 12, 2012. This is double the price of the current fee of $18. According to AT&T, “Wireless devices today are more sophisticated than ever before. And because of that, the costs associated with upgrading to a new device have increased and is reflected in our new upgrade fee. This fee isn’t unique to AT&T and this is the first time we’re changing it in nearly 10 years.”

This to me is hard to believe. Why aren't they charging via a tiered method? Non-smartphones aren't sophisticated. They make and accept calls, but according to AT&T, this "sophisticated." They charge tiered pricing everything else. Again, not all phones are sophisticated. Maybe this is AT&T's way of recouping the money they lost in the failed T-Mobile deal.

I find it hard to believe that anyone charges to upgrade a phone, especially at $36. I buy a new phone and renew my contract. Essentially, they are going to double my cost to stay with the company and remain a loyal customer (since 2004). Sign this petition and tell AT&T you won't stand for this type of price gouging.

Recent signatures

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    1. Reached 100 signatures

    Supporters

    Reasons for signing

    • dustyn truax BATON ROUGE, LA
      • over 2 years ago

      just turned my phone into a brick, 60% of my applications require internet to update upon loading and now they dont work at all since i was throttled down to what appears to be no data at all at 1.9 GB used of the 5GB i payed for.

      REPORT THIS COMMENT:
    • G. G. STOCKTON, CA
      • over 2 years ago
      REPORT THIS COMMENT:
    • Connie Sampson PETERSBURG, IL
      • over 2 years ago

      I really want to stay with ATT, not only for wireless, but my wifi..and was looking at adding Direct to my account. Now I am waiting to see what fees will be added. I may have to stay with DISH. Please give me a reason to switch.

      REPORT THIS COMMENT:
    • Maneesh Pangasa YUMA, AZ
      • over 2 years ago

      Do away with the Upgrade Fee change

      AT&T customers will pay $36 for upgrading to a new device starting Sunday, February 12, 2012. This is double the price of the current fee of $18. According to AT&T, “Wireless devices today are more sophisticated than ever before. And because of that, the costs associated with upgrading to a new device have increased and is reflected in our new upgrade fee. This fee isn’t unique to AT&T and this is the first time we’re changing it in nearly 10 years.”

      This to me is hard to believe. Why aren't they charging via a tiered method? Non-smartphones aren't sophisticated. They make and accept calls, but according to AT&T, this "sophisticated." They charge tiered pricing everything else. Again, not all phones are sophisticated. Maybe this is AT&T's way of recouping the money they lost in the failed T-Mobile deal.

      I find it hard to believe that anyone charges to upgrade a phone, especially at $36. I buy a new phone and renew my contract. Essentially, they are going to double my cost to stay with the company and remain a loyal customer (since 2004). Sign this petition and tell AT&T you won't stand for this type of price gouging.

      REPORT THIS COMMENT:
    • kathy kennedy CENTER LINE, MI
      • over 2 years ago

      This is increase is absurd! If they increased it to $20 i could understand but doubling it.....really! I have been thinking about upgrading 2 phone lines for about a week now but the $18 fee i thought was ridiculous. But i decided to go ahead today (Sunday) and order and just found out it went to $36 per line. Now i am pissed I didn't do it yesterday!

      Maybe i will just change carriers after all :(

      REPORT THIS COMMENT:

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