Terms of Service

Last updated: 12 January 2015

Change.org’s mission is to empower people everywhere to create the change they want to see. We're an open platform because we believe more change happens when people with different backgrounds and perspectives can participate in the conversation. We do need rules to keep the platform safe for you, us and the community. These Terms of Service outline rights and responsibilities related to our platform and services.

1. User accounts

You need an account for most activities on the Platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your profile. If you suspect someone else is using your account, let us know. You have to be at least 13 years or older to use Change.org.

When you sign or create a petition via our platform, an account is created for you. All your campaign activities are then tied to this account. By “campaign” we mean petitions, all the activities you can do to promote your petitions via our platform or through third party sites and services, and any other action through our platform.

When setting up your account, you must provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account without their permission. Inform us immediately upon learning that someone else may be using your account without your permission by contacting us through our Help Center.

The Change.org platform is for people who are at least 13 years of age. If you are younger than 13 you may not set up an account by yourself, but we encourage you to invite a parent or guardian to create a campaign about areas of interest to you. If we discover that you have created an account and you are younger than 13, we will terminate your account.

2. User content rules

You’re responsible for what you post on Change.org. You should keep your campaigns and comments in line with our Community Guidelines and the law, and respect the intellectual property rights of others. It’s not something we want to do, but we can terminate your account for repeated or major offenses.

Follow our Community Guidelines: When posting content you must follow the Community Guidelines.

Abide by the law and respect rights of others: You cannot post any content that violates applicable local or national laws of your country, or international laws or regulations. You are solely responsible for any content you post via the Change.org platform and the consequences of posting it.

Enforcement by Change.org: If we are put on notice that your content violates the law or the rights of others (for example, if it is established that it is defamatory or violates privacy, intellectual property or publicity rights or others), if we discover that your content violates our Community Guidelines, or if we believe your content is inappropriate or objectionable, we may remove it from our platform, or we may make edits to bring your content into compliance. In the vast majority of cases, we will notify you and try to work with you to fix the issue before we take any of these actions (but we are not obligated to).

Change.org has discretion in enforcing these Terms. We may terminate or suspend your permission to use our platform and services or disable your account at any time, and with or without notice, for any material or repeated violation of these Terms, your failure to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or for engagement by you in fraudulent or illegal activities. Upon any such termination we may delete your account, passwords and content and we may prevent you from further access to the platform and use of our services. Your content may still be available on the platform even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content or blocking of your access to our platform and services.

3. Posting user content

You retain ownership of content you post to Change.org, but you should make sure you’re allowed to share it. We’re allowed to make versions of your content publicly available to anyone through any media, and others can do the same. Be sure to make backups of your work too.

The content you submit on the platform is not confidential: Any content you submit or post on Change.org is likely to be publicly available, including all petitions you create and your comments to any petitions you signed (on the Change.org site, in apps and in social media pages). If you are concerned about other Change.org community members, or people you don’t know, seeing a particular message or other content of yours, please do not post it. If you do not wish to have your name publicly displayed in connection with a particular petition, you may select the option not to display your signature publicly. Please check out our Privacy Policy for more details on information we collect and share when you use the platform.

The content you post (including photos) remains yours, and you also allow us to reuse and share it: By submitting and posting content, you do not lose any ownership rights you may have in your content. However, you authorise us to share this content with anyone, distribute it on any platform and in any media, and to make modifications or edits to it as we see fit (e.g. for clarity or optimisation purposes). For example, we may shorten a petition title for it to appear on our homepage, reformat a petition for a video highlighting petition victories, or share the content with interested media. You also authorise us to allow others to do the same with your content. In legal language, by submitting or posting content on or through the Change.org platform, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your content in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organisations or individuals who partner with Change.org for the syndication, broadcast, distribution or publication of content on other media. You represent and warrant that you have all the rights, power and authority necessary to authorise us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

Sharing campaigns: Except in very limited circumstances where we’ll expressly ask you not to, we encourage you to link to, post to social media and third party services, such as Facebook or Twitter, share via email, or otherwise copy and share individual petitions and campaigns of interest to you, but only for informational, non-commercial purposes. If you share another user’s petitions and campaigns, you may not make any modifications, and you may not remove any attributions. When you post content to any third party service through the features and functionalities of our platform (such as our apps or API), you will be subject to the terms of that third party service. If you want to remove any petition or content from a third party service, you should contact that third party service and request removal directly from them.

No user content storage: We are not a content-archiving service. We do not promise to store or make available on our platform any content that you or other users may post for any length of time. You are solely responsible for keeping backups of everything you post on the platform.

4. Open platform

Petitions and campaigns on Change.org represent the many opinions of millions of people. We don’t take responsibility for their views, nor do we monitor content for legality or accuracy. You’ll find links to other sites on Change.org - once you leave us, we’re not responsible for all the wild, wacky and wonderful things that can happen out there.

