UPDATED: Fix the current known GPS issues plaguing AT&T's Galaxy Note 3 or provide the default 4.3 Samsung OS until a fix is discovered.
  • Petitioned AT&T

This petition was delivered to:

AT&T
AT&T

UPDATED: Fix the current known GPS issues plaguing AT&T's Galaxy Note 3 or provide the default 4.3 Samsung OS until a fix is discovered.

    1. Petition by

      Travis Clay

      Mobile, AL

  1.  
  2.   
March 2014

Victory

Travis Clay: AT&T finally released an update to the Galaxy Note 3 that fixed the GPS functionality of the phone.

Summary: The GPS service on AT&T's Galaxy Note 3 GPS is currently unreliable.

- The Note 3 will find and track your location for (approximately) 5 to 15 minutes before it no longer works. If you cycle the GPS or reopen a GPS centric app, the GPS functionality works again. Once 5 to 15 minutes passes, the problem reoccurs.

- Users are reporting that when the Note 3's GPS is active and you plug or unplug the charger, it drops GPS tracking. If you cycle the GPS or reopen a GPS centric app, the GPS functionality works again.

- Users are reporting that when the Note 3's GPS is active and you recieve a call, the Note 3 drops GPS tracking.

- The GPS functionality of the Galaxy Note 3 on AT&T's network has been faulty for over 100 days. Note 3 devices on other carriers are not having this problem.

 

UPDATED: We are asking AT&T to fix the current known GPS issues plaguing AT&T's Galaxy Note 3 OR provide the default 4.3 Samsung OS until a fix is discovered.

 

The Details:

On November 18th, 2013, AT&T was made aware of problems with the GPS functionality on the Galaxy Note 3. Many users immediately expressed to AT&T that they were experiencing the same problem. (http://forums.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-Note-3-GPS-Issue/td-p/3824953)

AT&T did not acknowledge the issue until December 4th, 2013. They suggested the standard troubleshooting steps, but these steps did not resolve the problem.

Then on February 12th, 2014 ATTMarianaCM stated the following:

"Hello, everyone!

 

We’ve been working with Samsung to analyze the situation and identify a solution. A software update will be released soon that will address the issue and improve the customer experience. Thank you for your patience.

 

-Mariana"

 

As you can see, AT&T stated that they are working with Samsung to "identify a solution." This implies that there is a problem - a problem that was brought to their attention on November 18th, 2013.

 

It has now been over 100 days since they were alerted of the problem by their customers and it has still not been resolved. Many users have taken it on themselves to troubleshoot and discover a fix for the problem. However the "fix" requires users to void their warranties. 

 

Having a functional GPS on a high end smartphone is a necessity for many of today's users. Many free and paid for applications (like AT&T's own Navigation app) require reliable GPS positioning to work as intended. In other words, for over 100 days users have paid for or are currently paying a monthly fee to use a feature that the Galaxy Note 3 provides but AT&T does not.

 

We feel it has been unacceptable that AT&T has remained silent while customers were left to troubleshoot the problem on their own. We feel that AT&T has had enough time to resolve the problem internally. Many of us are frustrated and angry by the poor Customer Service that AT&T has provided their paying customers.

 

We are asking AT&T to fix the current known GPS issues plaguing AT&T's Galaxy Note 3 OR provide the default 4.3 Samsung OS until a fix is discovered.

 

We ask that you sign this petition even if you are not a Galaxy Note 3 user. The delay of response points to a fundamental flaw within AT&T’s organization that could affect any other device. We hope this petition will encourage AT&T to re-examine several aspects of its organization to be both more transparent and prompt with device updates and fixes.

 

Thank you for reading,

 

A Concerned AT&T Customer

To:
AT&T
AT&T
We are asking AT&T to fix the current known GPS issues plaguing AT&T's Galaxy Note 3 OR provide the default 4.3 Samsung OS until a fix is discovered.

Sincerely,
[Your name]

Recent signatures

    News

    1. GPS appears to be fixed!

      Travis Clay
      Petition Organizer

      Thank each and every one of you who took the time to sign this petition.

      It appears that AT&T's KitKat release resolved most, if not all, GPS issues that the Galaxy Note 3 had. We are grateful.

    2. AT&T Releases KitKat 4.4 for the Note 3

      Travis Clay
      Petition Organizer

      Greetings,

      AT&T has finally released the new KitKat update for the Note 3. Early reports indicate that it resolved most, if not all, GPS related issues. I'll update again when it is tested more thoroughly.

      Will we finally have a functional GPS on the Galaxy Note 3? We'll know soon enough.

