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Change.org Needs to Listen to and Empower their Members
  • Petitioning Staff
  • Responded

This petition will be delivered to:

CEO, change.org
Ben Rattay
CTO, change.org
Mark Dimas
The world's platform for change
See response

Change.org Needs to Listen to and Empower their Members

    1. Andrew Heugel
    2. Petition by

      Andrew Heugel

      Brewster, NY

To the chagrin of this writer and many of my friends, some who have left change.org for the reasons stated in this action, the powers that be (PTB) seem to be more interested in cosmetics, glitz and personal power than reliability, simplicity effective advocacy and are often not asking either their staff or membership for feedback before implementing changes. Community Manager Justin Isaf had at least listened to member complaints and suggestions regarding how the site could be improved and actually told some of us what change.org weas planning. But, he is long gone and the blog he set up for members is, too. Meanwhile, like management and ownership almost everywhere, it's all about the $$$ and personal power for Ben & Co., who seem to be increasingly steering the membership toward Facebook to recruit for petitions.

A few of the "improvements had been good, such as the select all option regarding recruiting and the weekly petition update. But, now that we can't invite our change.org friends to sign petitions in the traditional manner, the select all and petition updates are meaningless. But, that was about it! We no longer can see how we're done regarding recruiting for specific petitions, or how others are doing, or even if they have signed, unless they're the 100th signer, or some other round number, or one of the last ten. Plus, recently the management decided to hide all but the 15 friends who have avatars on our personal profiles from us, something that they reversed on February 15 woo hoo! But, then they took this back again on February 17, so the childish games by change.org mismanagement continue as the causes on behalf on needy people and animal languish... But, then we could access our friends page again on February 23, but for how long? This meant that someone with 1,000 friends, can again only easily access only 15 of those 1,000 friends during those days long periods of the "error" messages!. Meanwhile, change.org claims that it polls the members before instituting any changes. But, I know this to be a prevarication, because none of my 1,200+ friends have been polled to my knowledged and I have polled them regarding this question! We also lost the ability to send complements and as nobody can see how we've done regarding recruiting for an action, we had one less thing to receive a complement for, or receive a friend request for, especially those of us with hidden profiles. Also, long gone is the list of top activists, recruiters, or fundraisers. I used to look for potential "friends" on some of these lists and it had become that all the top activists and recruiters knew each other. Perhaps change.org feared some Egyptian style palace coup - LOL?! Otherwise, there are older complaints such as Ted Nunn's Department of Peace being eliminated as were such causes that I supported as Medicaid Waivers for the Developmentally Disabled. Plus, I continue to receive irate e-mails and personal messages from people who have had their petitions and even their profiles deleted. I had counseled them that it was probably just more change.org bungling. Oops!

But, the latest invasive changes where we are asked to submit our personal passwords to recruit through change.org have crossed the line and it's apparent that the change.org management only cares about making money and that the very active members, who had worked so hard to advocate for the causes are expendable. It's just a question of when the change.org staff, starting with the rank and file members become expendable, too. This is because such sociopathic social/power climbers, such as Ben Rattay, Mitt Romney and Newt Gingrich only have loyalty to their lust for fame, fortune and power. People are just stepping stones to them...

Then, there were increasingly annoying featured and advertisement petitions for causes that the change.org staff wants to push. or is getting paid to push. I won't sign something until I read it. Also, I've signed some of these petitions, but continue to get prompted to sign them again. Seems like something I'd expect in Chicago under the first Mayor Daley!

