Amazon Kindle e-Book Return Policy: Stop allowing refunds on e-Books after e-Books have been read.
  • Petitioned Amazon Kindle e-Book Return Policy

This petition was delivered to:

Amazon Kindle Direct Publishing/Customer Support
Amazon Kindle e-Book Return Policy

Amazon Kindle e-Book Return Policy: Stop allowing refunds on e-Books after e-Books have been read.

    1. Petition by

      Glenda Wallace

      Gautier, MS

Should Amazon be allowed to give away our e-Books for free?
Below is Amazon's current policy for ***Returning Kindle Books***
"Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within seven days of the date of purchase. Once a refund is issued, you'll no longer have access to the book. To request a refund and return content, visit Manage Your Kindle, Click the Actions button next to the title you'd like to return, and select Return for refund, or contact customer service."

It is understood that if a customer goes into a store and purchases a tangible item, that item can be returned to the store within a specified amount of time for a refund. In this case, nobody is out of anything. The customer has their money back and the store has the original item purchased. But if Amazon sells our e-Book(s) and allow customers to keep that product for seven day (more than enough time to read it) and then, give them the option to return it for a refund, the consumer has already read our work and we’re out of the amount of money charged for that item. Is this fair or not? This is like going into a restaurant, buying a meal, then asking for a refund after you’ve already eaten it!
Something has to be done. We (authors/publishers) have invested too much time and money into creating our products to just let them (Amazon) give it away for free. Amazon's "Search Inside the Book" Program makes approximately 3 chapters (sometimes more) of most books available so that customers can preview the book prior to purchase, so why would they allow someone to purchase the book, give them seven days to read it, and then give them a refund?
This policy needs to be changed. Customers know within a certain number of pages whether or not they wish to continue reading the book. Seven days is excessive. There are too many people admitting that they abuse the policy simply because Amazon allows it. This is unfair to authors and publishers because this is how many of us earn our living.

To:
Amazon Kindle e-Book Return Policy, Amazon Kindle Direct Publishing/Customer Support
Stop allowing refunds on Kindle e-Books after e-Books have been read. Stop e-Book refund fraud!

Sincerely,
[Your name]

Recent signatures

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    1. Reached 6,000 signatures

    Supporters

    Reasons for signing

    • Sarah Elizabeth COWES, UNITED KINGDOM
      • 20 days ago

      Would you walk into a bookstore and take a book without paying for it? No. No, you wouldn't. So, why is it that Amazon are condoning theft? It leaves them out of pocket, it leaves us hardworking authors out of pocket. Readers should value the emotion, time, and hard work we put into our writing. Would those returning the books go out to work for free? Exactly.

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    • ann skerchek WINFIELD PARK, NJ
      • 7 months ago

      Readers have a sample they can read before they purchase the e-book. Even seven days with the sample is too much. The buyer should have to check a box that says they read the sample before they are allowed to purchase the book.

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    • Cindy Smith PERRYSVILLE, IN
      • 7 months ago

      I am an author. If I buy a book at a store and walk out the door with it I cannot return it! Just a 5 second ownership makes it mine!

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    • Ken Pajala NORTH YORK, CANADA
      • 9 months ago

      Does Amazon think they're a library?

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    • Sherryl Caulfield AUSTRALIA
      • 9 months ago

      This policy currently allows people to read my books and those from other authors and return them and get a full re-fund, which is completely unfair. I think there are enough checks in the system and the ability for people to look inside a book so people know which book they are reading and take an informed risk. When you buy a physical book at a store and it doesn't turn out to be a great read you don't take it back. You should not be allowed to return ebooks expecting a full refund. In fact I don't believe any refund is warranted. Thanks for your consideration.

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