Air Canada: If you bump passengers, you should compensate them fairly!
  • Petitioned Air Canada President, Calin Rovinescu

This petition was delivered to:

Air Canada President, Calin Rovinescu

Air Canada: If you bump passengers, you should compensate them fairly!

    1. Petition by

      Jeremy Cooperstock

      Canada

  1.  
  2.   
August 2013

Victory

Great news, everyone! Although Air Canada's response to our petition was disappointing, the Canadian Transportation Agency issued its decision on the matter on August 29. Decision 342-C-A-2013 imposes on Air Canada the following compensation requirements for passengers who were "bumped" from their flight: Less than 2 hour delay = $200 Between 2 and less than 6 hour delay = $400 6 hour delay or more = $800 (https://www.otc-cta.gc.ca/eng/two-agency-decisions-increase-rights-and-remedies-passengers) This is a major victory for Canadian passengers that brings us in line with the policies of the United States and European Union regarding compensation for passengers bumped from overbooked flights. Passengers may also be offered an informed choice of travel vouchers in lieu of cash compensation, but these vouchers must be worth at least 3 times the cash compensation amount. Thank you for your incredible support! - Jeremy Cooperstock

Unlike it's competitor West Jet, Air Canada oversells its flights, bumping travellers and forcing them to wait for hours for the next flight. Worst of all, Air Canada passengers who get bumped from domestic flights are only compensated up to $100. This is insultingly low compared to what airline passengers in the US and EU receive.

In the United States, passengers are compensated up to $1300 depending on the length of the delay and cost of the ticket. In the EU, passengers are compensated up to 600 euros!

The great news is, last week, thanks to a complaint made by passenger advocate Gabor Lukacs, the Canadian Transportation Agency ruled that Air Canada's current $100 compensation is too low, and suggested that Air Canada adopt a model like that in the U.S.

The bad news is there is no guarantee that Air Canada will accept these recommendations. Air Canada has 30 days to respond to the CTA ruling.  If we don't speak up they will likely respond by giving reasons why they shouldn't have to pay more than $100.00.  But if thousands of us speak up and let Air Canada know we, their customers, demand fair compensation, they'll be forced to act accordingly.

We have until June 26th. Sign my petition and let Air Canada know that if they're going to overbook, bump passengers from flights and make them wait, they had better compensate passengers fairly like airlines do in the US and EU.

For your interest, West Jet, Air Canada's main Canadian competitor, has a policy of NEVER overbooking flights.

***** If you're an Air Canada customer, or if you've been bumped from a flight, please leave a comment explaining what happened to you.*****

 

Recent signatures

    News

    1. Reached 35,000 signatures

    Supporters

    Reasons for signing

    • Barbara Janes GFW-NL, CANADA
      • about 1 year ago

      this is very important ,because my time and money are precious to me and I think no one should be bumped to begin with after spending big money to buy tickets .The airline industry seems to be moving backwards regarding it's treatments of customers and yet they billions in profit ..Treat us with the respect and consideration we deserve .Where would you be without us.

      REPORT THIS COMMENT:
    • Diane Lawless WINNIPEG, CANADA
      • about 1 year ago

      Been bumped after many hours of delay.. got a food voucher for $25 only valid in the airport.. gee thanks AC.

      REPORT THIS COMMENT:
    • Stephen Sukman TORONTO, AL
      • about 1 year ago

      Yet another example to reinforce that Air Canada never has and never will care about customers. It's all smoke an mirrors. They would rather seats go empty rather than selling off at a lower price. They use the challenged company of aeroplan to drive loyalty? What an insult to injury. For what Canadian pay for air travel and fees and penalties, we could all fly double the distance ini any other country for the same money. This is just another cash grab for Air Canada. The fact of the matter is, they need to move from Quebec to Ontario to really understand how to run a business that is consumer friendly.

      REPORT THIS COMMENT:
    • Idas Levato TORONTO, CANADA
      • about 1 year ago

      Airlines need to stop being so greedy. People would fly more.

      REPORT THIS COMMENT:
    • Kayla Gale CALGARY, CANADA
      • about 1 year ago

      If they want to take the risk in over booking flights, then they have to deal with the consequences. Which is returning the money they took for their undelivered service.

      REPORT THIS COMMENT:

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