And, these error messages and undetected (by change.org staff) errors are unfortunately all too common, but while there are fewer messages about the site being down for "upgrading." I have yet to see anything that I would call an upgrade, other than the site generally working more quickly, until lately, and the ability to comment on all petitions and the now gone select all option, but occasionally I feel like I'm using dial up when on this site...zzz... Plus, there are enough "bugs" in the system for an entomologist to have a field day! I feel that change.org needs to continue to try to reach out to its membership, as Justin tried to do, if it wants make MEANINGFUL changes that enhance the site for the members and maximize attracting new members. Most of us are on change.org, because we hope to be part of making meaningful positive change, and that's what the site needs to concentrate on. If change.org wishes to empower their staff and membership regarding advocating for positive change in the wider world, the management should remember that such empowerment begins at home. And, if it does this, there might be some $$$ in it, too, as change.org charges the non profits to post petitions and the higher the number of signatures on a non profit's petitions, the more that change.org could charge. Therefore, they should love "free help" like this writer, who has officially recruited well over 400,000 people to sign change.org petitions!

Meanwhile, I had noticed for about a week that I got a "server is misbehaving" message when I sent out a friend request. It was more like the change.org mismanagement was misbehaving and didn't want to tell the members, or even many of their staff how they are devolving into a dictatorship, but this error message disappeared on February 16, but we the peons (the 99% are still waiting for the high lords of change dot dorkdom to allow us to enhance their popularity and profitability by allowing us to send out invitations for change.org petitions to our change.org friends...?!

First they came for the Jews.

Then they came for the Gypsies.

Then they came for the Poles.

Then they came for me...

This doesn't have to be?!

Recent signatures


    1. Decision-maker Change.org responds:


      Thank you all for sharing your feedback with us!

      First, you might be wondering: why is Change.org responding now, years after this petition was launched? Truth be told, we didn’t have a way for decision makers – the people on the rece...

    2. Reached 1,000 signatures
    3. Correct Link to that Food & Water Watch Article

      Andrew Heugel
      Petition Organizer

      If you don't want change.org to sell out and become the voice of Monsanto and BP, sign and share the petitions re the unfortunate changes at change & comment on and share the articles re change, such as the one at the following link:


      Change.org - Start, Join, and Win Campaigns for Change

      Change.org is the web's leading platform for social change, empowering anyone, anywhere to start petitions that make a difference.

    4. Another change.org Article

      Andrew Heugel
      Petition Organizer

      Change.org is getting lots of attention, none of it good. But, perhaps Monsanto, Mitt Romney and the President of Iran will have some kind words for them? Here is the link to that article:

      Change.org: We’ve Seen This Before

      Change.org - Start, Join, and Win Campaigns for Change

      Change.org is the web's leading platform for social change, empowering anyone, anywhere to start petitions that make a difference.

    5. Rest of Previous Message, which was Cut Off

      Andrew Heugel
      Petition Organizer

      And, here's the end of the previous message, which was cut off. Please sign and share the petitions and comment and vote on the blogs - Andy

      And, here are the links to the Huffington Post article and Care2 blog:

      Change.org: Do not change petition tallies without providing evidence of errors

      DEMAND for TRANSPARENCY I call on change.org to verify the authenticity of petition tallies and to publicly explain what measures they are taking to...

    6. New changes at change and not for the better!

      Andrew Heugel
      Petition Organizer

      Below are the links to seven petitions from seven writers, a Huffington Post article and Care 2 blog regarding the unfortunate changes at change, each advocating for change.org to become more transparent and treat its members with respect. There were more such petitions, but those writers gave up hope, as it takes polite patience, networking and persistence to beat “City Hall.”
      Please sign and share the petitions and comment on the blogs so we have a chance of defeating the dark side!
      Power to the peons aka the 99%!

    7. Reached 500 signatures
    8. More dirty tricks from change.org

      Andrew Heugel
      Petition Organizer

      I was just informed that the e-mails from this petition weren't reaching their intended targets, thus the address field had been cleaned out. This was because some staff member (lots of plausible deniability re rogues staff here!) had changed the addresses from name@change.org to name@chang3.org. Otherwise, this petition had been hidden for months, so only I had the direct link, and people trying to sign got error messages. And, I couldn't send messages to participants, etc... When will change.org management act like they're running a business, instead of acting like grade schoolers?!

