If a service business needs to cut costs, how are they supposed to do it (without causing their product to lose more "value")?
Is the Hyatt supposed to start offering stale donuts at the breakfast buffet???
They did the smart thing: Get rid of workers who getting paid too much to do their job. (How is this true? Well, they obviously found people willing to do it for alot less). I do agree, however, that they should have given them more notice and what not, but hey. I have no problem with what they did.