explain to you how your information is protected, collected and used, which may be updated
by us from time to time. We will provide notice of materially significant changes to this
Protecting your privacy
The Company maintains the right to send you information via the postal mail services
of your jurisdiction if such mailing is permissible pursuant to the laws of your
jurisdiction. If you do not wish to receive information via the postal mail services,
please contact our help desk pursuant to Section 7 below.
Your Personal Information (defined below) is not shared with any third parties
without your consent except as noted below.
We do utilise tracking devices (“cookies”, “web beacons,” single-pixel gifs, etc.).
Cookies are small files that store information about your account, web browser,
enable special features or to provide you with a better, faster, or safer experience.
more personalised experience; and to protect you, others, and Change.org from malicious
to confirm that you’re logged in to Change.org.
sites, although we may use anonymous or aggregate data to track overall usage of Change.org.
You can remove or block cookies using the settings in your browser, but in some cases,
this may impact your ability to use Change.org.
Except as noted below, you have complete control over the emails you receive from us.
To edit your email settings, login to your account, click on “Settings” and select
“Manage Email Preferences.” Notwithstanding the foregoing the Company maintains the
right at all times to contact its members for business related purposes (some examples
include, but are not limited to: (i) if a user requests a new password, (ii) if the
of Service, or (iii) in response to an action taken by you using the Company’s products
and/or services, such as signing a petition or updating your profile).
You have complete control over who may see your profile. To edit your privacy settings,
login to your account, click on “Settings” and select “Privacy.” Please note, the initial
setting for your profile is private. If you set your profile to public, anyone can view it
and your profile may be indexed by internet search engines; both of these may be changed
following the directions provided above.
Your Change.org account is password-protected. It is your obligation to safeguard your
password. To update your password, login to your account, click on “Settings” and select
The Company does not knowingly collect information
from individuals under the age of 13. If we become informed that a posting has been made
by a person under the age of 13, we will remove all materials posted by such individual
and will delete the account used by such person to access our website.
Postings made on our website may include links to third party websites, and such websites
will have different privacy policies than those set forth herein. We disclaim all responsibility
for compliance with the privacy policies of those third party websites, and strongly urge
all users to review such privacy policies.
The Company does not employ cross marketing techniques, although 3rd parties may choose to
use the Company’s “widget” on their own respective website(s); more information regarding
the “widget” can be found http://www.change.org/action-network.
Data we collect and store
As part of the registration process, we collect your name, email address, and mailing
address (your “Personal Information”). We may additionally track data (including data
which has been marked by the user as “Deleted”) relating to your behaviour on the website,
including, but not limited to, creating a campaign, signing a campaign, your general
geographic region and/or your organisation affiliations (your “Campaign Activity
Information”). Please do not post any personal information in any public forum of
Change.org which you expect to remain private, including, but not limited to, any
Personal Information and/or Campaign Activity Information. We also reserve the right
to collect any data about you which is publicly available; this data may be obtained
by us or by a 3rd party engaged by us to collect such information. For collection of
telephone numbers, please see the final paragraph of Section 3 below.
We do NOT collect sensitive information from our users (including, but not limited,
to personal information specifying medical or health conditions, racial or ethnic
origin, political opinions, religious or philosophical beliefs, trade union membership
or information specifying the sex life of the individual); however, a visitor to the
website may be able to ascertain such sensitive information by the data which you
choose to display on the Company’s website(s).
We make good faith efforts to store all collected data in a secure operating
environment that is not available to the public, although we cannot guarantee
complete security. All of our collected data resides on servers in the United States.
Our web logs collect standard web log entries for each page served, including
your IP address, page URL, and timestamp. Web logs help us to diagnose problems
with our server, to administer the Company’s website, and to otherwise provide
our services to you.
At any time you may access the data which we have stored about you by contacting
our Help Desk (http://helpdesk.change.org/).
If any data is incorrect, you will be allowed to make any reasonable correction,
amendment and/or deletion (as long as the purportedly inaccurate data is not
otherwise required to be retained by law or for any other legitimate business purpose).
How we may use your data
We may share your Personal Information with the following third parties:
Affiliated third parties (for example, our database administrators) for the sole
purpose of helping us do our work. These groups do not share your Personal Information
or use it for any purpose other than as instructed by us.