    9. Another review of the "helpdesk" from a satisfied customer!

      Andrew Heugel
      Petition Organizer

      The biggest joke of all is this link:


      Ani, have you ever tried to go there?? YOU CAN'T!!!
      I have never been able to see this mysterious forum!

      Op 28 februari 2012 18:34 schreef Ani <> het volgende:

      I did not send this to HelpDesk ... just to Ben & Feedback ...
      I suppose I shd post it on their "advised" page .... but feel the need to post their response and a further comment from me when I do - which I am not inspired to bother w/ at the moment.

    10. Previous Message Continued...

      Andrew Heugel
      Petition Organizer

      If you are still experiencing this issue please let us know.

      Thanks, and again, we really appreciate it.

      -Customer Support


      Andrew J. Heugel, Feb 20 09:51 am (PST):
      When I clicked on this link, I found out that my friends page is private from me?!


    11. Upgrade? What Upgrade? Service? What Service?

      Andrew Heugel
      Petition Organizer

      Are Moe, Larry and Curly running the ch o tech department?

      Your request (#40533) has been deemed solved. Tickets are marked solved if:

      1) The question has been answered or the problem has been fixed.

      2) Additional information is needed from you, the ticket requester. When this occurs, the ticket is automatically re-opened upon receipt of the information requested (or your subsequent reply). Please take care to read the contents of the reply to confirm whether we require additional information to appropriately address your inquiry.

      To review, comment and reopen the request, follow the link below:



      Customer Support, Feb 28 05:25 am (PST):
      Hi ,

      I apologize for the delay response. I just verified your friends list and it doesn't appear to be blocked form you.
      Most likely a glitch in the system due to the updates we have been working on.

      If you are stil

    12. The Last Part of Ani's Comment to Ben & Co.

      Andrew Heugel
      Petition Organizer

      (like Gmail, Yahoo, etc, most if not all of which are subsidiaries of the big Google corporate monopoly) which are supposedly "supported" by the ch.o site system (but which apparently don't work anyway).

      In-house recruiting is what should be MOST strongly supported AND respectfully credited/acknowledged for the tremendous success of ch.o's past empowerment of people to "make a dif", even tho "most people" do not use it.
      (If we are to take the "most people" rationale to its ultimate conclusion, the majority of "members" hardly even use the site - therefore perhaps we should do away with ch.o altogether?!?)

      So long as working on ch.o is like trying to walk thru deep quicksand in pursuit of time-consuming and generally fruitless games of hide and seek due to too many INCESSANT changes, I am boycotting except to occasionally support my fellow activists in trying to communicate to the estab what is needed from ch.o in order to truly empower its ACTIVE members to be able to "make a dif"

    13. More of the Last Cut Off Comment

      Andrew Heugel
      Petition Organizer

      Therefore, I feel that the recent change to an obnoxious and irritatingly SPAMMY Facebook-recruiting promotional push is a BIG booboo so long as there is not an in-house alternative option. . . . AND it also misrepresents the "authors" of petitions by sending an AUTOMATIC (read, SPAMMY) email SUPPOSEDLY from the "author" in order to promote Facebook as soon as one signs a petition.
      I am also aware that I am not alone in my sense of this and I am also aware that no one that I know of was "polled" w/ respect to this change, contrary to the PR being put out about it.
      In fact, it came as a total surprise to those of us who have used the in-house direct recruiting tool.

