Give the One S Continued Support Like the One X!
  • Petitioned HTC

This petition was delivered to:

HTC Corporation
HTC
HTC

Give the One S Continued Support Like the One X!

    1. Dylan Richards
    2. Petition by

      Dylan Richards

      Leicester, United Kingdom

  1.  
  2.   
February 2014

Victory

From petition creator: Thanks to all ~11,500 of the supporters for signing the petition; because of you, HTC was persuaded to provide an Android 4.2.2 + Sense 5.0 update for the One S handset.

If you're an HTC One S owner, like me, you should be distraught by the recent news and actions of HTC. Not only is the device not receiving Android v4.2.2 (Jelly Bean) + HTC Sense 5.0, but it's also never getting an update again.

HTC originally stated that all of their devices would receive continuous updates for at least 18 months. The company also promised One S users, the aforementioned updates on February 28, 2013.

So, you can ask them - why was the device update span shortened to 13 months? And why did they shatter the hopes of many happy One S fans?

Up until recently, I've been a happy HTC customer, having more problems with my network carrier than HTC. What I want to separate here, is the quality of HTC's phones, and the quality of its customer services. The HTC One S is still one of the best phones on the market, on par with the dual-core and quad-core Samsung Galaxy S III phones and HTC's own One X. With that being said, the HTC customer service and upgrade service are absolutely dreadful.

When I first got the phone back in April 2012, I was certain that it would receive updates; whenever the One X was due, the One S would be too. To me, there was no definite line, separating the two devices; one as 'mid-range' and one as 'high-end'. They're both definite high-end phones.

When HTC announced the update back in February, I was indeed a happy customer. That was until recently. Android 4.2 and Sense 5.0, no more. The HTC One S is left rotting.

Searching YouTube, you'll find people running custom ROMs with their HTC One S. The custom ROMs contain Android 4.2.2 and HTC Sense 5.0. Benchmarks reveal no performance loss from the upgrade, so HTC has no excuse here, at all.

Can you help spread the word to HTC, by signing this petition? If you're a HTC One S user, I would be most grateful if you could. HTC needs to get its priorities in the correct place.

Thank you,
Dylan Richards.

Recent signatures

    News

    1. Update Now Available for One S Users with the Snapdragon S4 Version!

      Dylan Richards
      Petition Organizer

      Congratulations! Users of any HTC One S handsets equipped with a Snapdragon S4 chipset (MSM8260A or MSM8960) will now be pleased to know that an update to Android 4.2.2 with HTC Sense 5.0 is now available.

      The update is passed on as a customized ROM, and not as an over-the-air update to avoid confusion between users of different versions of the phone. You can grab it from the XDA Developers community forum (link below).

      MaximusHD 10.x ROM Update (Android 4.2.2 + Sense 5.0):
      http://forum.xda-developers.com/showthread.php?t=2445392

      For those of you going for the update, enjoy!

      ~ ~ IMPORTANT NOTE: ~ ~
      If you are the owner of an HTC One S C2 (the Snapdragon S3 version), DO NOT try to install this ROM onto your phone. It will almost certainly not work. Instead, other ROMs are available which will provide you with Android 4.2.2.

      If you are unsure on which version of the phone you have, PLEASE DO contact me and I will try to help. Do NOT try the update until you know!

    2. Update Arriving via Custom ROM and NOT Over-the-Air!

      Dylan Richards
      Petition Organizer

      Unfortunately, the update for the HTC One S will not be arriving via a traditional over-the-air (OTA) update. Instead, users will have to manually download an install the custom ROM for their phone.

      Now, I know some of you may be disappointed by this decision, but I encourage you to think about the bigger picture here;

      The One S HAS received poor update coverage, no doubt about it, BUT, here's the thing to remember. The Android 4.2.2 update is also going to be the last official update for the One X family of phones.

      So, anyone with the One X, XL or X+ will be out of luck for an official 4.3 update, exactly like the One S. And if the One X flagship is dropped, the One S would be too, for sure.

      What does this mean? Custom ROMs will be required for any future versions, anyway, regardless of what phone you have from the 2012 One series!

    3. Update on What's Happening for September 14, 2013

      Dylan Richards
      Petition Organizer

      Users of the Snapdragon S4 models should expect at least a semi-official update (4.2.2 with Sense 5.0) by the end of October, according to Twitter user, LlabTooFeR. The phone apparently runs as smooth as the HTC One with its update, and the update will include the exact same camera feature bundle that the HTC One X received - everything, except HTC Zoe (due to hardware requirements, which only the HTC One passes).

