When we rent a Safe Deposit Box, we assume all our valuables will be kept safe and the bank would be liable for any potential loss or damage resulting from their incompetence or negligence. Well that is not the case. BoA attorney states the bank has limited liability and is in no event liable for loss of personal valuables. So what do consumers pay for when they rent a "Safe Deposit Box", if not safety?
BoA should take full responsibility and be held accountable for safe keeping customer valuables entrusted to them.
This is based on our personal experience....it’s now been 8 month since BoA broke into our safe deposit box without notifying us and removed our valuables, citing they did not have all our documentation. Fact is they had all our information when they opened the account, they did not bother looking up the information on record. They continue to deal with us in a very arrogant and high handed manner and will not comply with a simple request to return our valuables back to us in a manner that will ensure their safe and undamaged return. Their attorney wrote to us saying the bank has limited liability and is in no event liable for loss of personal valuables
This has been an unnecessary, time-consuming, frustrating, and emotionally draining ordeal in which we have felt “picked-on,” avoided, blamed, and harassed and continue to suffer the discrimination and ineptitude of a large institution, unwilling to admit its mistakes. We did nothing of fault, whatsoever, and yet are expected to spend time and money on this ordeal. After having made great attempts to resolve this matter on our own we were forced to hire legal counsel.
Please sign this petition so the public can be made aware of yet another big business atrocity and the Bank change its policy.