Apologize to Tommy; any abuse of a child is NEVER okay.
  • Petitioned Kamloops Yellow Cabs

This petition was delivered to:

Kamloops Yellow Cabs

Apologize to Tommy; any abuse of a child is NEVER okay.

    1. Espie Reid
    2. Petition by

      Espie Reid

      Kamloops, Canada

 

On February 7, 2012, a Kamloops Yellow Cab driver yelled and swore at my eleven year old son Tommy and his babysitter during a cab ride from school to home.  Apparently, the cab driver made comment regarding his personal opinion on Tommy’s problems and what needed to be done with him. Tommy was angry and told the cab driver not to talk to him.

I agree.  The cab driver should not have been making rude comments.  Was Tommy polite? No, he probably wasn’t.  My son has ADHD and an autism spectrum disorder. He has challenging behaviours and because he looks and sounds “normal”, most people will assume that he is a “bad kid” and a product of indifferent parenting.  Unfortunately, it’s not that simple.  He is not always aware of how he is offending you, and you, in turn, are not aware of how you contribute to the difficulty he has in negotiating simple situations.

I don’t know what kind of day the driver had; it may have been extremely stressful.  However, that does not excuse his actions.  He could have chosen to refuse to drive my son in his cab.  Under the circumstances, that might have been the right decision.  Instead, the driver chose to verbally abuse my son until he was reduced to tears and panicking because he felt trapped in the back of the vehicle.

I have checked with the Better Business Bureau, The City of Kamloops Licensing Department, the Kamloops RCMP, local lawyers, and a local newspaper; unfortunately, no one can take action on this.

I don’t want this man to lose his job; I don’t want money; I don’t want him to be publicly shamed.  All I want for my son is an apology.  That’s all. Admit to making the wrong decision and tell him that you’re sorry. That one simple action would set a good example for him in taking personal responsibility. 

And to the owner of Yellow Cabs- set an example, take responsibility for your business and drivers, and issue a company apology to my son.

Do the right thing, and apologize to Tommy. 
Any abuse of a child is NEVER okay.

 

Recent signatures

    News

    1. Does Lodging a Complaint Work?

      Espie Reid
      Petition Organizer

      The owner tells me that our complaint is the first one they've had in 30 years. If that's true, it's a remarkable statement of success. I certainly hope this will be the last one for another 30 years.

      However, considering how difficult it was for me to lodge a complaint, and the lack of action available to solve the problem, I could see how most people wouldn't even bother. They just wouldn't use the company again. Personally, I wouldn't want to do this again.

      The result? The message is clearly that any driver from any cab company can be abusive as they like toward their customers, because no one cares or can do anything about it. Sad, but true.

      Unfortunately, unless we all object to bad practise, this situation will not improve.

    2. Driver Training

      Espie Reid
      Petition Organizer

      The owner of Kamloops Yellow Cabs has informed Dale Bass of Kamloops This Week that he will be including awareness of hidden disabilities in driver training. Unfortunately, the owner has not kept his word to contact me himself, to let me know how the situation would be dealt with. I hope this will be sufficient to prevent any further incidents.

      I will be closing this petition as of March 15th 2012. The point of the petition was to show that there are people other than me who are concerned about this incident. I have sent the petition link to Yellow Cabs in hopes that the owner will understand that this is not a trivial complaint, and that it is important for his drivers to act in a professional manner.

    3. Reached 100 signatures

    Supporters

    Reasons for signing

    • brenda reid THUNDER BAY, CANADA
      • over 2 years ago

      he is my nephew and no child should have to deal with that.

      REPORT THIS COMMENT:
    • Karen Baptiste KAMLOOPS, CANADA
      • over 2 years ago

      No child deserves to be treated that way!!

      REPORT THIS COMMENT:
    • Scott Tuomala WESTMINSTER, CA
      • over 2 years ago

      The taxi business is about customer service. Customer service requires polite behavior. Polite behavior requires an apology. A simple (and public) apology would go a long way in promoting the image of Yellow Cab being serious about customer service, and a full refund of the cost of this particular unfortunate ride would go even farther. This is very basic customer service and public relations.

      REPORT THIS COMMENT:
    • Liza Carty WARRNAMBOOL, AUSTRALIA
      • over 2 years ago

      This child deserves an apology. nobody has the right to treat a child like this, particularly a child with ASD. Good luck to the parents in this and well done for pushing for this.

      REPORT THIS COMMENT:
    • Ray Turriff COURTENAY, CANADA
      • over 2 years ago

      should go to the local tv station

      handicapped or not thats not appropriate behavior of a cab driver

      REPORT THIS COMMENT:

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