AT&T: Unlimited throttling, deception, fraud, hostility, incompetence.
  • Petitioned AT&T

This petition was delivered to:

AT&T

AT&T: Unlimited throttling, deception, fraud, hostility, incompetence.

    1. Petition by

      David Collins

      DALLAS, TX

 

Imagine marathoners passing the 20 mile mark abruptly being served Gatorade in thimbles.  "You can still drink an unlimited amount," would be AT&T's crafty reply.  This is exactly the thanks a growing number of AT&T's most loyal customers recieves each month for paying their bills and trusting that AT&T will honor the meaning of "Unlimited".

This is a petition to force AT&T to stop using the term "Unlimited" to describe a plan that severely caps and limits data usage for a growing number of their customers who AT&T claims are using "too much" data for their region even though they are on an "Unlimited" data plan. Yet, even if you buy into the absurdity of a limited "Unlimited" plan, AT&T refuses to give any guidance as to how much is too much for any one person. They have aggressively choked data rates, and thus data usage, for customers who have used as little as 2.1GB of data of their "Unlimited" allotment for that month. They use an undefined upper 5% data usage as the threshold for punishment. Since they do not define who and how many users are in your region, they could limit your data usage for using ANY amount of data over 2GB.  And because there will always be a "top 5%" no matter how many people opt for a different plan, AT&T is essentially killing their meaningless "Unlimited" plan by attempting to force everyone off of it and into one of their other capped data plans. 

How meaningless is "Unlimited"?  Even if you confined all of your online activity to only streaming an hour long podcast and maybe an hour of high quality Spotify music a day, it will only take you about 22 days to reach 2.1GB of data usage - a threshold AT&T has already deemed for some customers to be punishable, by limiting your available data from that point on by 96% to less than 1/25th of what your data usage might have otherwise been. (This assumes going from an average 3Mbps uncapped data rate to, in my case, 0.12Mbps) This results in severe sluggishness for any app that relies on data from the Internet, and your Spotify music will pause every few seconds.  Though some AT&T reps say you are guaranteed at least 2GB of un-chocked data rates, others say there is no guarantee at all, nor is there any limit to how slow they can choke your data speeds.  AT&T claims that limiting and capping your data rate defies mathematics by magically not also limiting and capping your "Unlimited" data usage. 

 

NONSENSE!  

 

Despite AT&T's adamant protests to the contrary, when they changed the terms of their contract, they forfeited the right to continue calling it "Unlimited", and thus are guilty of deception and fraud in using the term "Unlimited" to describe this new capped and limited data plan. 

If this abject fraud enrages you as it does me, please sign this petition and also file a complaint with these organizations:

FCC:  http://esupport.fcc.gov/complaints.htm

FTC:  https://www.FTCComplaintAssistant.gov/

BBB:  http://www.bbb.org/

Also, you can call AT&T's Department of Data Usage: (866) 344-7584 and get differing versions of their 'make it up as you go' 'Unlimited' data plan to throw more fuel on your outrage.

Another AT&T number to call to get you straight to the upper level is (866) 245-8287.

Here is a link to a video that accurately demonstrates what you can expect for daring to enjoy the reason you chose and paid for the "Unlimited" plan all these years:

http://is.gd/Dyqsfj

 

Sign, file, call, make some noise!

 

Recent signatures

    News

    1. Matt Spaccarelli sued AT&T and won! AT&T is appealing. Support Matt!

      David Collins
      Petition Organizer

      On appeal, AT&T can bring in it's lawyer dogs to bully the little guy. Help Matt hire legal representaion to continue his cause for all of us!

    2. Want to file a small claims case against AT&T? Here's how:

      David Collins
      Petition Organizer

      In addition to throttling our data, AT&T has throttled our legal recourse via the same EULA, by barring class action lawsuits. So, apparently they want to fight us little ants one at a time. One little ant can't do much harm - but thousands can!

    3. AT&T's excuses are fraudulent as well!

      David Collins
      Petition Organizer

      Call AT&T on their massive fraud!

    4. Let the lawsuits begin!

      David Collins
      Petition Organizer

      AT&T is only beginning to feel our rage!

    5. Reached 100 signatures
    6. More media attention to AT&T's "Unlimited" fraud.

      David Collins
      Petition Organizer

      More and more people are feeling betrayed.

    7. Reached 50 signatures
    8. The buzz is getting louder with new media attention!

      David Collins
      Petition Organizer

      Know that a growing number of others like you are enraged. Keep turning up the volume!

    9. Reached 10 signatures

    Supporters

    Reasons for signing

    • Al kane CHICAGO, IL
      • over 2 years ago

      I worked at att and they do not care about your service just your money!

      REPORT THIS COMMENT:
    • Melanie Thaxton MOORE, OK
      • over 2 years ago

      I got throttled and have been an unlimited customer for YEARS

      REPORT THIS COMMENT:
    • Luis Gutierrez FRESNO, CA
      • over 2 years ago

      AT&T screwed me and took my unlimited plan telling me that it had to take it off then I asked again and they told me they couldn't do it.....

      REPORT THIS COMMENT:
    • Ashkey Lillard KEMAH, TX
      • over 2 years ago

      I am sick of being throttled on an UNLIMITED PLAN!! Such BS!

      REPORT THIS COMMENT:
    • Edmund Draper SALISBURY, MD
      • over 2 years ago

      I travel a lot and need at least 3GB of data for my job. I have been throttled at 2GB and given no options or solutions from AT&T, only informed that data throttling would occur.

      REPORT THIS COMMENT:

    Develop your own tools to win.

    Use the Change.org API to develop your own organizing tools. Find out how to get started.