Stop the blocking of device software updates by AT&T and ALL carriers!
  • Petitioned FCC

This petition was delivered to:

Federal Communications Commission
FCC
AT&T, Microsoft
Windows Phone Team, Microsoft
Windows Phone Team blog

Stop the blocking of device software updates by AT&T and ALL carriers!

    1. Petition by

      Kyle W

It has been known for some time that AT&T (and most all other carriers) can, and do, block OS and software updates for devices on their networks, save for iOS which has kept this power from them. This particular petition stems from AT&T's blockage of the 8107 update for Windows Phone 7 (7.5 Mango, specifically). This update provides bug fixes for the disappearing keyboard, Gmail syncing fixes, and other security patches.

This update was released to carriers from Microsoft in January of 2012. At the time of writing this petition (March 26th, 2012), the update is still not available for early WP7 AT&T devices, and there is speculation that it will not be provided. Other carriers, like T-Mobile, have since released this update to their WP7 devices. While AT&T claims to be the "premier partner" with Microsoft on WP7, they are blocking critical updates and patches for seemingly no reason.

There have been many online forum posts about this topic, even on AT&T's own forums (see links below). Any questions to AT&T have been met with either a "We don't know about any such update," or "The update has not been released yet" response. Microsoft on its own blog post (linked below) has confirmed that this update is "available to all carriers that request it," confirming that AT&T is either not requesting, or simply ignoring, the update. Well-known Windows insider and blogger Paul Thurrott has written a several posts about the Windows Phone update process and the problems with it, both linked below.

In our constantly-changing mobile industry, users must NOT be denied access to critical software updates and patches. More information is accessed via mobile devices today more than ever, emphasizing the importance of OS patches and enhancements. If this broken process is to ever be fixed then carriers must step aside and stop blocking users access to updates in which they are entitled. All software updates should embrace the iOS model of NO CARRIER RESTRICTIONS! Cell providers have shown a complete lack of regard for their paying customers that have signed on to 2 year contracts. This is your chance to DEMAND carriers step up and do their part to ensure the best possible user experience! Sign this petition for a better mobile experience for everyone. Relevant links relating to this issue are posted below.

AT&T forum posts:

http://forums.att.com/t5/Windows-Phone-Community/Windows-Phone-Update-8107/td-p/3020697/highlight/false

 

WMPowerUser 8107 article:

http://wmpoweruser.com/att-not-planning-to-offer-the-8107-keyboard-fix-update-to-current-windows-phones/

 

Windows Phone Blog on WP7 updates:

http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2012/01/06/new-maintenance-release-for-windows-phone.aspx

 

Windows Phone Update History (outlines 8107 changes)

http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx

 

Paul Thurrott's Supersite for Windows blog, outlining WP7 updates:

http://www.winsupersite.com/article/windowsphone75/windows-phone-software-updates-revisited-142382
http://www.winsupersite.com/article/windowsphone75/att-continues-harm-windows-phone-users-142664

Recent signatures

    News

    1. Reached 250 signatures
    2. Trying to find better contact information

      Kyle W
      by Kyle W
      Petition Organizer

      If anyone has suggestions for better contact information for AT&T, MS, etc, send me a message with it. I'd like to post specific email addresses that people can contact.

    3. Tweeted by Paul Thurrott!

      Kyle W
      by Kyle W
      Petition Organizer

      Paul Thurrott has tweeted a link to this petition. A great way to help spread the word.

    4. 100+ signatures!

      Kyle W
      by Kyle W
      Petition Organizer

      Keep getting the word out!

    5. Reached 100 signatures

    Supporters

    Reasons for signing

    • Don Tolson VICTORIA, BC, CANADA
      • over 2 years ago

      There is no reason that carriers should be allowed to 'block' provided updates (especially those related to problems and security issues) from the vendor.

      REPORT THIS COMMENT:
    • Joel Rollins MANASSAS, VA
      • over 2 years ago

      Verizon has not released a critical patch for my phone yet.

      REPORT THIS COMMENT:
    • John Callahan KELLER, TX
      • over 2 years ago

      As a paying customer, it's inexcusable that I'm not receiving the updates that Microsoft has made available because AT&T can't be bothered with releasing these updates. These are security patches and performance enhancements designed to make the phone work like it's supposed to and to do so safely.

      REPORT THIS COMMENT:
    • Richard Brente BEVERLY HILLS, CA
      • over 2 years ago

      Getting a WP7 soon and would like it to stay up to date for the 2 years I expect to have it.

      REPORT THIS COMMENT:
    • Marcelo Parodi LEANDER, TX
      • over 2 years ago

      There seems to be no point in blocking updates...Please Stop!

      REPORT THIS COMMENT:

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