Jetstar: drop your deceitful, rip-off $8.50 credit card surcharge for booking online
  • Petitioning Jayne Hrdlicka

This petition will be delivered to:

Jetstar CEO
Jayne Hrdlicka
Jetstar Australia
David Hall
Jetstar
Media Relations, Jetstar
PR Manager, Jetstar
Liz McCarthy
Customer Relations Manager, Jetstar
Mary-Lou Cann
Jetstar Communications Manager
Eileen Burnett-Kant
Jetstar Media
Jetstar Corporate Affairs
Emma Kearns
Senior Marketing Manager
Rachael Stewart (Senior Marketing Manager)

Jetstar: drop your deceitful, rip-off $8.50 credit card surcharge for booking online

    1. Klaus Bartosch
    2. Petition by

      Klaus Bartosch

      Gold Coast, Australia

They're shameful, gouge customers, and it's time they stop. Jetstar’s “booking and service” fee that adds $8.50 one way, $17 return, is one of the most excessive out there – slipped in at the last moment just as you are about to pay online.

What's shocking – it's actually 2670% above what it costs Jetstar to process your card. They’re simply taking advantage of people now and encouraging other companies like hotels, petrol stations, restaurants and who knows, soon your electricity company to do the same!

We should be able to trust companies to do what's fair, not just what's going to line their pockets with the most profit every time – but instead Jetstar have fought to keep credit card surcharges because this quiet rip-off nets them some profit and their owners QANTAS.

Australians pay a ridiculous $800million in card surcharges every year. That's the estimate from Mastercard, who've backed consumers' calls for retailers like Jetstar to be banned from charging these fees.

So far they've got away with it, but you can help change that. A huge consumer backlash right now could finally end this rip-off and the ACCC agrees its not right – the Federal Government are considering banning the surcharges, and Qantas/Jetstar are more concerned about their brand reputation than ever.

In my view, the published price should be the price you pay. No little 'add ons' at the last minute. No excessive fees or surcharges or “booking fees" as they like to call them – it's time they all listen and with your help I know we can end this gouging by retailers in Australia.

Please sign my petition now to force Jetstar to end their unfair credit card surcharges – and encourage the Government to ban them altogether. 

You can also leave a message for Jetstar via Facebook too:
https://www.facebook.com/JetstarAustralia?filter=2
And Twitter:
https://twitter.com/JetstarAirways

To:
Jayne Hrdlicka, Jetstar CEO
David Hall, Jetstar Australia
Jetstar
Media Relations, Jetstar
Liz McCarthy, PR Manager, Jetstar
Mary-Lou Cann, Customer Relations Manager, Jetstar
Eileen Burnett-Kant, Jetstar Communications Manager
Jetstar Media
Emma Kearns, Jetstar Corporate Affairs
Rachael Stewart (Senior Marketing Manager), Senior Marketing Manager
I'm really disappointed in your decision to continue charging credit card surcharges that have even been labelled by the Reserve Bank as "excessive".

Please immediately drop your $8.50 per passenger per flight "booking and service" fee for paying by credit card. We won't put up with this any longer.

Sincerely,
[Your name]

Recent signatures

    News

    1. Gov't inquiry 'inundated with surcharge complaints'

      Klaus Bartosch
      Petition Organizer

      Great work! All your support is making headlines in the media, and really building momentum to win a ban on credit card surcharges – check out some of the recent media:

      http://www.smh.com.au/business/banking-and-finance/murray-inquiry-inundated-with-credit-card-surcharge-complaints-20140829-10a7bg.html

      http://www.abc.net.au/news/2014-08-30/consumer-group-backs-thousands-who-want-rip-off/5707618

      Herald Sun & Courier Mail: “Credit card charge complaints swamp inquiry” https://www.evernote.com/shard/s66/sh/25f9c305-d49a-45be-9879-cc01864c21d8/9ccc1a03b73b135bdec93a43ce564ebb

      https://au.news.yahoo.com/thewest/business/a/24829445/card-surcharges-costing-australians-1-6b/

      http://www.dailytelegraph.com.au/travel/travel-news/airline-credit-card-surcharge-crackdown-government-told-expanded-asic-powers-can-stop-100m-rort/story-fnjjv9zk-1227041715574

      Thanks to everyone who attended the forums and emailed in – more than 5000 submissions certainly got their attention!

