Greyhound: Eliminate the $18 Gift Ticket Fee
  • Petitioned Mary Lehto

This petition was delivered to:

Revenue Support Team
Mary Lehto
CEO, Greyhound
Dave Leach
CFO Greyhound
Andy Kaplinsky
RVP Greyhound
Andre Mitchell
RVP, Greyhound
Mike Fleischhauer
Media Relations Director, Greyhound
Maureen Richmond

Greyhound: Eliminate the $18 Gift Ticket Fee

    1. Shawn Ambrose
    2. Petition by

      Shawn Ambrose

      Fort Wayne, IN

Greyhound bus lines charges an $18 "gift ticket fee" if a customer purchases an online bus ticket for someone else. The fee often falls hardest on low-income customers who are trying to help out a friend or relative who can’t afford a bus ticket. In some cases this fee can even double the cost of a Greyhound ticket. In my opinion, Greyhound is taking advantage of the many lower-income people who use its services because flying is not an affordable option with this fee.

The gift fee is unique to Greyhound and not required by other bus services. For instance, I just purchased plane tickets for my son using a popular online travel service and I did not have to pay a gift fee to purchase his ticket.

Greyhound has offered several vague explanations for the fee (from fraud protection to a handling fee) but none of them hold up to scrutiny For instance, in an article in the Toronto Star, Visa Canada states there is no evidence of higher fraud rates in the bus industry. Will you join me is asking Greyhound to do the right thing and eliminate this price-gouging fee?

In addition, would you help me as an petition organizer? It's easy - just e-mail some friends or post a link to this petition on your Facebook wall? Thank you so much!

 

Photo credit: Thomas Hawk

Recent signatures

    News

    1. Bringing back this petition...thanks for your support!

      Shawn Ambrose
      Petition Organizer

      After several months off, I decided to renew this petition. after speaking with the CFO of Greyhound several months ago, this petition stalled out; additionally, in a conversation with the CFO, I gave him a few suggestions. None of these suggestions have been implemented, and as any marketing student will tell you, a "pulse marketing" campaign can be more effective. We've dropped off Greyhound's radar for several months; so now it's time to get this issue back on the radar.

      I'm looking for some people to post links to the petition on Greyhound's FB wall (I have been banned from posting there). This will be an effective way of getting the word out about this petition - the Greyhound FB Wall has LOTS of dissatisfied customers!

      So supporters old and new...THANK YOU!

      Shawn

    2. My thoughts after speaking to Greyhound's CFO today

      Shawn Ambrose
      Petition Organizer

      A great 30 minute conversation today - read about it at my blog.

    3. Greyhound has contacted me!

      Shawn Ambrose
      Petition Organizer

      I received an e-mail tonight from the CFO of Greyhound. He wants to talk to me next week!

      This weekend could be the turning point of the petition drive. Thanks for all of your hard work...but we need a strong push this weekend! Please post, copy, and share the petition link. Thanks again!

      Best,

      Shawn

      PS - check out my blog, with my letters to Dave Leach, CEO and remarks at the Petition Delivery in Fort Wayne.

    4. Greyhound Delivers

      Shawn Ambrose
      Petition Organizer

      Not directly related to the petition - but this is footage of Greyhound employees in Kamloops, BC loading packages on a truck - just tossing them in...

      This was on Greyhound's FB wall, but they took down the video quickly.

    5. If you are looking for something to put on Greyhound's Facebook wall...

      Shawn Ambrose
      Petition Organizer

      Here is the link to the USPS tracking for the letter I sent to Greyhound. I mailed the letter on 11/19, the letter was received on 11/21. Merry Christmas!

    6. Recaping yesterday's Petition Delivery and Press Conference

      Shawn Ambrose
      Petition Organizer

      Thanks so much for your help on the petition! You'll see another update in the next 24 hours on the petition delivery in Fort Wayne, IN on Friday, but let me share with you some links to open, read, and share with your friends...and on Greyhound's FB Wall:

      Article in today's newspaper:

      http://www.journalgazette.net/article/20111224/LOCAL/312249981/0/FRONTPAGE

      TV coverage last night:

      http://www.indianasnewscenter.com/news/local/Petition-Signed-For-Change-in-Greyhound-Ticket-Fees-136154933.html

      Raw video - QA with media and petition delivery:

      http://www.youtube.com/watch?v=Py8wb6OT864

      My remarks after the petition delivery:

      http://www.youtube.com/watch?v=D5I7Rv7yVYY

      Transcript of my remarks:

      http://shawn-ambrose.blogspot.com/

      Again, thanks so much!

      Shawn

      PS - I would post these on Greyhound's FB wall - but I've been banned from posting there :-)

    7. Protest targets bus-ticket fee: Greyhound charges $18 for online buys

      Shawn Ambrose
      Petition Organizer

      Protest targets bus-ticket fee
      Greyhound charges $18 for online buys

      This is a very well-written article - Patrick Svitek, the writer, did a great job pressing Greyhound for information!

    8. Petition Signed For Change in Greyhound Ticket Fees

      Shawn Ambrose
      Petition Organizer

      Our petition is making national news!

    9. Q & A at the Petition Delivery on 12/23

      Shawn Ambrose
      Petition Organizer

      Here is the Q and A from today's Petition Delivery...including the actual petition delivery in Fort Wayne, IN Greyhound Station

    10. My remarks at the Greyhound Gift Ticket Fee Petition Delivery on 12/13

      Shawn Ambrose
      Petition Organizer

      Here are my remarks at the Petition Delivery today!

    11. Petition Signed For Change in Greyhound Ticket Fees

      Shawn Ambrose
      Petition Organizer

      This is a fantastic story - please post on your Facebook Wall - and send this petition viral!

