• Petitioned Google, Inc.

This petition was delivered to:

Google, Inc.

Refund shipping charge for Nexus 7 purchases made through Google Play store

    1. Petition by

      Ryan Obrock

      Ann Arbor, MI

Consumers that have pre-purchased a Nexus 7 via Google's Play store have egregiously been charged a shipping fee ($14), while consumers who pre-ordered through a retail location (e.g. Gamestop) have not. Consumers that purchased the device through the Play store may also have to wait up to a week later than those that purchased their device at said retail stores, in order to receive their Nexus 7.

This is unacceptable from a customer service standpoint. Google has overlooked their most fervent supporters, and owes them some form of reparations whether it be Play store credit or a direct refund.

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    • Steven Read PARKVILLE, MD
      • about 2 years ago

      I received my nexus two weeks after the release date. I had received an email saying that it would be upgraded to overnight shipping, well it was not, 2day sticker right on the box. Google "Pre-orders allow consumers to guarantee immediate delivery on release" what happened? Why did two of my friends have one before me without pre-ordering or for that matter ordering from you.

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    • Anthony Walsh STSTREETST JOHNS, CANADA
      • over 2 years ago

      Poor service and communication regarding shipping. Shipping charge ridiculous. Free shipping and more reliable service from other sites

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    • Kelvin Ho VANCOUVER, BC, CANADA
      • over 2 years ago

      paid for 2 day delivery, after 3 days, still nothing

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    • C Lecouffe SHERBROOKE, CANADA
      • over 2 years ago

      It was not clear about shipping costs when I looked at the Google site. Plus customers are buying tablets in store before tablets are shipped from online purchases. No logic there for good customer service.

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    • Gaurav . ., MD
      • over 2 years ago

      Because I feel duped. Others are doing free shipping on the same item so how come google is charging for it. They are making me feel I made a wrong choice by going to them for this purchase.

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