Time to keep building the signatures. Here is their last communication:
From Ms. Hankins:
Amazon.com provides an opportunity for our customers to publish their opinion in the form of reviews on all the products we sell. If an author, artist, or manufacturer was allowed to manipulate those reviews in any way, it would make the entire review system unreliable. I can assure you we apply the same guidelines to every review on our website, whether it's on a book, a CD, or an electronic item. All book reviews are subject to the same guidelines without respect to author or publisher.
The guidelines for reviews are clearly posted on the website at the location I provided and available for anyone who needs them.
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.