As a federal employee of seventeen years, I've seen the old ways of thinking about how things can/should be done predominate. In my agency, we are tasked with providing direct human services. New initiatives first require a new level of management it seems.
Workers know how to do the work and often times do it more efficiently. This knowledge is not harvested, it seems, and rather than funds going to do the work, we implement another level of management. More chiefs but not more workers!
I do hope new ideas about delivery of services tap the knowledge of "line workers" in every area of government.