Need an efficient system to complain against errant auto drivers in B'lore
  • Petitioned MA Saleem

This petition was delivered to:

Additional Commissioner of Police (Traffic)
MA Saleem

Need an efficient system to complain against errant auto drivers in B'lore

    1. vineeth nair
    2. Petition by

      vineeth nair

      bangalore, India

  1.  
  2.   
November 2013

Victory

Though we can complain against Bangalore autodrivers for over-charging or refusing to ply, there is no way we can track that complaint and the action taken.

Based on the latest court order, many of us have been using the helpline numbers to report errant auto drivers - over-charging us or denying to ply. Unfortunately, there is no tracking number or feedback that is provided to the reporters.

As such, how do citizens feel guaranteed about justice or if their complaint is heard and action has been taken? This is affecting the authenticity or effectiveness of this powerful rule.

A couple of suggestions that could be considered to ensure that citizens establish faith in our system, feel empowered and help take action against ruthless auto drivers.

1)  Provide a way to track the complaints registered. So we know our voice is not going unheard, and that its not merely a rule for the sake of it.

2) There is lack of awareness about this rule with the auto rickshaw community itself. There should be notices sent out or distributed to ensure that auto rickshaw drivers know that if they refuse to ply or charge more, then they will be booked. This will definitely cut down the number of complaints that are being registered.

I urge everybody who approves of this viewpoint to join in this drive.

Recent signatures

    News

    1. Reached 6,000 signatures
    2. Another email response from him...

      vineeth nair
      Petition Organizer

      Sir / Madam,

      The auto complaints received through IVRS / SMS / E-mail and facebook for demanding excess fare or refused to go for hire are entered in automation system and all valid entries with correct owner’s details in RTO data base are taken for generation of violations. These violations can be viewed in our website www.bangaloretrafficpolice.gov.in>>Pay your fine>>Search & pay violations by vehicle number>> after the generation of notice. Generally these will take 3 to 4 days time. Also the pending violations can be viewed in www.btis.in.

      With regards,
      Dr. M. A. Saleem, IPS,
      Addl. Commissioner of Police,
      Traffic, Bangalore City.

    3. E-mail response from Dr.M. A. Saleem, that we referred to in prior update..

      vineeth nair
      Petition Organizer

      Dear sir / Madam,

      Thank you very much for the mail(s). Auto complaints received through SMS and email against auto drivers who refuse to go for hire and who demands excess fare are sent to Bangalore Traffic Automation Centre for generating notices under section 133 of Indian Motor Vehicles Act. These noices are sent to the owners of auto rickshaw to give names and addresses of driver who have violated the traffic rules and pay fine of Rs. 100/-

      The complainants can check the status of notice against the erring auto in our website http://www.bangaloretrafficpolice.gov.in/ .
      Please check the status of the complaint made against the erring Auto Driver/owner after 5 days of sending the complaint by accessing the information on website indicated at the above URL. Notices will be sent to the owners to the effect.
      However circulate the following information to all those who have signed the Petition against erring auto drivers.

      Complaints can be sent via the following modes
      SMS, IVR

    4. Meeting with ADP, Dr. M. A. Saleem IPS on Friday, 15 June 2012

      vineeth nair
      Petition Organizer

      We met the ADP (traffic) and delivered the petition. We discussed a bunch of issues with him starting how the complaint system is not efficient.

      The ADP (via email) has informed us that we can track the complaints filed on the Bangalore traffic police website under the pay parking violations section, 5 days after the complaint is filed. However the system is not working and I would urge you all to check it yourself.

      We will get back to him next week with our response. He also added how certain elements of this issue have to be decided by the RTO. We are going to meet the RTO next week to take these demands to them as well.

      Will share the email we received in the next update.
      Thanks for your support and keep passing on the message..

    5. Reached 5,000 signatures
    6. more on clarification regarding the intent of the petition...

      vineeth nair
      Petition Organizer

      Why target the poor auto-rickshaw drivers?

      There are many honest auto-rickshaw drivers in Bangalore. The campaign is not to target auto-drivers but to allow for a system for the public to complain against harassment by errant auto-drivers.

      Unfortunately a few rude and corrupt auto-drivers have spoilt the name of the entire community and I feel that this campaign can help clear that up.

      Some people are saying that the image shared on Facebook is demonising auto-drivers.

      The cartoon about auto rakshasha is an independent artist's interpretation of the campaign. I don't think it is meant to demonise auto-drivers. It's just a funny image that people could laugh at and share. Personally I find the poster humorous.

    7. A clarification regarding the intent of the petition (Pls. read)

      vineeth nair
      Petition Organizer

      Hi All, Many people have been asking me questions about the petition, and some have mis-interpreted the intention of it. So please read through the below clarification...

      What prompted you to start the campaign ?

      I have tried complaining the harassment by auto-drivers quite a few times but I am not sure if any action was taken and there is no way of knowing it. Sometimes the number doesn't even function.

      What's the demand ?

      Our demand is to make the system efficient and some suggestions include.

      1) Provide a way to track the complaints registered. So we know our voice is not going unheard, and that its not merely a rule for the sake of it.

      2) There is lack of awareness about this rule with the auto rickshaw community itself. There should be notices sent out or distributed to ensure that auto rickshaw drivers know that if they refuse to ply or charge more, then they will be booked. This will definitely cut down the number of complaints that are being registered.

      to be continued

    8. Reached 4,000 signatures
    9. Thanks for your support! We are growing....

      vineeth nair
      Petition Organizer

      With supporters on the rise, this is definitely a change that we can bring about. Although this is not a petition that will directly impact your pockets, this is for a systemic enhancement that will benefit each one of us. Please keep sharing this petition. We need to garner more support.

      Will keep you updated on the progress....

    10. Reached 50 signatures
    11. Included email IDs of concerned authorities

      vineeth nair
      Petition Organizer

      Keep sharing this petition around, esp. any formal groups or listservs

    12. Reached 10 signatures

    Supporters

    Reasons for signing

      • 11 months ago

      I have been working at Bangalore for 4+ years, lakhs of people come here for work and we contribute in taxes and economic development, so why is that we have to be harassed by the Auto rikshaw drivers here. This unfortunate situation is being faced by people and myself everyday at Vignan nagar Bangalore (surprisingly this auto stand is right next to the police station) if you ask any auto driver to come to vignan nagar or any where from there they ask higher fares and refuse to put meter, they say that this system does not apply here. Please Help. There are some systems in Delhi Govt maybe we can borrow those solutions for Bangalore

      REPORT THIS COMMENT:
    • สุวรรณี อำนาจสุวรรณ กรุงเทพฯ, THAILAND
      • 12 months ago

      เรารักชาติบ้านเมืองไม่ต้องการการปกครองแบบเผด็จการ ต้องการให้คนผิดรับโทษ หรืออยู่เหนือกฏหมายได้

      REPORT THIS COMMENT:
      • 12 months ago

      nobody should have the opportunity to cheat anybody

      REPORT THIS COMMENT:
    • Pranav Swaroop BANGALORE, INDIA
      • over 1 year ago

      It’s very unfortunate that the city which is known for its best of transport facilities has to deal with such problems. Either they will charge you double the meter or a price fixed to a destination which might be 3 or 4 times more than the meter charge…. It hurts badly that you are being looted and looted royally.

      Helpline will only be useful if complaints are taken seriously and strict actions are taken against the accused.

      REPORT THIS COMMENT:
    • Amisha Goyal BANGALORE, INDIA
      • over 1 year ago

      The rudeness and illicit demands of the rickshaw drivers are only growing everyday.

      We need to put a stop to this.

      REPORT THIS COMMENT:

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