      Please keep sharing the petition with friends and family: http://www.change.org/surcharges

      Klaus

      Murray inquiry inundated with credit card surcharge complaints

      Banking and Finance The Murray inquiry has been flooded with complaints on the credit card surcharges levied by merchants. Photo: Getty Images/Pat Scala Gold Coast businessman Klaus Bartosch is responsible for more than three quarters of the 6,300 second round submissions to the financial system inquiry.

    2. Reached 100,000 signatures
    3. Consumer survey

      Klaus Bartosch
      Petition Organizer

      There's been a huge response so far to Assistant Treasurer David Bradbury's consumer survey on credit card surcharges. Make sure you add your responses -- it closes tomorrow: http://ccaac.gov.au/consumer-survey/

    4. Reached 40,000 signatures
    5. Jetstar respond - 2

      Klaus Bartosch
      Petition Organizer

      Rest of the response:

      Customers who choose to complete their booking via any other method will incur the following Booking and Service Fee (per passenger, per flight):

      - $8.50 AUD per passenger per flight for Australian domestic and short haul international services; and

      - $12.50 AUD per passenger per flight for long haul international services.

      While Jetstar doesn’t have a credit card surcharge, we are aware of the new RBA standard applying to Card Schemes.

      The next step is for card companies to publish their new policies based on the new guidelines.

      Once this happens, we will determine whether we need to make changes. We expect this process to take some time.

      Cheap flights | Jetstar

      Cheap flights from Australia, New Zealand, Asia and more. Book a domestic or international flight now, browse holiday packages, make your hotel reservation online... and that's just the beginning!

    6. Jetstar respond - 1

      Klaus Bartosch
      Petition Organizer

      Jetstar have just sent through a response to the petition:

      "We know our customers like choice and that’s why we offer a number of options to complete a booking for Jetstar flights.
      While Jetstar does have a Booking and Service fee, customers can avoid the fee by using one of four methods to complete their booking:

      - Direct payment (Direct Deposit) using online banking for bookings via Jetstar.com, made more than 14 days prior to departure;
      - POLi direct payments (a real time electronic funds transfer) for bookings via Jetstar.com, available for payments in Australian or New Zealand dollars. Flights do not need to be booked well in advance in order to pay with POLi
      - Jetstar MasterCard and Jetstar Platinum MasterCard
      - Jetstar voucher"

      Cheap flights | Jetstar

      Cheap flights from Australia, New Zealand, Asia and more. Book a domestic or international flight now, browse holiday packages, make your hotel reservation online... and that's just the beginning!

    7. Reached 17,500 signatures

    Supporters

    Reasons for signing

    • Phil Sinclair AUSTRALIA
      • about 5 hours ago

      Qantas rather than Jetsar to me - their website has an issue that leads to multiple bookings that are their website's fault - got my refund for the tickets, but not the booking fees (yet at least, I shall be contacting them).

      REPORT THIS COMMENT:
    • Bhani Karthigesu SINGAPORE, SINGAPORE
      • 2 days ago

      We need to tip this habit in the

      infant stage, before it becomes

      cancerous.

      REPORT THIS COMMENT:
    • John Simpson MELBOURNE, AUSTRALIA
      • 2 days ago

      Because they make huge profits as it is.

      REPORT THIS COMMENT:
    • Jane Bartley BURWOOD, AUSTRALIA
      • 3 days ago

      Its the little charges that add up to an $800 million dollar bonanza for the airline..Not fair.

      REPORT THIS COMMENT:
    • anne jepson AUSTRALIA
      • 5 days ago

      WE PAY FOR OUR TICKETS, WHY PAY MORE BECAUSE WE USE A CARD

      REPORT THIS COMMENT:

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