      I'll be following on this information, and updating you all as it occurs.

    4. Ultimate Goal Reached - 10K!

      Dylan Richards
      Petition Organizer

      By the way guys, I haven't had time to say this, so I'll do it now.

      Last week, the petition managed to reach my ultimate goal of 10,000 signatures. That's a remarkable figure and it really shows just how many people have this phone. Now, 10,000 people is an awfully large number of customers for HTC to just sit and ignore; more so because the company is in a very bad situation, financially. But, hey, the company only has itself to blame.

      I see that the number is still slowly climbing; any signatures from here on out, are extras.

      So, here is a personal thank you to all of you who signed the petition. Now that we have a respectable figure, it's time to get something out of the company that owes us.

      Dylan.

    5. Reached 10,000 signatures
    6. An Update on What's Going On

      Dylan Richards
      Petition Organizer

      Just an overview-style update for you, since nothing has been said for weeks. I apologize for not getting the time to respond until now.

      Essentially, it may seem like HTC is [once again] abandoning the whole idea. Users of the HTC One XL have already started receiving their official updates, so there are no excuses for an update to the MSM8260A (the 'A' is important!) and MSM8960 versions of the HTC One S.

      Furthermore, MSM8260 (no 'A'!) users should also be in with a chance of an update, since HTC has released their HTC Desire 500, equipped with a quad-core Cortex-A7 processor running at 1.20 GHz. Although it may sound very powerful, it's nothing compared to ANY model of the HTC One S, and yet that appears to have up-to-date software.

      The original gist was that HTC would release an update to Android 4.2.2 with Sense 5.0 via its developer website (link below), and not by an over-the-air (OTA) update. http://htcdev.com

      It's now September. STILL, nothing exists...

    7. Reached 9,000 signatures
    8. Updates Coming to the HTC One S, codenamed 'Ville'

      Dylan Richards
      Petition Organizer

      Hi guys,

      Twitter user @LlabTooFeR (the guy with a high reputation for confirming HTC information) has just released a statement regarding HTC and the Snapdragon S4-powered HTC One S, known by its codename as 'Ville'.

      This likely means that users of the T-Mobile US version, the S4 Plus European version and the Special Edition in Asia, are to be getting updates within the next few months (by September).

      No news exists for the 'VilleC2' Snapdragon S3-powered version in selected European and Asian countries, but they haven't been forgotten.

      https://twitter.com/LlabTooFeR/status/357383184566071296

      Regards,
      Dylan.

    9. Reached 7,000 signatures
    10. A Response from HTC About Yesterday's Information

      Dylan Richards
      Petition Organizer

      Hi guys,

      I've just received a reply from HTC. This department is claiming that it can't approve or deny the information I was given yesterday by a Facebook user.

      I won't be giving up on my research and interactions with HTC, just because of the news from yesterday. The petition has reached over 6,500 supporters and I'm not going to just let it go like that. People want answers, I'm determined to get them.

      Regards,
      Dylan.

    11. Update - Nothing for European and Asian Users

      Dylan Richards
      Petition Organizer

      Hi guys. Some sickening news here for you. A user has reported this to me via Facebook after contacting the company's technical support center:

      "I have been checking on the latest information available, and the phones commercialized or sold in Europe and Asia are the ones that will not receive any more updates. Nothing has been stated officially for the USA, Canada, Central and Latin America. Please stay tuned with us, on our web pages, for further news regarding your phone. I apologize for any inconvenience this may have caused." [sic]

      Make of it, what you will. I guess the Snapdragon S4 users in Europe and Asia have all just been screwed over.

    12. Reached 6,000 signatures
    13. Update on the Reconsideration by HTC

      Dylan Richards
      Petition Organizer

      "At the present time, we are anticipating new official statement regarding HTC One S update, therefore we are unable to comment on speculation or rumors regarding the new Android product or product updates and we recommend www.htc.com site where new information will emerge."

      - HTC.

    14. 5,000 Supporters for a Solid Stance!

      Dylan Richards
      Petition Organizer

      We're not too far from 5,000 supporters! Just 800 more to go before we solidify our stance against HTC. If they know what's good for them, they won't ignore what 5,000 One S users have to say. Add on the 1,600 supporters from the other One S petition and that's 6,600 unhappy users.

      Serious action should be taken by HTC to keep these customers. The company's marginal profits are down by 83% compared to last year and while software updates won't increase revenue in the short term, they will in the long term when customers provide brand loyalty and trust. That's what HTC needs to think about.

