Refund filing fees, error causing lengthy tax refund delays for customers
  • Petitioned H&R Block

This petition was delivered to:

H&R Block

Refund filing fees, error causing lengthy tax refund delays for customers

    1. Jennifer Chenoweth
    2. Petition by

      Jennifer Chenoweth

      bonaire, Georgia

About 600,000 H&R Block customers face lengthy delays for tax refunds after a filing error by the tax preparer, the Internal Revenue Service says. We as customers at H&R block have no fault in this, I paid $60 to e-file my return as it was promised i would have it within 21 days i recently got an email from H&R block saying it could be an additional 4-6 weeks to receive my tax refund. I do not know about you but i count on this money to put me ahead through the year; without it i am in a slump that i can not get out of. H&R Block offered their apologies but it is not good enough. The least the company could do is refund the filing fees it cost us to file in the first place
Here is what the e-mail looks like
We are writing to let you know that the IRS has confirmed an issue related to certain education tax credits claimed on Form 8863, which has affected and delayed your tax return. We sincerely regret this inconvenience and want to assure you that we are doing everything possible to work with the IRS and to resolve this issue quickly.

The IRS has informed us and other impacted providers that they are currently processing these returns and should be able to more accurately provide refund timelines via its “Where’s My Refund?” website. Please note this website is updated overnight by the IRS, so you don't need to check it more than once a day. It may take up to 4-6 weeks to process your return. However, some H&R Block clients are already reporting a change in their refund status since the IRS began processing these returns.

As a reminder, at this time, there is no additional action needed if you:

1. Received an IRS letter requesting additional information for Form 8863 and already responded to the IRS; or
2. Have not received an IRS letter about Form 8863 to date.

If you have received a letter from the IRS and have yet to respond, please call 800-HRBLOCK. The customer service agent will be able to better serve you and provide next steps.

If you applied for financial aid through the FAFSA program and you are waiting for your return to be processed, you can take the following steps to finalize your FAFSA application and proceed.

The Department of Education suggests:

You can manually enter the tax return data on the FAFSA application if your return has not yet been processed by the IRS.
Return to the online FAFSA application to update the information when your return has been processed.

This information is posted on the FAFSA section of the Department of Education website.

Please know that we are doing everything in our power to address the processing of your return and we will continue to update you. We thank you for your patience while we work with the IRS to expedite the filing process on your behalf.

So i am urging everyone who is affected by this to sign this petition and demand a refund be made in exchange for the lengthy delays.

To:
H&R Block
Refund filing fees, error causing lengthy tax refund delays for customers

Sincerely,
[Your name]

Recent signatures

    News

    1. Reached 100 signatures

    Supporters

    Reasons for signing

    • brandy tomlinson LEBANON, TN
      • over 1 year ago

      I WAS TRYING TO ENROLL IN MY MASTERS DEGREE PROGRAM NOW I AM GOING TO HAVE TO WAIT PLUS IF THE HR BLOCK HAS HORRIBLE CUSTOMER SERVICE

      REPORT THIS COMMENT:
    • Annabelle Spencer NICHOLASVILLE, KY
      • over 1 year ago

      I have six children and we have a one income family, my husband recently cut his hours at work because we were expecting our tax return to cover the difference. We paid over 500 dollars for H&R to file our taxes and so far have received NO communication from them at all. Not one letter, phone call, email, or text. Had we been notified in a timely manner about this delay my husband would not have cut his hours at work and he would have waited to start school. I realize H&R cannot control the IRS or how and when we get our refund nor is it their fault we depended on money that we were not given a guaranteed date on receiving, however they did control whether or not to contact us and treat us like valued paying customers.

      REPORT THIS COMMENT:
    • Ericka Hennings CLEVELAND, OH
      • over 1 year ago

      Would like preparation fee refunded!

      REPORT THIS COMMENT:
    • Laken Poulson SPRING LAKE, NC
      • over 1 year ago

      The H&R Block reps told me when I called March 12, 2013 about what I could do about the refund issue and that all I knew was it had something to do with the education. I had no clue about software issues or not correctly inputting information. I was told by a tax rep at Spring Lake, NC office that, "The IRS is dragging their feet." and "They are looking for drug offenses." I had no clue what to say. I thought maybe they were doing this with everyone who had education to ensure that students complied. Or maybe it was just me. I waited a few more days and called IRS and asked them if there was something I could do about speeding up the process. They told me about the software issue (if that is the truth) and I was irate. By then I got a letter from PA saying they needed my husband's military orders, which I took back to H&R February 12, the day after I had my taxes prepared. I didn't know I needed them and the tax rep said I could bring them in to be faxed. There is no proof of the fax ever occurring until March 10, 2013. What a load of crock! Not only my federal, but my state as well. Then the tax pro said I had a copy of the fax information in my packet. Uh... no I don't. The General manager said I was never lied to, when clearly... I was lied to. And when I said about the orders not being faxed, he said it was not HR responsibility, but a courtesy. Excuse me, but if you tell me to bring it in and that you will fax it. Then yes, it is your responsibility.

      REPORT THIS COMMENT:
    • Laken Poulson SPRING LAKE, NC
      • over 1 year ago

      This is important because the office in Spring Lake lied to me and then tried to tell me that the tax pro never said what she did to me. Calling me a liar. And they didn't fax the military orders that they said they faxed until a month after I filed, which pushed my state return back and I most likely won't get it until all this 8863 nonsense is done. No excuse

      REPORT THIS COMMENT:

    Develop your own tools to win.

    Use the Change.org API to develop your own organizing tools. Find out how to get started.