Comcast's Central Division President has been very responsive, and provided his word that animals will be treated with respect going forward. At this time, they have NOT agreed to replace any older boxes with new animal proof ones. They've advised they are transitioning to an underground system within the next two years which should resolve this issue.In the mean time, they are educating their employees on how to handle these types of situations going forward. It has not yet been determined as to exactly how this will work. Animal Wildlife agencies may be employed to safely remove the animals vs. leaving babies on the ground or killing them. These loose ends have not yet been tied, but they promise a long term solution soon to come.How can YOU make sure this happens? Keep an eye out for any service technicians that come to your residence to make sure animals are not harmed, killed, or discarded to the ground when accessing cable housing boxes.Report any instances immediately.