    15. Reached 4,000 signatures
    16. HTC Is Reportedly Reconsidering the One S for Updates!

      Dylan Richards
      Petition Organizer

      Hi guys! I was just approached with some excellent news by a supporter of this petition. From the wording of the email, it appears that HTC is reconsidering the One S for updates! Please have a read for yourself below:

      "I can certainly understand personally that this has led annoyed and would like to inform you that I can understand you perfectly.

      We have received the official notification that has not yet ruled on the final distribution of updates. Therefore I beg you to have patience for a few time.
      You are welcome to follow us on Facebook and Twitter to get the most current and accurate information.

      Thank you for your understanding and wish you a pleasant evening."

      The supporter then asked for the HTC representative to elaborate on the information provided. HTC wrote:

      "We are waiting for an final information from our specialist department. So I cannot say you anything about this case. Please wait for a few time, so we can tell you more about this."

      Thank you!

    17. Reached 2,500 signatures
    18. Benchmarks Against the One X and Galaxy S III

      Dylan Richards
      Petition Organizer

      Hi guys,

      I figured that some of you may not understand just how powerful this device actually is, and so I've decided to share with you some serious benchmarking tests that I've done. Such comparisons can be made against the HTC One X and Samsung Galaxy S III, which are both quad-core devices. If you're interested in seeing what this phone is capable of, and just how stupid HTC was to ditch it, check it out here:

      http://dylricho.com/archive/one-s/benchmarks.htm

      Everything is stock. No modifications, custom ROMs or overclocking has been done. It's a standard HTC One S with the Snapdragon S4 Plus chip. Enjoy!

    19. 2,100 Supporters!

      Dylan Richards
      Petition Organizer

      Wow, 2,100 supporters is an amazing accomplishment, especially in such a small amount of time. It's time for some serious action.

    20. Reached 2,000 signatures
    21. No Workaround?

      Dylan Richards
      Petition Organizer

      I also noticed that they acknowledged the disappointment of One S users because of the news, and yet they don't provide any workaround. Because of issues with one type of One S, both variants are being abandoned. Wouldn't it make sense to at least try to please some customers, rather than completely alienate all One S users?

    22. Update on Possible Reason

      Dylan Richards
      Petition Organizer

      According to Gotta Be Mobile, HTC decided to ditch all HTC One S devices running with the Snapdragon S4 chipset because of poor performance suffered by the variant with the Snapdragon S3 chip. That totally sucks for those of us with the S4. Couldn't HTC just release the update for those of us with the S4? I'll be diving into this more. Thank you for the continued support!

      Dylan.

    23. Wow!

      Dylan Richards
      Petition Organizer

      650 supporters in 19 hours. That's pretty impressive. It looks like HTC turned down support for what is, in fact, a very popular phone. It was ahead of its time last year. Reviews praised its performance even over the One X, and many considered it to be a flagship device alongside the One X. Without a justifiable reason, HTC is done.

    24. Reached 250 signatures
    25. HTC UK Responds - News Is Currently True...

      Dylan Richards
      Petition Organizer

      An employee for HTC UK has replied to another member. Sadly, it's the same stupid quotation that's been circulating around the internet. No explanation as to WHY the device isn't getting anything beyond 4.1.1.

      "Hi, we can confirm that the HTC One S will not receive further Android OS updates and will remain on the current version of Android and HTC Sense. We realize this news will be met with disappointment by some, but our customers should feel confident that we have designed the HTC One S to be optimized with our amazing camera and audio experiences. Thanks."

    Supporters

    Reasons for signing

    • Олег Новоголуб Кишинёв, MOLDOVA, REPUBLIC OF
      • 8 months ago

      Мне очень важно пользоваться телефоном со стабильными ОС и ПО.

      REPORT THIS COMMENT:
    • Роман Комаров Саранск, RUSSIAN FEDERATION
      • 8 months ago

      Я хочу,чтобы мой htc one s получил android 4.2.2 и sense 5

      REPORT THIS COMMENT:
    • Sergei Sergei Краснодар, RUSSIAN FEDERATION
      • 8 months ago

      I am a user of a mobile phone Htc one S

      REPORT THIS COMMENT:
    • Алексей Гришин Волхов, RUSSIAN FEDERATION
      • 8 months ago

      я люблю HTC

      REPORT THIS COMMENT:
    • Adam Lisewski POZNAń, POLAND
      • 8 months ago

      I need this! :)

      REPORT THIS COMMENT:

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