We are not responsible for the content of our users, and we do not monitor user content: Content posted by users comes from people, organisations and other various sources. We make no promises about the reliability of any source or the accuracy, usefulness, safety, or intellectual property rights of any user content nor do we endorse any campaigns or petitions or support any views, opinions, recommendations, or advice that may be posted by users. You acknowledge that certain petition starters may have commercial interests in their campaigns. We do not monitor or review petitions or other content submitted by users, or evaluate them for compliance with foreign or domestic laws and regulations. You therefore use the Change.org service and rely on any content you find at your own risk.

If you find any petition or other user content that violates our Community Guidelines, please use the “Flag” function on each petition page or file a Help Center request.

Links out: When you use our platform, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

5. Our rights

We own the Change.org platform including the website, present or future apps and services, and things like our logo, API, code and content created by our employees - don’t mess with those!

All right, title, and interest in and to the Change.org platform and services including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our service (but excluding content provided by users) are and will remain the exclusive property of Change.org and its licensors. Our platform and services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing gives you a right to use the Change.org name or any of the Change.org trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Change.org, or the services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the Change.org platform and services:

  • access, tamper with, or use non-public areas of the platform, Change.org’s computer systems, or the technical delivery systems of Change.org’s service providers.
  • disable, interfere with, or try to circumvent any of the features of the platform related to security or probe, scan, or test the vulnerability of any of our systems.
  • copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code of the Change.org platform or services.
  • access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps or API (and only pursuant to those API terms and conditions). Crawling the Change.org site is permissible if done in accordance with the provisions of the robots.txt file; however, scraping the services, platforms and databases is expressly prohibited unless authorised in a written agreement between you and Change.org.
  • in any way use the Change.org services to send altered, deceptive or false source-identifying information (such as sending email communications falsely appearing as Change.org); or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Change.org platform or services, or in any other manner interfering with or creating an undue burden on the Change.org services.

6. Copyright infringement

If you think someone’s infringing your copyright on Change.org, let us know.

If you believe that one of our users has violated your copyright, you should notify our copyright agent in writing. In order for us to take action, you must do the following in your notice:

  1. identify your copyrighted work that you believe is being infringed
  2. identify the item on our service that you think is infringing your work and include sufficient information about where the material is located (for example, a URL or link to a relevant page) so that we can easily find it
  3. provide us with a way to contact you, such as your address, telephone number, or e-mail
  4. provide a statement that you believe in good faith that the item you have identified as infringing is not authorised by the copyright owner, its agent, or the law to be used on the Platform
  5. provide a statement that the information you provide in your notice is accurate, and that (under penalty of perjury), you are the copyright owner or authorised to act on behalf of the copyright owner whose work is being infringed
  6. provide your physical or electronic signature.

Here is the contact information for our copyright agent:

Copyright Enforcement
Change.org, Inc.
548 Market Street Private Mailbox 29993
San Francisco, CA 94104-5401
Phone: (415) 236-3829
Fax: (415) 520-2154
Email: copyright@change.org

7. Purchases and donations

We work with a different company to process payments so we can stay focused on improving our platform, and empowering people to create change. When you make a payment, you agree to their terms … and, to actually pay.

Through our platform we may provide you the ability to purchase promotional items related to petitions and campaigns (for example our Promoted Petitions, make a charitable donation to a third party organisation, or purchase other products or services. If you make a purchase or donation through our platform, you agree to pay the applicable fee or amount in accordance with any pricing and payment terms presented to you for that purchase or donation. All amounts do not include taxes, and you are responsible for paying any applicable taxes.

You agree that, for all purchase or donation transactions, (a) you will not use an invalid or unauthorised payment method; (b) you will be charged using the payment method you designate; and (c) all transactions are final and non-refundable (unless otherwise determined by Change.org in its sole discretion). You understand and acknowledge that payments made to Change.org are not tax-deductible as charitable donations. Charitable donations to qualified tax-exempt organisations made through our platform may be tax-deductible. Please review any relevant terms and conditions of the receiving organisation when making a donation.

Change.org may engage third party payment processors to process these purchase and donation transactions. Change.org is not affiliated with these payment processors. Accordingly, Change.org expressly disclaims responsibility and liability for all services provided by any payment processor, and you agree that Change.org will not be responsible for any loss or damage of any kind incurred as a result of those services.

8. Legal protection for us

The possibilities for what people may do with a free, online platform that people everywhere can use to create change are endless. Like other platforms where people can post content, these Terms give us legal protection from the countless things that could happen.

While we’re working hard to build an amazing free platform for people everywhere, we can’t make you any promises that it will always work perfectly or that we’ll maintain all our services forever.

No waiver, assignment: If we waive any of our rights in any particular instance, it does not mean that we are waiving our rights generally or in the future. If we do not enforce all our rights all of the time under these Terms, it does not mean that we are waiving our rights, and we may decide to enforce them at a later date. These Terms, and any rights and licenses granted under these Terms, may not be transferred or assigned by you, but may be assigned by us to another company or person without restriction. We won’t be liable to you for any delay or failure to perform any obligation we have under these Terms if the delay or failure is due to events which are beyond our reasonable control, including but not limited to any strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or of telecommunications or data networks or services, or refusal of approval or a license by a government agency.

