Fix MyFord Touch
  • Petitioned Ford Motor Company

This petition was delivered to:

Ford Motor Company

Fix MyFord Touch

    1. Mike Profeta
    2. Petition by

      Mike Profeta

      Vero Beach, FL

Ford came out with the MyFord Touch system to integrate several vehicle controls into one cohesive touch screen based infotainment system. This includes bluetooth pairing with your phone to make hands-free calls, controlling the audio system via several inputs all accessible by voice-command, the ability to control separate driver and passenger climate zones via touch/voice command, and the ability to use Ford/Microsoft SYNC to get navigation help, traffic updates, and roadside assistance. An optional fully functional navigation system is also available.

In theory this system is great, it does a lot and voice commands let us keep our eyes on the road and hands on the wheel.

In practice it is far less than great. The first two generations were plagued with issues ranging from system crashes to system freezes in which the volume would max out and require the system's fuses to be pulled to stop.

Ford has issued several patches to the system and most recently a full "upgrade" moving to MFT version 3.0. While this system has some obvious improvements in speed and in MOST cases reliability, it's still got major issues that need addressing.

I'm starting this petition to get those with the system on board who have suffered issue after issue with what could be an intuitive system, and for Ford to really buckle down and do something about it. We know they have the resources and we just want a legitimate fix, not a band-aid.

The new system was advertised as being the answer to all our problems, a great speed increase, much improved stability, no system crashes, the whole nine yards. But what we got was not even close. We still suffer bugs every day, as major as system lockups and system crashes like the last generation to everyday replicable problems like audio sources being incorrectly highlighted, or highlighted but not functioning correctly. Several users have also noted that the removal of features such as being able to set favorite pages to be used via steering wheel controls and the removal of some elements of the design such as the outside temperature reading is a let down as well. Users also note their displeasure at the "redesign" of the system, saying that it's a step back in the design department and no longer a modern, aesthetically pleasing system.

A dedicated group of forum-goers have compiled a list of bugs they've found in the system, however minor or major they are, and have actively been seeking Ford's assistance in truly fixing this system. They've compiled their findings on http://outofmytouch.com/ all it takes is clicking the "View All Issues" button to see just how many bugs, big or small, Ford's more passionate customers have found.

In addition to outofmytouch, a visit to the FocusFanatics forum and various other Ford related forums dealing with MFT equipped vehicles will give you further insight into the issues and frustrations of customers who have bought cars equipped with MFT and are having problems even after upgrading.

So I'm starting this petition to say please Ford, get your act together, buckle down and fix this system so that instead of patches and fixes we can start getting features added to the system instead!

Recent signatures

    News

    1. Reached 10 signatures

    Supporters

    Reasons for signing

    • Carl Chartier ST CONSTANT, CANADA
      • over 2 years ago

      MFT unstable, some intial features removed that I want back as they were part of the rason I choose this Focus with MFT

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    • Craig Laprade BUTLER, GA
      • over 2 years ago

      MFT is poorly designed and due to its low quality programming it is a constant safety hazard in every vehicle in which it is installed.

      REPORT THIS COMMENT:
    • Brendan Taylor ROCHESTER, NY
      • over 2 years ago

      I was shown at the dealership and paid extra money for an option that had a certain feature-set and look. Some of those features have been removed after the fact and the look has been tremendously downgraded. I was not made aware that this was going to occur upon making a decision to pay extra for this option.

      REPORT THIS COMMENT:
    • Jeffrey Boucher MILFORD, NH
      • over 2 years ago

      I want the best possible system running in my brand new car. This isn't rocket science, people have been running car PCs and touch interfaces for years, it should not be this difficult to get it functioning correctly.

      REPORT THIS COMMENT:
    • Steven Boyd ANGLETON, TX
      • over 2 years ago

      Constant crashes and freezes when car is off... leaving my battery to drain.

      REPORT THIS COMMENT:

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