Reform Bereavement Travel Policies -Show Compassion when Tragedies Occur
  • Petitioned Delta Airlines

This petition was delivered to:

Delta Airlines

Reform Bereavement Travel Policies -Show Compassion when Tragedies Occur

    1. Roderick Peterson
    2. Petition by

      Roderick Peterson

      Austin, TX

Initially this campaign was started to address a broken policy of an even larger broken system. After reading some responses, it has become clear that Delta's entire bereavement travel system is in need of a serious overhaul.

FIRST ISSUE "I can't fly because my father has just passed away...wait, no refund?!"
My father passed away in January, 2011. It's been the most difficult and painful life event that I've experienced to date. I had plans to go on a trip abroad later in January but, for obvious reasons I was forced to cancel travel plans and flights. I asked numerous different representatives at Delta and tried emails, Twitter, Facebook, phone calls. After getting passed around for months they continually said they were "unable to refund" the money. They said "it is against policy to refund. Well, Delta, your policy is broken" O n top of the already painful events of losing a best friend/parent, I was forced to deal with Delta's broken policies on a daily basis. PS- This type of refund is expressly permitted by their policies! The Delta website purports a refund in the event of "The death of the passenger, immediate family member, or traveling companion."  --quote from Delta's refund FAQ page @ http://www.delta.com/help/faqs/refunds/index.jsp. This policy has been in effect since Aug 2003, and the time at which I asked for a refund was January of 2011.

SECOND ISSUE -"How much do I have to pay to mourn with my loved ones?!?!":
From Facebook user: "We had to fly back to Pittsburgh in December for the same reason (my wife's father died suddenly), and the airline offered a 5% discount on the fare. As you know, the next day airfare is the most expensive price for a ticket. To echo Roderick, the policy is broken." I did some research and this person is right! I just got off the phone with Delta representatives, and here's what I learned:
    Bereavement fare on Delta departing Austin to Portland (for an example)
---Leaving in two days from date reservation was made: $1145.19
---Same flight without the marginal bereavement discount: $1298.30
There is clearly a lot of money for Delta in people's grief, even with a discount. What's saddening is that the airlines (in this case, Delta) are the very companies whose primary job is to unite people!

It's time for us to take accountability for allowing this type of mis-treatment to be perpetuated
Big companies make big profits hiding behind policy. It's time for Delta Airlines to take a deep look at their customers & policies, and learn some compassion. Let's help Delta learn how to better serve the public, particularly in a time of loss and mourning.

We need to teach the corporations that they exist because of us, the consumer, and this is a bond to be respected and nurtured
Let Delta's CEO, Richard H. Anderson, and their board of directors know that this is not the right way to treat people. I'm truly thankful that so very few people have to know what this particular experience feels like -It's completely disheatening and utterly miserable to know that I'm just a $ to Delta. I sincerely hope that no one else ever has to experience what I did last January. Let's make sure of it right now, please sign!

Thank you,

Roderick Peterson

--If you want to change an industry, you have to start with one business.
Please Read, Sign, Share, and Act!

Recent signatures

    News

    1. Reached 100 signatures
    2. To make sure you recognize what they say vs. what they do:

      Roderick Peterson
      Petition Organizer

      To the left is a current screen capture - (which apparently is very small and unreadable here.) from Delta's refund policies on their website. It's not being honored, so be sure you don't make any travel plans if someone you know might pass away... As my dad always used to say, "Only two things are sure in this life: death, and taxes." So your best bet would be to make sure you stay home, but if you must leave, try choosing a carrier who will care about you.

      This Delta website policy declaration clearly shows their policy is broken. If you care to know what it can cost you if a family member dies, I lost $1200 USD in this debacle...becuase my dad died?!?!

    3. Reached 50 signatures
    4. According to Delta's website they refund for death of immediate family...

      Roderick Peterson
      Petition Organizer

      This has most certainly not been honored in my case... It's up to us to make sure that no one goes through the same ordeal as I went through.

      From the included link RE: refunding non-refundable tickets:

      "Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address."

      Again, the only thing I was given by Delta on this issue, was the run-around... They need to fix their policies.

    5. Reached 10 signatures

    Supporters

    Reasons for signing

    • Alan Haggard SAN DIEGO, CA
      • almost 3 years ago

      --Roderick Peterson

      c/o

      REPORT THIS COMMENT:
    • E B MANASSAS, VA
      • almost 3 years ago

      A refund makes common sense when someone dies.

      REPORT THIS COMMENT:
    • Andrew Heugel BREWSTER, NY
      • almost 3 years ago

      Though far less serious, I recently dealt with Comcast sending me an e-mail stating that I had successfully cancelled my appointment just as my appointment window was about the run out when I had done nothing of the sort. This was an obvious attempt to avoid paying their much advertised $20 late fee, because "the customer always comes first." Whether it's Delta, Comcast or the Bank of America, the only things that come first are profits and executive bonuses. We need to drive monetary stakes through the hearts of all the bloodsucking vampires in charge of the Mega Scrooge corporations...

      http://www.change.org/petitions/start-taxing-the-rich-to-give-to-the-poor

      REPORT THIS COMMENT:
    • William Moner AUSTIN, TX
      • almost 3 years ago

      I had a similar experience with Continental/United earlier this month. They offer a 5% discount on the current fare. In airline pricing, the fare for a same-day or next day flight is the highest possible rate. This is both unfair and immoral. I will guarantee you that individuals who hold a credit card with the airlines get a better discount on same day air than someone who really, truly needs it at a time of grief and hardship.

      REPORT THIS COMMENT:
    • Deborah Peterson LAKEWOOD, CO
      • almost 3 years ago

      I know the pain that my son is still having and the added burden of Delta not being a loving member of society is just too sad for words.

      Delta grow up and be a caring

      REPORT THIS COMMENT:

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