As is service: Use of the Change.org platform is at your own risk. The platform (including the content you find on it) is provided on an “AS IS” and “AS AVAILABLE” basis. Change.org and its affiliates, suppliers, partners and agents expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Furthermore, Change.org and its affiliates, suppliers, partners and agents make no warranty that (i) its platform or any products or services provided through the platform will meet your requirements; (ii) the platform will be uninterrupted, timely, secure or error-free or that Change.org will fix any errors; (iii) you will obtain any specific results from use of the platform; or (iv) any content on the platform is accurate, complete, reliable, current or error-free. Any content obtained through use of the platform is obtained at your own discretion and risk and Change.org shall not be responsible for any damage caused to your computer or data or for any bugs, viruses, Trojan horses or other destructive code resulting from use of the platform or any content obtained from the platform. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may also have other legal rights, which vary from state to state.

No guarantee of service: We may decide to cease making available the Change.org platform, apps or services or any portion of the services at any time and for any reason. Under no circumstances will Change.org or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability.

Limitation of liability: To the fullest extent permitted under law, Change.org and its affiliates, suppliers, partners and agents have no obligation or liability (whether arising in contract, warranty, tort (including negligence), product liability or otherwise) for any indirect, incidental, special, punitive, or consequential damages or liabilities (including, but not limited to, any loss of data or content, revenue or profit, or personal injury or death) arising from or related to your use of the Change.org platform, service or any content provided by or through the Change.org platform or service, even if we have been advised of the possibility of such damages in advance. This limitation applies to damages arising from (i) your use or inability to use the platform and access the services; (ii) cost of procurement of substitute products or services; (iii) unauthorised access to or alteration or distribution of content you submit through the platform; (iv) third party content made available to you through the platform; or (v) any other matter relating to any aspect of the Change.org platform and service, including the website, the API, any present of future apps, email communications and Change.org content on third party sites. Some countries and states do not allow the limitation or exclusion of incidental, consequential or other types of damages, so some of the above limitations may not apply to you.

Notwithstanding anything to the contrary contained herein, Change.org's liability and the liability of each of its affiliates, suppliers, partners and agents to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the past twelve (12) months.

Indemnity: You agree to indemnify, defend (if we so request) and hold harmless Change.org and its affiliates, suppliers, partners and agents from and against any claims, demands, losses, damages or expenses (including reasonable attorneys’ fees) arising from the content you post or submit, your use of and connection to the Change.org website, applications, API, and any other aspect of the Change.org platform or service, your violation of these Terms or your violation of any rights of any third-party. Your indemnification obligation will survive the termination of these Terms and your use of the Change.org platform and service.

Binding Agreement: By using the Change.org platform you agree to abide by these Terms and our Community Guidelines, and you consent to Change.org collecting, using and sometimes sharing information about you as stated in our Privacy Policy and Cookies Policy. If you are accepting these terms and policies and using the Change.org services on behalf of a company, organisation, government, or other legal entity, you represent and warrant that you are authorised to do so.

9. Dispute resolution

One of the principles behind Change.org is that people can interact with decision makers directly and come to solutions together. If you have a serious disagreement with a decision we make, let’s agree to sort it out with each other before we make claims in court.

Change.org is a U.S.-based company and these Terms are governed by laws of the state of California and the United States of America, without regard to their conflict of law principles. If a court having proper authority decides that any portion of these terms, policies and guidelines is invalid, only the part that is invalid will not apply and the rest will still be in effect. The official language of these Terms is English. If there is a conflict between the English language version and any translation, the English language version will prevail.

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or an alleged breach thereof, whether arising in contract, tort or otherwise, between you and us, we shall use our respective best efforts to settle the dispute. If a dispute arises, the complaining party shall provide written notice to the other party in a document specifically entitled “Notice of Dispute,” specifically setting forth the precise nature of the dispute. Please mail any Notice of Dispute to our head office at:

Dispute Resolution
Change.org, Inc.
548 Market Street Private Mailbox 29993
San Francisco, CA 94104-5401
USA

You can also contact our Help Desk at https://help.change.org/ to let us know you have mailed your Notice of Dispute.

Following Change.org’s receipt of the Notice of Dispute, the parties shall consult and negotiate with each other in good faith and, recognising their mutual interest, attempt to reach a just and equitable solution of the dispute that is satisfactory to both parties. If the parties are unable to reach a resolution of the dispute through this dispute resolution mechanism within 90 days of the receipt of the Initial Notice of Dispute, then any subsequent claim, legal proceedings or litigation arising in connection with the Change.org services will be brought solely in the federal or state courts located in San Francisco County, California, United States, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

10. How to contact us

The best way to get in touch with us is to email our Help Center. You could send us a letter, but we have to say we don’t love snail mail - we are a tech company, after all.

We’d love to hear your questions, concerns, and feedback about this policy. If you have any suggestions for us, feel free to let us know by contacting our Help Desk at https://help.change.org/ or writing to the following address:

Change.org, Inc.
548 Market Street Private Mailbox #29993
San Francisco, CA 94104-5401
USA

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