AT&T: Stop throttling the data speeds on plans with unlimited data!
  • Petitioned Ralph de la Vega

This petition was delivered to:

AT&T Mobility President & CEO
Ralph de la Vega
AT&T National Broadcast Media
Steven Schwadron
AT&T Blogger Relations
Seth Bloom
AT&T CEO
Randall L. Stephenson

AT&T: Stop throttling the data speeds on plans with unlimited data!

    1. Jane Foody
    2. Petition by

      Jane Foody

      Yonkers, NY

UPDATE: AT&T is digging in its heels after 10,000 people signed this petition. The company responded to the campaign by saying customers with unlimited plans can only access three gigabytes of data per month -- meaning unlimited plans no longer exist!

AT&T has  quietly started to slow down the data of customers who they say use too much data -- even when the customer has an unlimited data plan!

I've been a loyal AT&T customer for more than three years, and I was excited to subscribe to their unlimited plan. Like many people, I use my smartphone for all kinds of things from listening to music to navigating unfamiliar neighborhoods to accessing important software applications and documents related to my work as a physical therapist.

All that data usage can add up -- and that's why when AT&T began offering plans for 2 or 3 gigabytes of data each month, I passed and stuck with my unlimited plan. Now it turns out that the plan isn't so unlimited after all!

AT&T is sticking to the letter of their agreement, but not its spirit. If customers are in the top 5% of data users in their area, they get a message from AT&T warning that if they remain in the top 5%, they risk having their data flow slowed down to a virtual standstill. Can you imagine? A web page that would normally have taken 30 seconds to load could take 5 minutes or longer once AT&T puts on the brakes.

This just isn't fair -- no one who buys an unlimited data subscription be punished for using unlimited data. 

AT&T blames this practice on customers for using too much data -- the company should instead look in the mirror. It's hard to believe AT&T would throw away $3 billion on a failed merger with T-Mobile instead of spending that money to build out its network capacity so that it could honor its promises.

Instead of honoring its promises, AT&T just shifts the blame to you and me for using the service we've paid for. Please sign my petition to put a stop to this once and for all.

 

Recent signatures

    News

    1. Reached 50,000 signatures
    2. Breaking: AT&T Caps Data for Unlimited Plans

      Jess Kutch
      Petition Organizer

      AT&T announced today that it will cap data for customers with unlimited plans at 3GB per month.

    3. Reached 10,000 signatures

    Supporters

    Reasons for signing

    • Peter Strand SALT LAKE CITY, UT
      • over 2 years ago

      This is a policy that almost certainly amounts to fraud. I imagine their contracts defeat any legal claims in this area but sometimes the law cannot stop injustice.

      REPORT THIS COMMENT:
    • Patricia jackson STONE MOUNTAIN, GA
      • over 2 years ago

      i have started a petition to get AT&T to bring back the data plan and improve its customer service. there are only a few of us who were grandfathered in , and our internet is slow and limited. please support my petition.

      Change.org|The Proven Petition Site

      REPORT THIS COMMENT:
    • Lisa Jackson RED BAY, AL
      • over 2 years ago

      Both of my children have unlimited data plans with their I-phones and have had since we first purchased the phones. We specifically aske if the data plan would continue to be unlimited when we upgraded 2 years ago and were told yes. Last month my son received a text stating that he had gone over his data "limit". If ATT continues to limit and or slow data for the 2 phones that I have with unlimited data plans, I plan to change to another provider. Maybe if enough people do this their policy will change.

      REPORT THIS COMMENT:
    • Jose Amador MIAMI LAKES, FL
      • over 2 years ago

      Im tired of having to make sure that my usage of Netflix doesn't render my phone useless after I have reached the "limit" on my "unlimited" plan. I have been throttled during my last 2 billing cycles and it got to the point where I just stopped using my phone.

      REPORT THIS COMMENT:
    • Jason Robeau BATON ROUGE, LA
      • over 2 years ago

      Because these SOB's are throttling my data!!!

      REPORT THIS COMMENT:

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