• Petitioned Principal: Mr. Wayne Bunker (President, CEO) Provident Credit Union

This petition was delivered to:

Principal: Mr. Wayne Bunker (President, CEO) Provident Credit Union

Dont pull start pulling "big bank" strong arm tactics against customers

    1. Emiliano Sanchez
    2. Petition by

      Emiliano Sanchez

      Redwood City, CA

A year and a half ago we switched from Wells Fargo in support of the big bank transfer movement to our car loan provider, Provident Credit Union. After last night however I am concerned that this particular credit union has learned some the tactics that have made the big banks lots of money from their "customers".

In front of my 6 and 7 yr. old children our family's minivan was repossessed for missing one month payment, after 6 years of paying over the minimum monthly payment . Only on one income, we needed until the 15th of this month (anyone who gets paid bi-monthly can understand) to bring our account current. No calls were made from the "bank", just the sound of a tow truck and the best explanations to our young children was all we could do last night. Luckily the tow truck driver was nice enough to let us pull the only cars seats we have out before he took off.

After talking with a representative with Provident today, Provident could have saved $330 and made a phone call. Now in order to get our family's van back we have to pay Provident and towing $600 ontop of bringing the account current. I thought, as most people do and hope, that credit unions were different. Well if you have Provident as your financial institution you can start second guessing how many more of these type of stong arm tactics will become "business as usual".

Please sign the petition to tell the President of Provident Mr. Wayne Bunker that we the people want credit unions to be differernt than the big banks and thats why we transferred to them. Thank you

Recent signatures

    News

    1. Good News/ Bad News

      Emiliano Sanchez
      Petition Organizer

      First of all a tremendous thank you for your time & concern for myself and family. We have our family's van back in our possession. Unfortunately the towing company was "forced" to waive the storage fee because Provident felt the pressure of this petition & "asked" them to do so. I know this because the owner asked "if I started something online against Provident". (Again thank you)

      It concerns me that a "community credit union" is first of all, looking to repossess their property after one month delinquency, lose a valuable customer over $330 & especially advertise on their Facebook page about used vehicle sales at their HQ. With only one year left to pay on the van & having paid the can & then some in interest it seems to me that Provident was looking to make even more money on this vehicle.

      We will be switching to a "real" credit union next month.

      Sincerely,

      Emiliano Sanchez

    2. In contact with VP of Provident

      Emiliano Sanchez
      Petition Organizer

      Today I will calling the VP of Provident to discuss the situation. Just being contacted by Provident over this matter is a victory to me, it means they listened (read) what you had to say. A community connected reached out for me and I can't thank all of you enough.

    3. Reached 25 signatures

    Supporters

    Reasons for signing

    • Gloria Purcell BELMONT, CA
      • about 2 years ago

      We rely on Credit Unions to be better by far than banks! A connection to your customers, communication to them, is important. People want to be treated with respect and not attacked without warning.

      REPORT THIS COMMENT:
    • Spencer Graves SAN JOSE, CA
      • about 2 years ago

      I switched to Provident Credit Union an year ago, and I've encouraged others to do the same. I am incensed at this behavior.

      REPORT THIS COMMENT:
    • Lissa Coleman REDWOOD CITY, CA
      • about 2 years ago

      Mr. Bunker,

      What a way to do business. I am extremely glad that I have joined another credit union instead of Provident. Otherwise, I would be closing my account at your office tomorrow.

      I do not think you are going to want television cameras and investigative reporters on your premises. The bad publicity will be something you'd want to avoid, since it will cost you droves of customers.

      In disappointment, L.L. Coleman

      REPORT THIS COMMENT:
    • Michael Batchelder SAN MATEO, CA
      • about 2 years ago

      This is appalling behavior by a credit union. I'm going to make sure any Provident member I know hears about it.

      REPORT THIS COMMENT:
    • Chip Krug REDWOOD CITY, CA
      • about 2 years ago

      Give this guy his car back. One missed payment should not lead to repossession, especially after years of being your customer.

      REPORT THIS COMMENT:

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