Enterprise Rent-A-Car: Stop opposing a law prohibiting companies from renting out recalled cars
  • Petitioned Lisa Martini

This petition was delivered to:

Press Contact, Enterprise Rent-a-Car
Lisa Martini
Press Contact, Enterprise Rent-a-Car
Meghan Maguire
Senior VP of Enterprise Fleet Management and Car Sales, Enterprise Rent-a-Car
Steve Bloom
Press Contact, Enterprise Rent-a-Car
Laura Bryant
CEO, Enterprise Rent-a-Car
Andrew Taylor

Enterprise Rent-A-Car: Stop opposing a law prohibiting companies from renting out recalled cars

    1. Cally Houck
    2. Petition by

      Cally Houck

October 2012


In 2004, my two daughters, Raechel and Jacquie, were killed when the car they rented from Enterprise caught fire and crashed into a tractor trailer. The PT Cruiser they were driving had been recalled a month before for a defective steering component that was prone to catching fire. Enterprise rented it to three other customers before renting it to my daughters, without bothering to fix it first. It was a ticking time bomb.

Raechel was 24. Jacquie was 20. When we went to court two years ago, Enterprise admitted full liability. But today, Enterprise is still renting unsafe cars. The next victim could be you, or someone you love. Nothing can replace my daughters, but together we can keep others from going through what I did. There are loopholes in existing federal law that allow companies like Enterprise to rent out vehicles that are under a safety recall, even though manufacturers and new car dealers are prohibited from selling new cars that are under safety recalls.

Why am I posting this today? Because this morning, USA Today reported that Hertz has reached a historic agreement with consumer advocates to support a law that would prohibit car companies from selling or renting vehicles under recall notice. Enterprise is leading the charge against this same law.

It's no surprise: Enterprise, the nation's largest rental car company and owner of Alamo and National Car Rental, has a terrible record on safety. On multiple occasions, Enterprise has chosen to cut corners by purchasing cars without optional or sometimes even standard safety equipment. In one incident, the victim was an Iraq war veteran who returned from deployment in Iraq in good health -- until the car he rented from Enterprise spun out on slick pavement, rendering him quadriplegic.

Congress could vote on this law as part of the transportation bill being debated this very moment. The Hertz announcement gives us the momentum, but we don't have much time. That's why I need the help of the Change.org community.

Please, join me in calling on Enterprise CEO Andrew Taylor to drop the company's opposition to this basic safety law right now, before someone else is hurt. I believe that if Enterprise does the right thing, the other rental companies will join Hertz and follow suit.

This isn't about my family anymore. This is about all those other families, and everyone who rents a car in the future or has a loved one who rents a car. I can't do this alone. I need your help.

Recent signatures


    1. More media.

      Cally Houck
      Petition Organizer


    2. Advocacy in DC

      Cally Houck
      Petition Organizer

      Status update on efforts in Congress

    3. Senator Boxer demands car rental companies stop renting recalled vehicles

      Cally Houck
      Petition Organizer

      Status update on Legislation for safe rental cars

    4. Reached 150,000 signatures
    5. Taking our cause to Enterprise's Facebook Page!

      Cally Houck
      Petition Organizer

      It's now clear Enterprise is feeling the pressure, announcing that they are "rethinking their stance." But yesterday, when pressed on the issue by reporters, an Enterprise spokesperson admitted the company has not endorsed any federal legislation!

      Why not? Are they waiting for more families to lose their loved ones, like I did? Hertz has agreed to support a ban on companies renting out recalled cars, until they're fixed, so why won't Enterprise? It is this simple: Does Enterprise support prohibiting rental companies from selling or renting recalled cars, or not?

      I just asked Enterprise that very question on their Facebook wall. Will you join me right now? Click here: https://www.facebook.com/Enterprise

      Enterprise may delete your post. They've deleted many of mine. But if we all ask the same question right now, they won't be able to ignore us.

      Almost 150,000 of you have spoken out, and I can't thank you enough -- now, let's get a firm answer out of Enterprise!

      - Cally

    6. Enterprise's statement on car safety is pure spin

      Cally Houck
      Petition Organizer

      While Enterprise's announcement today is a step in the right direction, what is more revealing is what Enterprise did not say. The question remains: ‘Yes or no, will Enterprise support specific legislative language endorsed by Hertz, consumers, and 130,000 other people?’ Anything less than yes would make today’s announcement pure spin.

      Enterprise makes no promise to ground all cars that are under a recall. Nor do they state they will support the agreement reached between Hertz and Consumers for Auto Reliability and Safety.

      As my family learned tragically, a small defect can cause enormous problems. The same thing is true of laws. If Enterprise supports federal legislation, but that legislation is full of loopholes, what really would have changed?

      This campaign is not simply about my family's tragedy, and we will continue to press onward until Enterprise announces full and unconditional support for the Hertz agreement.

    7. More than 120,000 standing strong - help spread the word

      Cally Houck
      Petition Organizer

      I am stunned and heartened by the outpouring of support for my petition asking Enterprise Rent-a-Car to drop their opposition to a law that would prevent them, and other rental car companies, from renting out dangerous, recalled vehicles -- like the car that killed my precious daughters Raechel and Jacquie.

      Over 120,000 of you have spoken out with your compassion and your anger. It's truly unbelievable.

      Together, with the positive example from rental companies like Hertz, I know we can make Enterprise and the whole rental car industry sit up and take notice.

      We need to make sure everyone knows that Enterprise is standing in the way of safe rental cars -- and one of the best ways is to spread the word widely on social networks like Facebook.

      It would be wonderful if you would like our Facebook page at: facebook.com/StopUnsafeRentals

      Thank you for your caring, your support and your energy.

      All my best,


    8. Reached 100,000 signatures
    9. Hertz agrees to oversight of recalled cars -- what about Enterprise?

      Timothy Newman
      Petition Organizer

      USA Today reports that Enterprise's top competitor, Hertz, "has taken the rare step of asking for government regulation to ensure that autos under recall are fixed before they're rented." Enterprise is quoted as calling oversight to ensure that unsafe recalled cars are not rented to consumers "unnecessary."

    10. Reached 1,500 signatures


    Reasons for signing

    • Ashley Koenig HUNTSVILLE, AL
      • almost 2 years ago

      Car companies need to be held accountable for the safety of their customers. These 2 young ladies should have never lost their lives due to the greed and neglience of a corporation. At least let their struggles be a wake up call and finally get these companies to either change their ways or close for good!

    • Nancy Ryan SANFORD, FL
      • almost 2 years ago

      Unbelievable...shouldn't have to petition to get those cars off the road

    • Misti Allen ABILENE, TX
      • about 2 years ago

      I cannot believe that there is such a law opposing removal of these unsafe vehicles!!! I'm outraged!!! Anytime we've rented a vehicle it never crossed our minds that these vehicles could possibly get away with being substandard. I expect rented vehicles to be maintained & under more enforced laws than regular vehicles. For the safety of everyone please stop allowing these rental places to get away with giving us unsafe vehicles for our families.

    • Janet Suveges BURGAW, NC
      • about 2 years ago

      I was surprised to say the least. This morning I commented to my mom that Enterprise was the only auto rental I would ever deal with. Have rented from them 4 or 5 times over the past few years. I definitely would do a full research of them in the future.

      Janet Suveges

      • about 2 years ago

      I rent from Enterprise and expect them to do the right thing for our safety!!!


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