Netflix: Make Films Accessible for the Deaf & HOH
  • Petitioned John Ciancutti

This petition was delivered to:

Netflix, Vice President of Personalization Technology
John Ciancutti
Netflix, Senior Manager, Content Marketing
Shauna Spenley
Netflix, Vice President, Talent Acquisition
Jessica Neal
Netflix Board of Directors, Owner of Redpoint Ventures
Timothy M. Haley
Netflix, Director of Accounting
Robert Dean
Netflix, Director of Partner Management
Paul Oeschger
Netflix, Senior Communications Manager
Fenot Tekle
Netflix, Vice President, Finance & Investor Relations
Ellie Mertz
Netflix, Vice President, Content Acquisition
Kelly Merryman
Netflix, Vice President
Jason Ropell
Netflix, Executive Communications Correspondent
Elena Mukhin
Netflix VP, Corporate Communications
Steve Swasey
Director, FCC Office of Legislative Affairs
Ms. Terri Glaze
Netflix, Head of Content Acquisition & Chief Content Officer
Ted Serandos
Netflix Board of Directors, Owner of Technology Crossover Ventures
Jay C. Hoag
Netflix, Vice President, Independent Content Acquisition
Lisa Nishimura-Seese
CEO, Netflix, Inc.
Reed Hastings
Netflix VP, Marketing
Leslie Kilgore
Netflix

Netflix: Make Films Accessible for the Deaf & HOH

    1. S S
    2. Petition by

      S S

      Austin, TX

Being appreciate of the efforts of Netflix to provide Subtitles on some of their streaming content, and being thankful for such improvements to access by the Deaf and Hard-of-Hearing community,  I would like to encourage Netflix to provide a detailed search option of the current subtitled content as Netflix works towards providing subtitles for all of the current and future Netflix content.

As it exists now, the web page that lists content with Subtitles doesn't allow a detailed search, which requires the Deaf and HOH (hard-of-hearing) limited options and time consuming searchs (or use of other resources)  for content they can enjoy.  

Additionally, the Netflix web page that lists the content with Subtitles shows Television shows that have Subtitles, however, the individual Episodes are not identified as to having or not having Subtitles.  

Knowing the ability of Netflix to provide searches based upon ratings and preferences, then perhaps adding a data field for the existing software can be possible to allow the subtitled content to be more readily identifiable for the Deaf and HOH.

 

 

Para el communites de habla española:

Ser apreciar los esfuerzos de Netflix para ofrecer subtítulos en algunos de sus contenidos en streaming, y estar agradecido por estas mejoras en el acceso de la comunidad de sordos y con dificultades auditivas, me gustaría animar a Netflix para ofrecer una opción de búsqueda detallada de los contenido actual subtitulado como Netflix trabaja para proporcionar subtítulos para todo el contenido de Netflix actuales y futuras.

Tal como existe ahora, la página web que las listas de contenido con subtítulos no permite una búsqueda más detallada, lo que requiere el sordo y HOH (con dificultades de audición) pocas opciones y búsquedas de tiempo (o el uso de otros recursos) para el contenido que puede disfrutar.

Además, la página web de Netflix que enumera el contenido con subtítulos muestra programas de televisión que tienen subtítulos, sin embargo, los episodios individuales no son identificados en cuanto a tener o no tener subtítulos.

Conocer la capacidad de Netflix para proporcionar búsquedas basadas en las calificaciones y preferencias, entonces tal vez la adición de un campo de datos para el software existente puede ser posible para permitir que el contenido subtitulado a ser más fáciles de identificar para los Sordos y duros de oído.

 

 

Recent signatures

    News

    1. Note to Consumers: You may now search the FCC webpage for contact informati

      S S
      by S S
      Petition Organizer

      the changes to the closed captioning rules that were adopted by the Commission on November 3, 2008, are now effective. Please review the Closed Captioning Factsheet for an explanation of the revised complaint process.

    2. 10,000 Strong, but no response from Netflix

      S S
      by S S
      Petition Organizer

      Today we reached 10,000 signatures, yet Netflix refuses to acknowledge the power of this petition and all of those supporting it. Perhaps my next trip will be to deliver the signatures in person to the corporate offices.

