"The AI is not as represented. The company led us to believe that the game featured simulations that involved a sim having a job and a home. The reality is that sims simply find the closest job in the morning and the closest home in the evening. Traffic routing is equivalently awful.
Many advertised features of the game have been disabled by EA. Leaderboards, regional trading, etc. Espeically the regional trading, was one of the big aspects that made this game worth buying in my opinion. But this has been completely disabled.
Initiially when I had server trouble (before they disabled features and before I had realized how false the simulation was) I declined asking for a refund because I thought the server troubles would be solved within a day or two. Not only are they not (they're improved - but not fixed), I've since discovered the falseness of the simulation and various features have been disabled."