Enterprise Rent-A-Car:  State your personal insurance requirement.
  • Petitioned Andrew Taylor

This petition was delivered to:

CEO, Enterprise Holdings
Andrew Taylor
Regional Vice President
Christopher S. Anderson

Enterprise Rent-A-Car: State your personal insurance requirement.

    1. Petition by

      Dominique Blue

      Knoxville, TN

Enterprise Rent-A-Car personnel have utilized deceptive sales tactics. The deceptive sales tactics unfairly target the ignorance of consumers. It is unfair to consumers and competitors of Enterprise. I urge Enterprise to make known their personal insurance requirements for vehicle rental, if any. Omission of this requirement has allowed personnel a foothold to deceive consumers.

I have been a victim of this deceptive and unfair practice.  Enterprise personnel have stated that "proof of full coverage insurance" is required "in order to rent a car". However this assertion has proven to be false and not company policy as stated by Enterprise personnel.  When challenged to see the policy in writing it has yet to be produced by personnel or management members.Declining the offered CDW, I was denied the opportunity to rent a vehicle even though I was qualified to do such according to the Renter's Requirement listed on the company's website.  In the instances where I elected to purchase the CDW, I was coerced through deceptive sale tactics.

I work hard for my money and as a consumer I should not have to deal with a business using deceptive practices to coerce me out of my money. Enterprise has yet to address the issue of deceptive sales tactics.  I refuse to be a victim again. I want Enterprise to resolve this matter. The solution is simple. Lend you help in getting Enterprise Rent-A-Car to do the right thing and provide a simple solution: State your Personal Insurance Requirements, if any!

Recent signatures


    1. Consumers in Border States

      Dominique Blue
      Petition Organizer

      I imagine that Enterprise personnel in bordering cities like West Memphis or Southaven may have been trained in Memphis. As such, it's possible that they may have been reared in the culture of tolerance that prompted these incidences and may have practiced or still practice the same deceptive and unfair sales tactics. If you have been a victim of deceptive sales tactics by Enterprise you may be protected under the consumer protection laws of your respective states if you live in Mississippi or Arkansas.

      www.enterprise.com states that “Enterprise is not qualified to evaluate the adequacy of the renter's existing coverage; therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection provided by DW”.

      If you feel that you or anyone you know have been coerced into purchasing CDW by personnel saying that company policy says that the vehicle needs to be fully covered, speak up!

    2. TCPA: Tennessee Consumer Protection Act of 1977

      Dominique Blue
      Petition Organizer

      Know your rights! The new governor immediately proposed changes to TCPA that are more business friendly and less consumer friendly. The proposal is now law. The deceptive and unfair practices performed by personnel of Enterprise Rent-A-Car would have more than likely been covered under statute: 47-18-104. Unfair or deceptive acts prohibited. (27) Engaging in any other act or practice which is deceptive to the consumer or to any other person; had it not been scrapped in the new proposal. I'm not an attorney so I do not know if any other statute can be interpreted to cover the practices performed by Enterprise.

      If anyone feels that they have encountered similar treatment from Enterprise Rent-A-Car personnel please file a complaint with the Department of Commerce and Insurance for the state of TN. You can conveniently do this online. http://www.tn.gov/consumer/consCompFrm.shtml
      Let them know that this behavior will not be tolerated.


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