    3. Reached 10,000 signatures
    4. Federal District Court in Massachusetts Makes Precedent-Setting Decision

      S S
      by S S
      Petition Organizer

      Federal District Court in Massachusetts Makes Precedent-Setting Decision Holding that the Americans with Disabilities Act Applies to Website-Only Businesses

      Judge Denies Netflix's Motion for Judgment on the Pleadings and Allows Disability Civil Rights Case, National Association of the Deaf, et al. v. Netflix, Case No. 3:11-cv-30168, to Move Forward

    5. Does Sony Corporation have any involvement with Netflix's failure?

      S S
      by S S
      Petition Organizer

      One of the supporters sent me a message requesting to add Sony Corporation to the petition because he felt that Sony wasn't providing some information that Netflix needed in order to provide the subtitles (or closed captioning) due to IP issues. Does anyone have any information to support this?

    6. Reached 9,000 signatures
    7. Netflix's Public Claims on Percentage of Captioning False!

      S S
      by S S
      Petition Organizer

      "The 80% is based on the content that people actually watch, and my specific language is precise and correct: "more than 80% of the hours streamed in the US were of content with captions or subtitles available" because we have focused our effort on the content that gets a lot of viewing" Neil Hunt, Netflix

    8. Netflix Is Tone-Deaf As It Announces 80% Captioning Achievement

      S S
      by S S
      Petition Organizer

      The metric the deaf and hard-of-hearing community is looking for: how many instant-watch movies and shows have captions. In this case, the number is 50%.

    9. Letter to Netflix = No Response

      S S
      by S S
      Petition Organizer

      Dear Mr. Hastings;
      Netflix has remained silent amidst several lawsuits and increased pressure from the Deaf and Hard of Hearing community about Netflix's failure to provide Closed Captioning (Subtitles) for your streaming content.

      Emails, phone calls, and other communications have been ignored by your company, even during a time of decreased stock value and an overwhelming dissatisfaction for your customers. This has shown a complete failure by Netflix to respect the value of their customers.

      Today, the FCC released the Rules & Orders for compliance of the Twenty-First Century Communications and Video Accessibility Act of 2010, which now requires all IP broadcasters to provide Closed Captioning. Hopefully, Netflix will no longer be silent and neglect its customers by responding to this email, as the response, or lack of, shall be presented on the Petition's website and on the Change.org Petition.

      A positive response from Netflix would greatly improve the public opinion of Netfli

    10. Federal Communications Commission releases Report & Order for IP CC

      S S
      by S S
      Petition Organizer

      "Moreover, we believe these benefits of our rules to deaf or hard of hearing consumers will outweigh the affected entities’ costs of compliance." as stated in the introduction. Read more, as the link has the full Report & Order requiring IP broadcasting of programs to now have Closed Captioning.

    11. Is Netflix Under Investigation by the SEC?

      S S
      by S S
      Petition Organizer

      Of course, there's a chance that this is all this morning's report is about. However, Netflix's "no comment" leaves open the possibility that it's about something more. Given the myriad issues that surround this company's balance sheet, Is It Live or Is It Memorex conference calls, corporate communications or lack thereof, public discourse regarding shorts, options compensation, misguided stock buybacks and generally broken business model, nothing would surprise me.

    12. Verizon has expressed interest in buying troubled Netflix

      S S
      by S S
      Petition Organizer

      Verizon has made it clear it wants to get into the streaming business, and according to a report from DealReporter, the troubled Netflix could be just the ticket, especially since its stock has fallen off a cliff in recent months after a series of disastrous moves that have included raising prices and a now-abandoned plan to split its DVD rental and streaming businesses in two.

      Still, despite those stumbles, Netflix remains a household name and, as of today, has a market cap of $3.94 billion, meaning that it would not come cheap to any buyer.

    13. More online video providers being sued for lack of captions.

      S S
      by S S
      Petition Organizer

      With more companies being sued over lack of online captions, hopefully all of them will learn from their failures and being providing captions or subtitles to all of their online content.

      "Lawsuit against CNN brings captions into the spotlight." The lawsuit filed this week takes a different approach by relying on much broader laws, which could have far wider implications. For example, it defines CNN’s website as a “public place,” which would have to be equally accessible to persons with disabilities under the state’s Disabled Persons Act. One could of course make the same argument for any other website publicly accessible online. This could mean that any site serving up video in California could face similar legal challenges if the lawsuit was successful at establishing a legal precedent.

    14. judge has rejected Netflix Inc.'s bid to dismiss

      S S
      by S S
      Petition Organizer

      A Massachusetts federal judge has rejected Netflix Inc.'s bid to dismiss a case against it brought by the National Association of the Deaf for failing to provide closed captioned text with its Web streaming service. But the judge stayed the case pending rulemaking by the Federal Communications Commission.

