• Petitioned Google's Android Developer Support

This petition was delivered to:

Google's Android Developer Support

Improve Developer Support and provide chat/phone support for developers

    1. Petition by

      Chris H

      Houston, TX

Google's Android is currently the most popular mobile operating system in the world. Part of the reason for this success is the developers who have created nearly a million different applications to improve the Android experience. In return, Google offers little to no actual support for developers who experience issues with the Google Play Store or have other issues developing and publishing their apps.

Google's primary method of support is a series of pre-determined Known Issues which address some, but not nearly all, issues Developers encounter on a regular basis. There are no true options for contacting anyone at Google to address issues outside of a few very select items for which Google provides e-mail support. Even the e-mail support inquiries are typically responded to using automated responses and not by Google employees. There is no way to effectively or consistently contact anyone at Google even in severe situations which impact or prevent a developer from publishing or distributing their application.

Google has the resources to provide effective support for the developers who support Android. Google should take immediate steps to improve their Developer Support - Android developers deserve better.

To:
Google's Android Developer Support
Improve Developer Support and provide chat/phone support for developers

Sincerely,
[Your name]

Recent signatures

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    1. Reached 5 signatures

    Supporters

    Reasons for signing

    • Ryan Winsauer MESA, AZ
      • over 1 year ago

      I believe good should care about their developer base and help them when a problem arises. Instead we are left with absolutely no ability to contact the company for help.

      REPORT THIS COMMENT:
    • Sylvia Reischel LAS VEGAS, NV
      • over 1 year ago

      Developer Support doesnt exist. Google acts like God and think, that they can do what they want. I have pages of proof about the lack of support. Even simply questions are not answered.

      REPORT THIS COMMENT:
    • Reece Dunn OXFORD, UNITED KINGDOM
      • over 1 year ago

      Also had poor developer support for my app.

      REPORT THIS COMMENT:
    • David P GLASGOW, UNITED KINGDOM
      • over 1 year ago

      Google needs developers making apps for Android to remain a success. Improving the support would make it a much less frustrating experience for developers when they have problems.

      REPORT THIS COMMENT:
    • Chris H HOUSTON, TX
      • over 1 year ago

      Google needs to support the developers who support Android by creating great apps that have made Android the #1 OS in the world.

      REPORT THIS COMMENT:

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