      I hope you will heed the facts/statistics and reinstate direct ch.o friends recruiting without members being required to give email passwords and without members having to subscribe to one of the corporate monopoly email companies (like Gmail, Yahoo, etc, most if not all of which are subsidiaries of the big Google corpo

    14. A Comment From A Member to Ben & Co. That Is About $$$ & Sense

      Andrew Heugel
      Petition Organizer

      From: Ani
      Sent: Saturday, February 25, 2012 1:04 PM
      To: feedback@change.org ; ben@change.org
      Subject: Feedback ref recruiting system change --- Fw: Your Weekly Petition Update

      Dear ch.o,

      As you can see in the Fw below, the great majority of recruits on these petitions come from in-house ch.o direct recruiting, and very, very few from Facebook recruiting.
      I am aware that the supposed reason for doing away w/ being able to directly invite our ch.o friends is that "most people" do not recruit using the ch.o direct friends recruiting.
      However, the majority of recruits STILL come from the few who HAVE USED it while it was available.
      I suggest that---instead of looking at how few people used the ch.o recruiting tool---rather, look at how many signatures they have racked up to their recruiting credits and compare that with how few signatures can be accredited to Facebook et al recruiting.

      Therefore, I feel that the recent change to an obnoxious and irritatingly SPAMMY Facebook-rec

    15. As of 2/23 Members Could Again Access Their Friends Pages & Ben's Petition

      Andrew Heugel
      Petition Organizer

      Thank you for your continued support and advocacy regarding having members be able to communicate freely with their friends and be able to share change.org petitions with their change.org friends. Most feel that our attempts to change the management's mind or minds are futile and that those of us who don't wish to use Facebook to post our petitions or to provide change.org with our personal passwords to try to access our friends through a very flawed system have no future on this site.

      But, my feeling is that it won't hurt to speak our minds and that if change.org management sees a sufficient drop in signatures, revenue and/or membership, they might reverse course. Then there are such puzzlements as the petition from Ben. I'm not going to tell you what it means. Here is the link:


    16. A Strange Message From change.org

      Andrew Heugel
      Petition Organizer

      Thanks you everyone for supporting this cause. Please send this and any similar petitions to your friends via e-mail, private message, or whatever...

      Otherwise, as I haven't been able to access my friends page for three days, I tried clicking on the link I received from a member accepting my friend request. I then saw a page with my avatar and a message that stated: "This member's profile is private." I find it interesting that part of my profile is private from me! I could get upset regarding this, but actually feel that it's pretty funny.

      However, what is somewhat upsetting is that I have no way to contact the last two people who accepted my friend requests. At least many of my other friends have known me a while, and know that the reason is change.org's incompetence and/or playing games with the members for money? power? - who knows? Change.org isn't telling us about these changes, much less say why.

      Yet they claim to have polled the members before making any significant changes.

    17. Change.org continues to play its dirty tricks!

      Andrew Heugel
      Petition Organizer

      This petition is not visible under most popular all time where it should be as a petition with 411 signatures as of this message. Furthermore, I've been informed that change.org has made it impossible to sign this petition, and probably the related petitions (links below). Considering how they closed my account for the ironically named "helpdesk" when I accused them of lying when they claimed to have polled the members before any significant changes and that the members want the recent changes and their discontinuing our ability to send change.org petitions to our change.org friends, making our friends page (important for those with more than 15 friends) inaccessible and have had error messages on friend requests, etc. Please let the mismanagement know how you feel at feedback@change.org or ben@change.org or mark@change.org - Thanks for your support and for caring! - Andy

      As I can't post any links below in the links box:


    18. Reached 250 signatures


    Reasons for signing

      • about 1 month ago

      I shined a petition and sent a friend request and would like to. Know what happens next as I urgently need to contact the petioles.

    • madhu sree HYDERABAD, INDIA
      • 11 months ago

      to empower people...

    • Kaleb Milam PRESTONSBURG, KY
      • about 1 year ago

      Because I've got a motherfucking to make Neil Patrick Harris start boning Elijah Wood and I can't do it because Change.org interface is turning the tables and boning me.

      • over 1 year ago

      yes !!!!!

    • Jennifer Proudfoot MEADVILLE, PA
      • over 1 year ago

      My facebook friends have no interest in politics. Does my voice not count because I refuse to share anything on facebook?


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