    15. Letter to Netflix 11/1/2011

      S S
      by S S
      Petition Organizer

      "Dear Ms. Mukhin and Mr. Reed;

      It has been some time now since there has been any communication from your office regarding the Petition on Change.org. (I have sent several emails and even made several phone calls, all with no response.) There has been much media coverage lately on the now 3 lawsuits against Netflix regarding the lack of captioning (subtitles). The petition now has over 6,500 signatures and is growing daily, which shows the great number of people who desire a resolution to the issue of captioning.

      The petition request is a simple one and there would be great positive media coverage and improved customer satisfaction if Netflix would only commit to resolving this issue. I realize it may not be a simple process, but I'm sure there is a resolution possible."

      Click the link to read the whole letter to Netflix.

    16. Netflix Lost 800,000 Members, and Good Will

      S S
      by S S
      Petition Organizer

      On Monday, the company revealed the damage that had been done. It told investors that it ended the third quarter of the year with 800,000 fewer subscribers in the United States than in the previous quarter, its first decline in years.

    17. Netflix Charged With Discriminating Against the Deaf

      S S
      by S S
      Petition Organizer

      Netflix -- and Apple, Panasonic, Tivo, and Toshiba, which have been charged with "aiding and abetting" for providing and modifying their devices to facilitate Netflix's Internet transmissions -- could also face penalties for every day and to every person who has been subjected to this discrimination, as well being forced to pay attorney fees.

      The complaint recites that Netflix has assured deaf organizations, as well as deaf individuals who have complained about the discrimination, that there is no technical reason why the closed captioning information -- which is allegedly already available in most of the source material Netflix uses to transmit the programming, including even in the DVDs which it provides to customers -- cannot be transmitted over the Internet, and Netflix has repeatedly promised to do so.

    18. Third Lawsuit Filed Against Netflix over Captioning

      S S
      by S S
      Petition Organizer

      Oct 4, 2011 – Netflix and four other high tech corporations have been charged with violating human rights in a formal legal complaint which alleges that willfully refusing to provide closed captioning on most of the programs it transmits over the Internet constitutes illegal discrimination against the handicapped by denying the deaf “full and equal enjoyment” of its goods and/or services in violation of the D.C. Human Rights Act, the toughest anti-discrimination law in the U.S.

    19. Banjo's World Blog

      S S
      by S S
      Petition Organizer

      "This is why we have to fight for the online services to become more accessible before it's too late. If we wait until the physical media formats go the way of dinosaurs, we are going to be in the dark for a long time waiting for the online services to catch up. The time to take action is now."

    20. Dump Netflix, there are options.

      S S
      by S S
      Petition Organizer

      FYI, for anyone dumping Netflix, there are plenty of options - The following companies/sites offer movies and TV series either through streaming, DVDs, or both. Click on the links for more information, including pricing.

    21. Will Netflix Survive in the Face of Increasing Competition?

      S S
      by S S
      Petition Organizer

      Not directly related to the issue of captioning (subtitles), but it is a good article about the many changes at Netflix.

    22. Netflix changes Terms of Use Agreement - You give up your right to sue them

      S S
      by S S
      Petition Organizer

      On September 5, 2011, Netflix altered their TERMS OF USE - "These Terms of Use provide that all disputes between you and Netflix will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights"

    23. Lawsuit update.

      S S
      by S S
      Petition Organizer

      Recently, Netflix moved to dismiss the case arguing based on a number of legal theories.

    24. Netflix doesn't respond

      S S
      by S S
      Petition Organizer

      After several emails and phone calls to various Netflix officers, I have yet to receive any response from them. A lack of response is equivalent to them saying, "we don't care about your issue." Is this the type of company people should support?

    25. Reached 6,000 signatures

    Supporters

    Reasons for signing

    • JL Thomison COPAN, OK
      • about 2 years ago

      I miss most of the audio with difficulty picking up the words, even with no hearing problems. Some people just have a lot of problems with differentiation of sounds. Very frustrating to have to blast anyone else out of the room to try to understand what is said.

      REPORT THIS COMMENT:
    • James Marshall NEWINGTON, CT
      • about 2 years ago

      James Marshall

      REPORT THIS COMMENT:
    • Sacha Wells KOOSKIA, ID
      • about 2 years ago

      My dad is hard of hearing and I think making subtitles more available to people like him would be wonderful. And it would allow your business to be open to more people, making you more money. In the end, everyone is happier.

      REPORT THIS COMMENT:
    • Jarrad Abney OCALA, FL
      • about 2 years ago

      Cuz I use watch Netflix all time

      REPORT THIS COMMENT:
    • Vera Downs ALTOONA, PA
      • about 2 years ago

      If I am paying for movies i would like to hear or see what is going on

      REPORT THIS COMMENT:

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