    3. Reached 250 signatures
    4. Still waiting on update, signatures near 200 and taking to Twitter.

      Travis Clay
      Petition Organizer

      It has been over 169 days since Samsung and AT&T released the Galaxy Note 3. It has been over 169 days since Samsung and AT&T customers have had GPS issues.

      Sad.

      If you have a twitter account, I suggest that you begin asking AT&T and Samsung when a fix will happen for the Galaxy Note 3. Here is a sample tweet that I've composed:

      @ATTCustomerCare @SamsungMobileUS A signature has been added to http://www.change.org/petitions/at-t-updated-fix-the-current-known-gps-issues-plaguing-at-t-s-galaxy-note-3-or-provide-the-default-4-3-samsung-os-until-a-fix-is-discovered When will a fix be ready? #ATTNOTE3GPSFAIL

      Feel free to tweet it every time a new person signs the petition.

      AT&T: UPDATED: Fix the current known GPS issues plaguing AT&T's Galaxy Note 3 or provide the default 4.3 Samsung OS until a fix is discovered.

      Summary: The GPS service on AT&T's Galaxy Note 3 GPS is currently unreliable. - The Note 3 will find and track your location for (approximately) 5 to...

    5. Passed 100 signatures!

      Travis Clay
      Petition Organizer

      Thanks for keeping this petition alive.

      Looks like various tech blogs are starting to post about the problem.

      http://www.androidpolice.com/2014/03/03/multiple-users-reporting-att-galaxy-note-3-gps-issues-kitkat-update-could-be-coming-soon/ - Special thanks to Android Police for being one of the first to reply to my initial email.

      http://www.gottabemobile.com/2014/03/17/samsung-galaxy-note-3-problem-frustrates/ - I would also like to thank GottaBeMobile for the post as well.

      http://www.phonesreview.co.uk/2014/03/03/galaxy-note-3-att-gps-problems-pre-android-4-4-update/ - Looks like Phones Review found the article from Android Police and posted their own update.

      Hopefully this will encourage AT&T and Samsung to be more open about when a fix will happen. If you are an AT&T customer, be sure to call their customer service number and voice your complaints. They need to know how this is affecting your experience on their network.

      Thanks again for your time.

      Multiple Users Reporting AT&T Galaxy Note 3 GPS Issues, KitKat Update Could Be Coming Soon

      Has your AT&T Galaxy Note 3 been having trouble finding and keeping a GPS signal? Then you're in good company, if the posts from aggravated users on AT&T's official support forums and XDA are any indication.

    6. Reached 100 signatures
    7. Updated Petition

      Travis Clay
      Petition Organizer

      Updated the petition!

      Asking AT&T to push out Samsung's default 4.3 OS to Note 3 customers until AT&T fixes their own customized version of the OS. If they are unwilling to do this, we ask that rooting the phone NOT cause their users to VOID their warranty.

      We feel this isn't too much to ask. Pass this around to friends and family. As mentioned earlier, this isn't just a Note 3 problem, but a larger problem within AT&T's organization that could affect other devices.

      Thank you for your time.

    8. Reached 50 signatures
    9. Reaching out to Tech Blogs and sites

      Travis Clay
      Petition Organizer

      Please feel free to contact Tech Blogs and site to share this petition information. The more people who see this petition, the more Galaxy Note 3 users (and other AT&T customers) will realize they are not alone in this problem. Like many of us, there are people who think it is an isolated problem with their phone.

      I have created a thread on Reddit as well: http://www.reddit.com/r/GalaxyNote3/comments/1z5g6p/att_petition_to_fix_known_note_3_gps_issue/

      Again, thank you all for signing. I know it sucks to have to log in.

    10. Reached 10 signatures

    Supporters

    Reasons for signing

    • Chris Han FAIRFAX, VA
      • 7 months ago

      my phone does not work correct. GPS drops so frequently!

      REPORT THIS COMMENT:
    • Anthony Ayala MERCED, CA
      • 7 months ago

      I'm fed up with the issue and it's taken at&t too long to address it.

      REPORT THIS COMMENT:
    • christopher ayrer MAYS LANDING, NJ
      • 7 months ago

      because ATT is still selling this phone knowing the gps does not work

      REPORT THIS COMMENT:
    • hensly taveras NEW YORK, NY
      • 7 months ago

      I have a note 3 from att and their silence on the fix is rediculous.

      REPORT THIS COMMENT:
    • Kenton Morton HOUSTON, TX
      • 7 months ago

      GPS is very important I need it for map I use my phone as a gps when traveling everyday

      REPORT THIS COMMENT:

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