If you sign a petition, please be advised that, even if you uncheck the box
“Display my signature publicly”, your Personal Information may be delivered
to the intended recipient of such campaign and/or the creator of such campaign
either electronically or in writing; the Company does not in any manner monitor
or attempt to verify the intended recipients of any campaign and/or the creator
of any campaign and disclaims all liability regarding the accuracy of the
intended recipient(s) of all campaigns and/or creator(s) of all campaigns.
Please note further that if you choose to display your signature to a petition
publicly, you are also consenting to the disclosure of your name, city, state
and a link to your change.org user profile on the landing page for such petition,
indicating that you have signed such petition; this information will be visible
to any visitor of our website, including search engines and other organisations
which provide archival internet activities (See Section 4 below).
If you would like to receive direct communication from the organisations you support,
you may choose to have us pass your Personal Information to such organisations;
please note that whenever you choose to have us pass such Personal Information to
an organisation, we will additionally inform the organisation of the source
campaign where you made this election. Please also be advised that the default
settings for many of our campaigns assume that you wish to receive communications
from the organisations you support; if you do not wish to receive such communications,
please uncheck the box “Keep me updated by [name of organisation]” (or other language
of a similar nature) before signing such campaign. If you choose to receive direct
communications from the organisations you support, please be advised that: (i)
Change.org has no control over the content, frequency and/or any other aspect of
such communications; and (ii) although we do not sell or trade our contact lists,
it is fairly common practice for organisations to rent or trade the names and
addresses of their donors with other organisations. Accordingly, we strongly urge
you to review the terms of service, privacy policies and/or other like policies of
any organisation prior to consenting to our transmission of your Personal Information
to such organisation.
In addition, we may utilise your Campaign Activity Information for internal purposes
to help us personalise the experience for each user and to operate, maintain and improve
the features and functionality of our website. Please note that if you choose to make
some of your Campaign Activity Information public (such as publicly displaying your
signature to a petition or making a comment in a public forum), 3rd parties will have
access to such information.
Notwithstanding anything to the contrary set forth herein, the Company: (1) may disclose
information about its users if required to do so by law or in the good faith belief that
such disclosure is reasonably necessary to respond to subpoenas, court orders, or other
legal process; and (2) may also disclose information about its users to law enforcement
officers or others, in the good faith belief that such disclosure is reasonably necessary
to: (a) enforce our Terms of Service; (b) respond to claims that any posting or other
content violates the rights of third-parties; (c) or protect the rights, property, or
personal safety of the Company, its users or the general public.
In the event that the Company is involved in a bankruptcy, merger, acquisition, reorganisation
or sale of assets, your information may be sold or transferred as part of that transaction.
Special notices regarding collection and use of telephone numbers: (1) If you provide your
telephone number to the Company, it will be saved in the Company's database. If you are
shown a sponsored petition in which telephone numbers are collected, you will be able to
elect (solely at your discretion) whether or not you'd like your telephone number transferred
to such sponsor (as indicated therein). If applicable, we may also pre-populate the telephone
number field for your convenience; and (2) You won't be hearing from Change.org via telephone
unless you start a petition and the Company needs to contact you regarding petition issues or
to potentially provide support to your campaign.
Archiving and display of Change.org postings by search engines and other sites
Search engines and other websites unaffiliated with the Company may archive or otherwise make
available information publicly displayed on our website.
By visiting our web site and providing us with data, you acknowledge and agree that due to the
international dimension of Change.org, we may use the data collected in the course of our
relationship for the purposes identified in this policy or in our other communications with you,
including the transmission of information outside your resident jurisdiction. In addition,
please understand that such data may be stored on servers located in the United States. By
providing us with your data, you consent to the transfer of such data.
Enforcement and Dispute Resolution
The Company is committed to resolve complaints about your privacy and our collection or use
When we receive formal written complaints, we contact the complaining user regarding his or
her concerns; please submit all questions or concerns by following the instructions in Section 7 below.
The Company has further committed to cooperate with the appropriate regulatory authorities,
including local data protection authorities, to resolve any complaints regarding the transfer
of personal data that cannot be resolved between the Company and an individual. If you do not
receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily
addressed by the Company, please contact your local regulatory authority.
set forth in our Terms of Service.
Safe Harbour Privacy Principles
of the U.S. – EU Safe Harbour Framework, and (ii) the
Safe Harbour Privacy Principles
of the U.S. – Swiss Safe Harbour Framework.
We self-certify compliance with:
If you need any assistance or would like to provide feedback on this document, please contact the Help
Desk (http://helpdesk.change.org/) and follow the instructions.