    12. Petition Delivery Press Conference Remarks

      Shawn Ambrose
      Petition Organizer

      I have posted my remarks at today's Petition Delivery and Press Conference at my blog. The press conference was covered by the Fort Wayne Journal Gazette, WANE-TV and Indiana's News Center. Videos will be posted to YouTube this evening. Thanks so much!

    13. Reached 8,000 signatures
    14. Critics launch petition against Greyhound 'gift ticket' fee

      Shawn Ambrose
      Petition Organizer

      A great story as we head to petition delivery on Friday!

    15. Preparing for a Petition Delivery

      Shawn Ambrose
      Petition Organizer

      Hello everyone!

      One month ago today, the petition was delivered via US Mail to the Greyhound Corporate Offices in Dallas. Greyhound has not responded to the petition or my letter, and senior management has not responded to my request to speak with them concerning the "Gift Ticket Fee."

      On Friday morning, I am delivering the petition to the Greyhound station in Fort Wayne, IN. Change.org is working on the press release right now, but I am looking for some help...

      1. Please post a link on your Facebook page, Twitter Account, or e-mail, asking people to sign the petition.

      2. Consider going to Greyhound's Facebook Page - post about the petition, or ask the question, "Why hasn't Greyhound responded to Shawn Ambrose's letter of November 21?"

      To the almost 8,000 of you...THANKS! You are all awesome, and I thank you for your support!

      Shawn Ambrose

    16. Reached 7,500 signatures
    17. Here's a big chance for national publicity on our petition!

      Shawn Ambrose
      Petition Organizer

      Alec Baldwin made comments about Greyhound - and Greyhound responded - and USA Today picked up the story. This is a chance for petition signers to comment on the petition! Go to the story with the link provided, and ask USA Today to cover our petition - a petition that almost 7,500 people have signed.

      Also, would you consider going to Greyhound's Facebook page and do 2 things:

      1. Post links to the petition

      2. Ask why Dave Leach, President and CEO of Greyhound, has not replied to my letter of November 19, 2011 - asking to end the "Gift Ticket Fee."

      Thank you so much!

    18. The Stupidest Fees of 2011

      Shawn Ambrose
      Petition Organizer

      The Greyhound "Gift Ticket Fee" ...makes the list!

    19. My letter to Dave Leach - President and CEO of Greyhound

      Shawn Ambrose
      Petition Organizer

      On November 19, 2011, I mailed a letter to Dave Leach, President and CEO of Greyhound. You can find the letter on my blog.

      Thank you again for all of your support - and if you haven't done so, please ask a friend to sign this petition!

    20. Greyhound Demographics

      Shawn Ambrose
      Petition Organizer

      Did you know that according to Greyhound:

      o 2/3 of Greyhound passengers earn less than $35,000/annually

      o The average ticket price is $48

      o The majority of Greyhound passengers travel to visit family and friends

      A Gift Ticket Fee on a $48 ticket is a 37.5% markup!

      Although Greyhound no longer lists these facts on their website, they are available at the Internet Archive

    21. Reached 7,000 signatures
    22. Fidelity.com has picked up TheStreet.com story

      Shawn Ambrose
      Petition Organizer

      Stupid Fee Alert: Greyhound's $18 'Gift' Fee! Way to go Fidelity!

    23. Stupid Fee Alert

      Shawn Ambrose
      Petition Organizer

      The Mainline Media News, a Philadelphia suburban media site, has a link to the article at MainStreet.com!

    24. Stupid Fee Alert

      Shawn Ambrose
      Petition Organizer

      The Oakland (MI) Daily Tribune has a link to the article at MainStreet.com!

    25. Thank you!

      Shawn Ambrose
      Petition Organizer

      On 11-11, over 400 people have signed the petition! Thank you!.

      A special thanks goes out to Tim Neuman at Change.org; he wrote the press release that went out on Monday, leading to interviews with the Fort Wayne Journal Gazette, Busride.com, and others. If you have a few minutes, read the articles.

      Tim is working on obtaining more media coverage next week, but in order for this petition to succeed, I need your help. Would you consider placing a link to the petition on your Facebook Wall this weekend, or asking one person to sign the petition. If we can go into the new week with over 500 signatures, I believe that will generate momentum for more media coverage, more signatures, and ultimately...for Greyhound to end this exploitative practice.

      Again, thank you for your support!

      Shawn Ambrose

    Supporters

    Reasons for signing

    • Clarence mcgann ATLANTA, GA
      • about 2 years ago

      I hate scams - even legal ones. Stop using Greyhound altogether and use honest services like Megabus. Why pay a liar and a thief just because they have something you want???

      REPORT THIS COMMENT:
    • Roger Grand-Pierre CAMBRIA HEIGHTS, NY
      • about 2 years ago

      It doesn't make sense and there are many articles out there to support that fact. There is no such thing as a gift ticket fee

      REPORT THIS COMMENT:
    • Suraj Chopra DIX HILLS, NY
      • about 2 years ago

      this hit's students and low-income individuals hardest, for these individuals are the most likely to take this method of travel.

      REPORT THIS COMMENT:
    • Lorraine Rogers HARRISBURG, PA
      • about 2 years ago

      I am the parent of 2 college age children. Rather than have them ride in a car of students, for both cost and safety I went to buy them greyhound tickets. What a shock to find out that I couldn't afford to bring them home, because I can't afford the cost of the tickets that include an $18 gift fee.

      REPORT THIS COMMENT:
    • Austin Heath CLEVELAND HEIGHTS, OH
      • about 2 years ago

      For low income individuals.

      REPORT THIS COMMENT:

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